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Bob Penkhus Mazda at Powers

Colorado Springs, CO

4.6
1,198 Reviews
Call Dealership (719) 785-9666
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7455 Test Drive

Colorado Springs, CO

80923

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1,198 Reviews of Bob Penkhus Mazda at Powers

October 28, 2021

The service department is the best. They keep you informed about your vehicle. Very friendly staff! More

by JMBMOORE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Hollihan
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Oct 29, 2021 -

Bob Penkhus Mazda at Powers responded

We appreciate you allowing us to provide service for your vehicle. Thank you for trusting us and come see us again.

October 28, 2021

It took 2 hours and 15 minutes for an oil change tire rotation and balance and he didn't even have the paperwork ready and it was done. More

by EZZIE65
Friendliness
Recommend Dealer
No
Employees Worked With
Layne T
Report | Print
Oct 29, 2021 -

Bob Penkhus Mazda at Powers responded

Dear Ezzie, Thank you for informing us of your situation. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Jeff Crawford Service Manager 719-785-9615

October 27, 2021

Turned my challenger in on the 18th because the high beams don’t work. Currently it’s the 27th and I’m told it will be another week or so because everyone has covid. This place has 2 dealerships and I c More

by Jwalt2585
Customer Service
Recommend Dealer
No
Employees Worked With
Brian Garside
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Oct 29, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Jeff Crawford Service Manager 719-785-9615

October 27, 2021

great job with my vehicle, Layne always takes great care of me. Love the shop More

by ashley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Layne T
Report | Print
Oct 29, 2021 -

Bob Penkhus Mazda at Powers responded

Ashley we appreciate you giving us a review and giving Layne a shoutout. Come see us again for any other car needs.

October 27, 2021

Impeccable service, caring, personable, and authentic interactions. The service guy was so patient and informative, I can’t wait to come back More

by MAZZI70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
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Oct 29, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for the review. We are pleased to hear you had a great experience. We look forward to your next visit.

October 26, 2021

Great communication from all team members throughout the process and very thorough and helpful service overall. More

by LSTREMEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Report | Print
Oct 29, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for coming to see us for your vehicle needs. We are very happy to hear our service team was able to make this positive experience.

October 25, 2021

Top notch customer service and technician work, every time. I have never been disappointed with this service center. More

by Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Layne T
Report | Print
Oct 29, 2021 -

Bob Penkhus Mazda at Powers responded

Gary thank you for taking the time to give us your feedback. We are thrilled to hear that our team could make your experience a great one. We look forward to your next visit.

October 25, 2021

Layne, Service Advisor, was friendly and helpful. Video of walk around inspection was useful; however, I recommend checking brake pads in addition to other inspection items. More

by ASHBYELMORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Layne T
Report | Print
Oct 29, 2021 -

Bob Penkhus Mazda at Powers responded

Ashby thank you for the honest feedback and giving Layne a shoutout. We will be sure to let Layne know they did a great job with your visit.

October 25, 2021

Outstanding customer service. They gave me a great and quiet place to work while I waited. And the car was perfect when they finished! More

by TASHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The lady Porter was amazing too. , Franco Leonard
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Oct 29, 2021 -

Bob Penkhus Mazda at Powers responded

Tasha we appreciate you giving us a review on your visit. Come see us again for any other car needs.

October 25, 2021

Franko is a very professional customer service advocate and he is excellent in communicating. I hope you will value him alot More

by Ok
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Report | Print
Oct 29, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for letting us know of your experience with Franko. We are very pleased to know he made your experience a great one. We will be sure to let him know he did a great job.

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