Bob Penkhus Mazda at Powers

Went out of their way to make sure the problem was resolved. Service Dept worked with techs and Mazda HQ to locate the problem. Tech replaced system to resolve. resolved. Service Dept worked with techs and Mazda HQ to locate the problem. Tech replaced system to resolve. More

Oil change...bolt wasn't tightened and leaked on my drive. The tie rod recommended to replace was already fixed. The passenger side was a little loose. I've also fixed that. No mention of sugge drive. The tie rod recommended to replace was already fixed. The passenger side was a little loose. I've also fixed that. No mention of suggested radiator flush and potentially other time related checks More

I used the service department here for the first time last week. I dropped my car off at 9:15 (as per my previously made appointment). I had not heard anything about the status all day so at 3:45 that af last week. I dropped my car off at 9:15 (as per my previously made appointment). I had not heard anything about the status all day so at 3:45 that afternoon, I called to check on it. My car had still not been serviced but was promised it would be done by 5:00 pm. I had a friend drop me off at the dealership at 5:00 only to find it still was not completed. I was told it would be a 15-20 minutes until it was ready. I sat in the waiting room for another hour before my car was ready to go. I felt the employee that helped me was not being honest about the status of completion from the beginning and used software issues as an excuse. In the end, the job was so rushed, the technician failed to top off my windshield washer fluid (dashboard light still on). This makes me wonder just how thorough a job was done. I will not be back to this dealership. More

I am always given great service and thorough work complete with video and explanation of any repairs done on my CX-5. Thank you for your superb service. complete with video and explanation of any repairs done on my CX-5. Thank you for your superb service. More

Nice sales staff. Great vehicles. Salespeople were friendly and helpful. I preplanned my visit by looking for what I wanted online, then when I came in to test drive it Dustin answered all my question friendly and helpful. I preplanned my visit by looking for what I wanted online, then when I came in to test drive it Dustin answered all my questions. More

This dealership does great work and friendly staff but then cyber stalks you like a co-dependent drug addled ex. They seek external accolades much like an ugly overweight teenager seeks their validation f then cyber stalks you like a co-dependent drug addled ex. They seek external accolades much like an ugly overweight teenager seeks their validation from their hormonal emotionally unstable peers. Regardless of their parental approval. I'd be willing to bet an MX-5 that their is a millennial or Gen Z involved in fabricating these meaningless surveys. I'm quite possibly dumber if not more jaded and 147% less likely to purchase products and services from this group as a result of this incessant stalking. There is a 29.4% greater chance of me committing suicide to avoid these emails in the future. Or perhaps becoming a solitary Buddhist monk would rid me of this torment. Although, being reincarnated into this would be purgatory. All things aside, good job. Cheers. More

The staff is knowledgeable and considerate of your time and money. Each encounter I have with the service department solidifies my decision to give them my business. and money. Each encounter I have with the service department solidifies my decision to give them my business. More

Took my car in for a regular oil change appointment. From the time I arrived until I was on my way again, the service team at Bob Penkhus provided superior fast and friendly service. Layne Thomason made sure the time I arrived until I was on my way again, the service team at Bob Penkhus provided superior fast and friendly service. Layne Thomason made sure that I was aware of how long the service would take, and he sent me a text message to ensure that I was able to communicate with him, if I had questions or any needs. When my car was ready, Layne reviewed the service completed, noted the applicable recommended service items, and asked if I had any questions. With that, I was in my car and out the door without any high pressure to schedule any additional services. Perfect! Thanks, Bob Penkhus, for the quick & excellent service experience! More