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Bob Penkhus Mazda at Powers

Colorado Springs, CO

4.6
1,198 Reviews

7455 Test Drive

Colorado Springs, CO

80923

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1,198 Reviews of Bob Penkhus Mazda at Powers

November 02, 2021

We felt everyone went out of there way to answer all our questions. It was the most pleasurable car purchasing experience we have ever had. I would highly recommend this dealership to anyone looking to purc More

by LINDAM9330
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Kole, Adam Torres, Victor Rodriguez, Kim Hong, Mike Roberts
Nov 04, 2021 -

Bob Penkhus Mazda at Powers responded

Linda thank you for the recommendation. We are happy to hear you enjoyed your interactions with our staff. Come see again for any other car needs.

November 02, 2021

Franco is an excellent service manager. Keeping 2006 Miata running nicely. Blah, blah blah blah More

by Awhas
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Nov 04, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for the review. We will be sure to let Franco know he is doing a great job.

November 02, 2021

Best dealership in Colorado Springs, caring very knowledgeable and explain everything. The only problem with the dealership is no inventory. More

by KFC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Garside, Tom Rogers, Layne T, Franco Leonard
Nov 04, 2021 -

Bob Penkhus Mazda at Powers responded

We are honored by your kind words. We work hard to provide the best service in town and are pleased we could accomplish that with your visit.

November 01, 2021

I have taken my Mazda to dealers in Arizona, California, and Colorado since I travel often and service intervals correspond. Horne, Hansel and Penkhus. All 3 experiences were similar for courtesy and the c More

by GFKOENEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Franco Leonard
Nov 04, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Jeff Crawford Service Manager 719-785-9615

October 31, 2021

We received excellent service from the dealer . Service Advisor explained everything thoroughly about the service and cost. More

by marvinjones472
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Nov 04, 2021 -

Bob Penkhus Mazda at Powers responded

Marvin thank you for the 5 star review. Come see us again.

October 30, 2021

Misleading and lazy! Having more problems now with the purchase my mother made and to top it off, they didn't pay off her trade in and now she having bank and financial worries. This is horrible. My mom i More

by DEBRARMATTHEW
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kenny Guerette
October 30, 2021

Now that there’s new service employees the experience is much better than it was before. More

by Cris O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Nov 04, 2021 -

Bob Penkhus Mazda at Powers responded

Cris thank you for the honest feedback. We are pleased to hear you enjoyed your last visit.

October 29, 2021

Great service and knowledgeable personnel. Have a great product in their Masada brand. No need to look any further. More

by PEEDEECREEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rogers, Franco Leonard
Nov 04, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for the review. We are happy to hear that you enjoyed the interactions with our team. See you at the next appointment.

October 28, 2021

Compensated us for a mistake on their part. Really associated that and fixing the mistake as soon as they could. More

by THEHARTMANNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Layne T, Franco Leonard
Oct 29, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for the review and for allowing us to make up for the error. We strive to provide the best service in town. Come see us again for any other car needs.

October 28, 2021

The service department was extremely helpful and there was great communication from the service department. More

by MACKS7477
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Oct 29, 2021 -

Bob Penkhus Mazda at Powers responded

Mack thank you for the 5 star review.

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