Bob Penkhus Mazda at Powers

Liz in Service is a rock star! She was able to expedite my car care for an oil sensor issue when facing a planned out of town trip that very week. The car is running perfectly verified by my trip!! Thank y my car care for an oil sensor issue when facing a planned out of town trip that very week. The car is running perfectly verified by my trip!! Thank you service guys! I am a 6 year customer & can recommend Bob Penkus for service & sales! Andy helped my son purchase a vehicle this same week!! More

This my first experience buying new car and the staff very helpful to every detail of the car,I'm very excited about my new car. very helpful to every detail of the car,I'm very excited about my new car. More

I had a great experience buying my new Mazda at Bob Penkhus. Everyone was friendly and helpful and the process was very easy- I love my new car! Penkhus. Everyone was friendly and helpful and the process was very easy- I love my new car! More

Service department reacted well to pandemic. Appreciated the valet service. All was on time and advisor kept me up to date on work status. The video did not add to my experience. the valet service. All was on time and advisor kept me up to date on work status. The video did not add to my experience. More

A great service experience. In fact I’ll be using Penkus for all Mazda service from now on. Amazing attention to detail and a really informative check up of my vehicle including pictures. Thanks you guys for all Mazda service from now on. Amazing attention to detail and a really informative check up of my vehicle including pictures. Thanks you guys! More

Can't lie. I have always had good experience with service., Was disappointed that it took over 2 hours to do a oil change and inspection with an appointment. Was told they didn't have the filter even service., Was disappointed that it took over 2 hours to do a oil change and inspection with an appointment. Was told they didn't have the filter even with appointment. The work itself was fine and the video was nice. More

Penkhus ALWAYS delivers the best service. Special Penkhus ALWAYS delivers the best service. Special recognition to Matt Canales! Very courteous and respectful. Thank you to Bob Penkhus for his Penkhus ALWAYS delivers the best service. Special recognition to Matt Canales! Very courteous and respectful. Thank you to Bob Penkhus for his commitment to our community through his contributions and service! More

Excellent service. They sent me videos while they worked on it. Very friendly. Best of the best. The car was complete before the estimated time. on it. Very friendly. Best of the best. The car was complete before the estimated time. More

The team at Bob Penkhus Mazda at Powers is simply the best! Our purchase of a Mazda CX-5 was a fact-based comparison of compact "cross over" SUVs--it's handling, it's capable but quiet acceleration broug best! Our purchase of a Mazda CX-5 was a fact-based comparison of compact "cross over" SUVs--it's handling, it's capable but quiet acceleration brought us a car that has to be "best in class." That said, Team Penkhus underpinned our experience with "best in class" customer service. All I can say, is "Wow!" Brian (am I allowed to use last names in an on-line review?) kicked off our first-ever Mazda encounter with an expert but absolutely cordial introduction to the CX-5. He translated our car requirements into the perfect vehicle for us, and put us behind the wheel of a CX-5 in less than 10 minutes. His follow up was terrific--filled with information, but squarely on message that Team Penkhus only wanted us to buy a Mazda if, well, we decided we wanted to buy a Mazda. Matt then did a terrific job spelling out the financing options, but more importantly spelling out the details of Mazda's invoice and applicable discounts. He pushed across the paper with the offer details without any sort of implied urgency to have to respond. Whhaaatt? After an evening of pressure-less fact checking and thinking, we returned the next day, now 99% sure the CX-5 was for us. Jeff picked right up where Brian left off--quickly returning us to a second test drive and then confirming the same details that Matt left us with the day before. The rest of the sale was history with a shout out to Dustin who was exactly what an engineer by profession wants to get in an auto sales finance manager. Dustin laid out the alternative packages, listened to where we were, and found that win-win territory that made the CX-5 purchase even better. Lastly, we brought our new CX-5 back for a clear-bra treatment in the Service Department. Another wonderful experience. First, we literally were the only customer on the Service Department floor on the day of drop off and the day of pick up. Apparently, Mazda's #1 Consumer Reports rating for Reliability is real--Mazdas don't seem to be breaking! Second, Liz was flawless at the Service front desk--not just in orchestrating our clear-bra treatment, but also in promptly running down our technical questions with a smile. Third, Jason--the clear-bra technician--was the best. Who knew there was so much to understand and consider about the subject. His craftsmanship was superb and he went the extra mile to use the clear-bra scraps left over from our service to cover our side-view mirrors and headlights. Beginning to end, a 5-Star experience in the fullest sense. Thank you, Team Penkhus! More

This was my first visit dealings with the service dept., and things went pretty smoothly for me!! They got me in and got me out. and things went pretty smoothly for me!! They got me in and got me out. More