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Bob Penkhus Mazda at Powers

Colorado Springs, CO

4.6
1,198 Reviews

7455 Test Drive

Colorado Springs, CO

80923

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1,198 Reviews of Bob Penkhus Mazda at Powers

July 29, 2021

Kyle is amazing, he helped me find the right Mazda! Not pushy and fully willing to get me an answer for all my questions. The dealership staff was very friendly and offered me a great deal. Definitely reco More

by VPIEDRAHITAS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle -5 stars!, Adam Torres
Aug 02, 2021 -

Bob Penkhus Mazda at Powers responded

Congratulations on your brand new Mazda. Thank you for giving Kyle a shoutout. Enjoy the new ride and come see us again for any other car needs.

July 27, 2021

Service was outstanding and service department was very clean and adviser was great, car was done in a timely manner was complete before the estimated time. Thanks again More

by Dempsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Lane, Robert Kania, Tom Rogers, Liz Ball, Cory Kidwell, Layne T
Jul 28, 2021 -

Bob Penkhus Mazda at Powers responded

Dempsey thank you for coming to see us for your vehicle service needs. We are happy to hear our team was able to get your car back to tip top shape and the job was done ahead of schedule. Come see us again.

July 27, 2021

Excellent team! They help us get what we need it. They took the time to answering all of our questions and listened to what we had to say. More

by GEAINABROWN66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Garside, Dan Kole
Jul 28, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for coming to see us for your vehicle needs. We will be sure to let the team know they are doing a great job.

July 26, 2021

Attentive service advisor. Appreciated the video review of my vehicle. Oil change was taken care of promptly. The only thing that upset me was they shorted me by half a quart on the oil change. More

by Dar_s_salon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Ball
Jul 28, 2021 -

Bob Penkhus Mazda at Powers responded

Dar thank you for the review. We appreciate your honest feedback. We are happy you enjoyed your interactions with our service team.

Jul 28, 2021 -

Dar_s_salon responded

Thanks for responding and not ignoring. Appreciate it.

July 22, 2021

Very helpful and pleasant. The only reason I didn’t give five stars is because we had a time mixup and my car was not ready. More

by ANDREA.LYNN.MEDINA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Semyck, Adam Torres
Jul 28, 2021 -

Bob Penkhus Mazda at Powers responded

Andrea thank you for the honest feedback. We appreciate you coming to see us for your vehicle's service needs. Come see us again for any other car needs.

July 22, 2021

Professional staff with excellent and speedy service. Everything from test driving, to purchasing, to taking care of a recall that came out shortly after my purchase was top notch! More

by Justin Miller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Guerette, Dan Kole, Liz Ball
Jul 28, 2021 -

Bob Penkhus Mazda at Powers responded

Justin thank you for the 5 star review. We are thrilled to hear you enjoyed your interactions with the our different department. We appreciate your trust in us when it comes to your car needs. We look forward to your next visit.

July 21, 2021

Always great service here. Very friendly, I love the videos they share and feel they are always genuine and honest in the services that are needed. More

by LButler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Layne T
Jul 28, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for the kind words regarding your visit to our service center. We are extremely happy to hear you enjoyed your interactions with our team. We will be sure to let them know they are doing a great job. Come see us again.

July 19, 2021

The service department was super friendly and inviting. The work completed was accurate and done in a timely matter. will return for my next service. More

by Keith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rogers, Liz Ball
Jul 21, 2021 -

Bob Penkhus Mazda at Powers responded

Keith thank you for the 5 star review. We are happy to hear our service team was able to make your visit a great one.

July 19, 2021

My July 14, 2021 review has been redacted. Please note current situation below: After a year long battle trying to get warranties canceled and monies refunded, Bob Penkhus has complied with their promi More

by corinnewill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica (Service Advisor), and Jeremy (Service Technician), Dustin Boothe, Adam Torres
Oct 13, 2020 -

Bob Penkhus Mazda at Powers responded

Dear Corinne, Thank you for taking the time to provide us with your valued review. We regard our customers highly and truly appreciate your evaluations. On behalf of the Team here at Bob Penkhus Mazda Powers, I sincerely apologize that you had a less-than-excellent experience. We have high standards for ourselves, and we are truly sorry to hear that that standard was not met during your time at Bob Penkhus. If you are open to discussing this issue in further detail, please contact me at your earliest convenience. I can be reached at 719-785-9666 or social@bobpenkhus360.com. Again, we apologize that our service did not satisfy your expectations. I look forward to speaking with you and working towards a resolution. Thank you for being our customer and for your valuable time. I hope to hear from you soon. Respectfully, JR Cihura General Manager 719-785-9666

July 18, 2021

Had to wait 15 min to check in my vehicle which was inconvenient as my ride had to wait for me. Service time itself was as expected More

by PENGWEN7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Layne T
Jul 19, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for taking the time to give us your honest feedback. We appreciate you allowing us to serve you with your vehicle service needs.

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