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Bob Penkhus Mazda at Powers

Colorado Springs, CO

4.6
1,198 Reviews

7455 Test Drive

Colorado Springs, CO

80923

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1,198 Reviews of Bob Penkhus Mazda at Powers

September 30, 2020

Mazda is unable to complete the work necessary for my headlight. The part is back ordered 8+ months. I consider this a safety issue. I was given a loaner with barely a quarter tank of gas and ver More

by DEBRUZGA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jerry Ohu, Jeff Crawford, Colton Lewis, Sarah Diaz, Cathy Prange
Oct 02, 2020 -

Bob Penkhus Mazda at Powers responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at social@bobpenkhus360.com or 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Jeff Crawford Service Manager 719-785-9615

September 28, 2020

Always great customer service and the detail in the auto service is excellent. We love the video diagnostic that is sent to us while our car is being worked on. Highly recommend! More

by PATTYBILBERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Crawford, Jerry Lane, Robert Kania
Oct 02, 2020 -

Bob Penkhus Mazda at Powers responded

Patty, thank you for the review. We stand our hard work and knowledge of vehicles. We try to provide transparency, and the videos help us do that. We are pleased to hear that they work. Thank you for your vote of confidence, and see us soon.

September 27, 2020

Best service department in Colorado Springs. Always courteous and will to listen to my needs. Josh did a great job at check in, and stay in contact with me during the service visit. More

by RATTECH51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh C.
Sep 30, 2020 -

Bob Penkhus Mazda at Powers responded

Thank you for the review. We are delighted to hear that we could help you get your car serviced!

September 27, 2020

Always a pleasure to do business here. The people are friendly and helpful. They send a video of the service being done. I had a dirty cabin filter and it showed on the video. More

by LOUISAVERDEJO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Crawford, Jerry Lane, Robert Kania
Oct 02, 2020 -

Bob Penkhus Mazda at Powers responded

Louis, thank you for giving us a 5-star review. We are so pleased to hear that your experiences with us have been pleasant ones. See us for any car needs you may have.

September 24, 2020

The staff at this location are extremely helpful! I am grateful for the great job they did! Jerry was always able to answer my questions! More

by DANIELLEAGOERING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Lane
Sep 30, 2020 -

Bob Penkhus Mazda at Powers responded

Danielle, thank you for taking the time to write a review about your interactions with us, Jerry. We pride ourselves on our knowledge and hard work. See you again soon!

September 22, 2020

Service was quick and friendly. Price was ok. The waiting area is comfortable. An employee had a dog and that was pretty great. i don’t know how to stretch this out to a 25 word minimum. More

by BERNADETTE.GAMMON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Crawford, Jerry Lane, Robert Kania
Sep 24, 2020 -

Bob Penkhus Mazda at Powers responded

Bernadette, thank you for taking the time to write a review. We are glad we could help get your car serviced!!

September 20, 2020

I took my vehicle for oil change and tire rotation, your mechanics forgot to screw back the bolt that holds the oil pan. I drove my vehicle for few hours until I saw the leak under my vehicle and heard a we More

by ESPADAJOSE1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Crawford
Sep 23, 2020 -

Bob Penkhus Mazda at Powers responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at social@bobpenkhus360.com or 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Jeff Crawford Service Manager 719-785-9615

Oct 12, 2020 -

ESPADAJOSE1982 responded

Mr. Crawford contacted me 24 hours later in regards to the issue. I took my vehicle as soon I came back from my trip, the dealership review the vehicle and ensured this issue does not happen again. Thanks

September 18, 2020

Great customer service and quick to get you a new car. The staff is easy to work with and easy to negotiate with. They are very experienced and will find you the right car. More

by JOESPHSTEVENPEREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Ohu, John Day, Dustin Boothe
Sep 23, 2020 -

Bob Penkhus Mazda at Powers responded

Thank you for the 5-star review. Our goal is to help people find the right car at the right price while giving excellent service. We are delighted to know we could do that for you. See us again for any car needs you may have!

September 17, 2020

Got great service, the service manager is very nice and worked hard to get my issue resolved everytime. Absolutely love her and her ethic. Greatly appreciate everyone working to keep my car great and runni More

by CA.CROCKETT82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Crawford
Sep 21, 2020 -

Bob Penkhus Mazda at Powers responded

Thank you for your feedback. We are so happy to know that we could help you get your car issues resolved. Please see us again for any car needs you may have!

September 15, 2020

Bob Penkhus is the best!!!! Helpful, friendly, and fast. I would highly recommend them to anyone looking to buy a vehicle Two thumbs up for sure More

by JANNINEJOYNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Conner
Sep 21, 2020 -

Bob Penkhus Mazda at Powers responded

Jannine, thank you for the 5-star review. We are so happy we could help you get into the new car. Thank you for the vote of confidence. Enjoy the new car!

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