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Bob Penkhus Mazda at Powers

Colorado Springs, CO

4.6
1,198 Reviews

7455 Test Drive

Colorado Springs, CO

80923

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1,198 Reviews of Bob Penkhus Mazda at Powers

August 18, 2021

Great customer service. Fastest I have been in and out of there. Usually spend at least 2 hours waiting for oil to be changed here. More

by rotuni7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Layne T
Aug 23, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for the 5 star review. Come see us again for any other car needs.

August 12, 2021

My visit was efficient and smooth, much as I’ve come to expect from this service department. Franco was friendly and helpful. He helped me find a solution to my malfunctioning credit card key issue. More

by KCHAGEMAN2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco
Aug 16, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for the 5 star review. We are pleased to hear Franco could make your experience a pleasant one. Come see us again for any other car needs.

August 12, 2021

They were kind enough to still get me in when I was 40 minutes late for my appointment, but I felt like they were trying to scam me, because the man that was charging me told me it would be $195 for the o More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Rogers
Aug 16, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at social@bobpenkhus360.com or 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Jeff Crawford Service Manager 719-785-9615

August 09, 2021

Typically I have no issues with this service center. This last time I went in, the service was not completed to my satisfaction. The detail job left me scuff marks on my car and they said it was a go More

by JHUGHES313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Lane
Aug 11, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at social@bobpenkhus360.com or 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Jeff Crawford Service Manager 719-785-9615

August 05, 2021

I’ve always received great service at Bob Penkus Mazda at Powers👌 The Service staff keeps me in the loop with video text updates during my service experience, which is very helpful. More

by LAYNERAINEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Layne T
Aug 11, 2021 -

Bob Penkhus Mazda at Powers responded

Layne thank you for the review. We are happy to hear you enjoyed your experience with our staff. We stand by our hard work and send videos to show transparency to our customers.

August 04, 2021

The staff were polite and very helpful. The service was great. After it was complete the staff member went over all the service items and suggested what service to keep in mind for the next time, based on More

by CAMACMANUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Layne T
Aug 11, 2021 -

Bob Penkhus Mazda at Powers responded

We appreciate you taking the time to write a review about visiting our service department. See you at the next visit.

August 02, 2021

On my last visit, I was advised my front brakes were at 4mm and new brakes were recommended. I sought a second opinion from my regular mechanic and was told the brakes were at 7mm and no brake service was More

by JCD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brody Stroud
Aug 04, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at social@bobpenkhus360.com or 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Jeff Crawford Service Manager 719-785-9615

August 02, 2021

Prompt courteous service. Personnel were very knowledgeable and friendly. The video from the tech during inspection was a quality touch. The service center will get our future needs for our Mazda More

by turpinoldfogie1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Ball
Aug 04, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for giving us the opportunity to hear your trust. We are pleased to hear our service team was able to help keep you Mazda in tip top shape. See you at the next appointment.

August 02, 2021

Always quick dependable service whenever I go in, even when my tire light comes on! Services on my car have been minimal and I have free oil changes! More

by NANCYFALES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Layne T
Aug 10, 2021 -

Bob Penkhus Mazda at Powers responded

Nancy thank you for the review. We are happy to know you have enjoyed your experiences with our team. Come see us again for any other car needs.

July 29, 2021

The staff is great and take care of the customers. I interacted with several of the employees and they were all friendly and pleasant. The service area is clean and well kept. More

by MICHAELJMILES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Lane, Robert Kania, Tom Rogers, Liz Ball, Cory Kidwell, Layne T
Aug 02, 2021 -

Bob Penkhus Mazda at Powers responded

Michael thank you for the 5 star review. We are happy to hear you enjoyed your visit to our service department.

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