Bob Penkhus Mazda at Powers

Excellent service, amazing staff at an incredible price!!! My car is precious to me and I wouldn't think of going anywhere else. I want my car to have a good service history and the records kept are price!!! My car is precious to me and I wouldn't think of going anywhere else. I want my car to have a good service history and the records kept are great. Love the video of the service, top rate. More

Thank you for a good shopping and purchasing experience. You guided us through the process knowledgeably and patiently. We are anticipating a positive servicing relationship. You guided us through the process knowledgeably and patiently. We are anticipating a positive servicing relationship. More

Thank you for fixing my breaks. They're working great. Also, thanks for the oil change too. I'm always glad to bring my car in for servicing. Also, thanks for the oil change too. I'm always glad to bring my car in for servicing. More

The service at Bob Penkus Service Center was very good. I like the idea of the video walk through explaining what is being ckecked during my vehicle service. like the idea of the video walk through explaining what is being ckecked during my vehicle service. More

Asked for tire rotation with oil change, rep agreed it was needed. Upon pick up, no charge for rotation. Rep said it was “taken care of”. Not documented on invoice. Called back, told it wasn’t needed and was needed. Upon pick up, no charge for rotation. Rep said it was “taken care of”. Not documented on invoice. Called back, told it wasn’t needed and wasn’t done. Should have been done based on history of when done last. More

I got a LOT of work done! The first guy was great, but concerning the brakes part of the whole job, a caliper wasn't in the right place, which also prevented the e-brake from functioning. So, I had to bri concerning the brakes part of the whole job, a caliper wasn't in the right place, which also prevented the e-brake from functioning. So, I had to bring it back. Blaine was the next person I interacted with and he seemed busy and nearly overwhelmed. He was great and got me taken care of. I'm quite satisfied with his service. As an aside, I guess y'all lost some employees? It makes me wonder why a group of employees would up and leave... not very faith-inspiring in a business if their employees would walk out, especially during a pandemic when jobs are hard to come by! Culture reflects leadership. Hopefully whatever issues are occurring, Penkhus figures it out soon! More

I LOVE that my car is picked up and dropped back off at my house! That’s SO convenient working from home. I don’t have to miss work to take care of my car. my house! That’s SO convenient working from home. I don’t have to miss work to take care of my car. More

They were supposed to bring a loaner vehicle for me to have while they did my oil change. They did not. I then had to go into work after about four hours of them having my vehicle. Fortunately my wife was have while they did my oil change. They did not. I then had to go into work after about four hours of them having my vehicle. Fortunately my wife was home sick so I was able to take her car. More

My review that was sent to me by the tech didn’t mention any of the repair items mentioned during checkout. I was told about other needed repairs during checkout But no evidence of even having a problem. any of the repair items mentioned during checkout. I was told about other needed repairs during checkout But no evidence of even having a problem. More

Layne and the people working on my car did a great job! I loved seeing the video to better see and understand what was being done to my car. Thanks!! loved seeing the video to better see and understand what was being done to my car. Thanks!! More