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Bob Penkhus Mazda at Powers

Colorado Springs, CO

4.6
1,198 Reviews

7455 Test Drive

Colorado Springs, CO

80923

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1,198 Reviews of Bob Penkhus Mazda at Powers

November 10, 2021

I ended up getting my service for free because it took longer than anticipated! That was a great surprise! More

by Kelly Mattingly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
November 10, 2021

I called to schedule an appointment for an oil change. When I arrived for the appiontment it had not been entered in the computer. I rescheduled a week later and then had to wait 2hrs for the oil change. More

by TRACYB1
Friendliness
Recommend Dealer
No
Employees Worked With
Layne T
Nov 22, 2021 -

Bob Penkhus Mazda at Powers responded

Dear Tracy, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Jeff Crawford Service Manager 719-785-9615

November 09, 2021

I completely understand that service would be slower than normal due to several mechanics out due to civid. I appreciate the advanced warning. Two and a half hours later I was told my oil change and tire r More

by BIB4451
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Franco Leonard
Nov 10, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Jeff Crawford Service Manager 719-785-9615

November 09, 2021

Kyle was the salesperson who helped with my new car. He wasn’t pushy at all. With the help of the finance teal they were able to help get me to the monthly payment ms I needed. More

by DCABALO64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Boothe, Kyle Lane
Nov 10, 2021 -

Bob Penkhus Mazda at Powers responded

Congratulations on your new ride. Thank you for the review and giving Kyle a shoutout. We will be sure to let him know he did a great job. Enjoy the new car and see you at the next appointment.

November 09, 2021

Always get great customer service from the service department. Love the inspection videos they send. Highly recommend! More

by AMGEISER63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Nov 10, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for coming to see us for your vehicle's service needs. We are honored by your trust. We appreciate the recommendation and will be sure to let the team know they are doing a great job. See you at your next appointment.

November 09, 2021

They are always helpful I feel my car is getting the best care. Thanks to All employees More

by GINGLUD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Nov 10, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for the 5 star review. We strive to provide the best service in town and are pleased we could accomplish that with your visit. Come see us again for any other car needs.

November 08, 2021

The staff was very friendly and efficient. I appreciated the texts updating me along the way too. More

by TLKAMINSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Nov 10, 2021 -

Bob Penkhus Mazda at Powers responded

We appreciate you coming to see us for your cars service needs. See you at the next appointment.

November 08, 2021

I had a great car buying experience at Bob Penkhus Mazda. My salesman Victor was very kind and paid close attention to what I was looking for in a vehicle and found the perfect one for me. The finance depart More

by CHRIS.OHARA22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan in finance department , Victor Rodriguez
Nov 10, 2021 -

Bob Penkhus Mazda at Powers responded

Chris congratulations on your new vehicle. We pleased to hear Victor was able to assist you finding the car vehicle for you. We will be sure to let Victor know he did a great job. We look forward to your next visit.

November 08, 2021

Franco was so friendly and helpful! He was great at communicating and following up during my service through texting. I had to work so I appreciate him. More

by COLLINSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Nov 10, 2021 -

Bob Penkhus Mazda at Powers responded

We appreciate you taking the time to leave a review about your visit. We are extremely happy to hear you enjoyed the interactions with Franco and our service team. Thank you for trusting us and see you at the next visit.

November 08, 2021

I always have an appointment for my oil changes but they still require my car for 2 hours and last time kept we waiting another hour after that. More

by LISAPOHLENZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Layne T, Franco Leonard
Nov 10, 2021 -

Bob Penkhus Mazda at Powers responded

Dear Lisa, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Jeff Crawford Service Manager 719-785-9615

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