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Bob Penkhus Mazda at Powers

Colorado Springs, CO

4.6
1,198 Reviews
Call Dealership (719) 785-9666
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7455 Test Drive

Colorado Springs, CO

80923

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1,198 Reviews of Bob Penkhus Mazda at Powers

October 24, 2021

Sales dept. Was great to work with. Service dept not so great. Poor customer service More

by ASIAN719
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Rogers, Franco Leonard
Report | Print
Oct 25, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Jeff Crawford Service Manager

October 22, 2021

From start to finish everything was wonderful. Highly recommend the service center at Bob Penkhus More

by RACHELCLIST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rogers, Layne T, Franco Leonard
Report | Print
Oct 25, 2021 -

Bob Penkhus Mazda at Powers responded

Rachel thank you for the review. We are so excited to hear you had a wonderful experience with our service team. We will be sure to let them know they did a great job.

October 22, 2021

The service is excellent and top-notch. Attentive to the customer's needs. Honest, not trying to sell uneeded service. More

by AHAYWARD30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Report | Print
Oct 25, 2021 -

Bob Penkhus Mazda at Powers responded

We appreciate you writing a review. We strive to provide the best service in town and our pleased our team to accomplish that with your visit. Come see us again for any other car needs.

October 22, 2021

Worked hard to meet our needs. Contacted us regarding a recall and scheduling. Many thanks More

by MICHAEL.P.HOLLAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick in sales, Adam Torres
Report | Print
Oct 25, 2021 -

Bob Penkhus Mazda at Powers responded

Michael thank you for the 5 star review. We are happy you enjoyed the visit.

October 21, 2021

great service!!! fast and very knowledgeable staff. Keith Younger was amazing. I would highly recommend to friends to family. More

by ATROTTER2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Report | Print
Oct 25, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for taking the time to write a review about your visit. We are pleased to hear Keith could make this a great experience. We appreciate your recommendation and look forward to your next visit.

October 19, 2021

Franco kept me informed of my service and that is what I liked not knowing what was taking so long More

by SGTINCOLORADO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Report | Print
Oct 19, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for the review and giving Franco a shoutout. We will be sure to let him know he did a great job. See you at the next appointment.

October 19, 2021

I love the video walk through to see what the tech is seeing on my car More

by JIM_ROMERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rogers, Layne T, Franco Leonard
Report | Print
Oct 21, 2021 -

Bob Penkhus Mazda at Powers responded

Jim thank you for the 5 star review.

October 18, 2021

Excellent video of under car and tire inspection. On time appointment and work complete in under an hour! More

by ASHBYELMORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Layne T
Report | Print
Oct 19, 2021 -

Bob Penkhus Mazda at Powers responded

We appreciate you writing a review about your visit to our service center. Come see us again.

October 18, 2021

I was very pleased & satisfied with the outstanding work & customer service I received! Thanks again for everything! More

by Chasaityp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rogers, Layne T, Franco Leonard
Report | Print
Oct 19, 2021 -

Bob Penkhus Mazda at Powers responded

Thank for the 5 star review and kind words. We are so pleased to hear you enjoyed the visit.

October 17, 2021

Franco is an exceptional Service Representative. He really understands the needs of the customer and communicates well. He is polite, professional and always has a smile. I feel confident he will alwa More

by MomChelle3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Report | Print
Oct 19, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for trusting us with your vehicle needs. We are so pleased to hear Franco has been able to make this a great experience for you. We will be sure to pass on your kind words to him. Come see us again for any other car needs.

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