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Bob Penkhus Mazda at Powers

Colorado Springs, CO

4.6
1,198 Reviews
Call Dealership (719) 785-9666
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7455 Test Drive

Colorado Springs, CO

80923

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1,198 Reviews of Bob Penkhus Mazda at Powers

October 17, 2021

Nice welcome on arrival and great customer service. The tech did a great job on the work needed. More

by szfaber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Report | Print
Oct 19, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for the 5 star review.

October 17, 2021

very accommodating when the repairs were more extensive than i had initially anticipated, easy to work with More

by BAILEEJAMES0N2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Report | Print
Oct 19, 2021 -

Bob Penkhus Mazda at Powers responded

Bailee thank you for taking the time to write a review about your visit. Come see us again for any other car needs.

October 17, 2021

Can never get a call back, still need work done on my truck and can’t get the sales and service departments to talk about what was agreed on to fix my truck. The customer service once you have signed to More

by nolimitsoldier7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Semyck, Dan Kole, Adam Torres, Franco Leonard
Report | Print
Oct 19, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Jeff Crawford Service Manager 719-785-9615

October 16, 2021

My service appointment was experience was A 10. Service Technician was very knowledgeable assisting me. Good job Franco. More

by Dallas Cowboys #1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Report | Print
Oct 19, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for the 5 star review. We are pleased you enjoyed your interactions with Franco. Come see us again.

October 15, 2021

Took my car in was told blown engine. Charged 9700.00 it was a bad pvc valve not a bad engine.I was shocked when I found out . More

by MARSHAMELLOW69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Rogers, Layne T
Report | Print
Oct 19, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Jeff Crawford Service Manager 719-785-9615

October 15, 2021

Advisor was nice and helpful, loaner car was great to have while they diagnosed the problem More

by ggrivera719
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Report | Print
Oct 19, 2021 -

Bob Penkhus Mazda at Powers responded

We appreciate you coming to see us for your car needs, let us know if we can do anything else.

October 15, 2021

Franco provided excellent, honest, and quick service during my recent oil change. I highly recommend Franco and he will be my go-to service advisor moving forward. More

by scottmatsui
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Report | Print
Oct 19, 2021 -

Bob Penkhus Mazda at Powers responded

Scott thank you very much for taking the time to write a review about your latest visit. We are pleased to hear Franco could make this a great experience. We will be sure to let him know he did a great job. Come see us again for any other car needs.

October 14, 2021

I have always found that the service and prices were good for when I needed work done on my cars. The work has always been good . More

by LINAMANLLOYD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Layne T
Report | Print
Oct 19, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for the 5 star review. We are thrilled to hear our team has made you experience a great one. See you at the next appointment.

October 13, 2021

Sales and service is great Daniel the salesman was good and helpful, and respectful, service for windshield was good. More

by dljaj83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rogers, Layne T, Franco Leonard
Report | Print
Oct 19, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for coming to see for your car needs. We are happy to hear you enjoyed the interactions with our team. We will be sure to let Daniel know he did a great job. Come see us again for any other car needs.

October 13, 2021

Bob penkhus has exhibited Great service and wonderful people so glad I have found such a great place More

by Mommynurse1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rogers, Layne T, Franco Leonard
Report | Print
Oct 19, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for trusting us with your car needs. We are pleased to hear our team could provide you with great service. We look forward to your next visit.

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