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Bob Penkhus Mazda at Powers

Colorado Springs, CO

4.6
1,198 Reviews
Call Dealership (719) 785-9666
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7455 Test Drive

Colorado Springs, CO

80923

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1,198 Reviews of Bob Penkhus Mazda at Powers

November 23, 2021

Very pleased with my service. Used them since I bought the car from them. Will continue. More

by smithdwightp@mac.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
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Nov 29, 2021 -

Bob Penkhus Mazda at Powers responded

Dwight thank you for the review. We are honored by your trust and we look forward to seeing you at the next visit.

November 21, 2021

Service Writer was professional and friendly. Mechanic sent me a video to show me the oil mess that Firestone Auto Care caused from the last oil change, and he showed me a video to demonstrate no other pr More

by MARTINIBM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mechanic, Franco Leonard
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Nov 29, 2021 -

Bob Penkhus Mazda at Powers responded

Martin thank you for coming to see for your vehicle's service needs. We appreciate you taking the time to write a review and look forward to your next visit.

November 17, 2021

Always friendly and accommodating. Feel like they care about the customer. Would recommend to others. More

by lwstms0421
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Report | Print
Nov 18, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for the 5 star review and the kind words. We are very happy to hear you enjoyed the visit. We appreciate your recommendation and look forward to your next visit.

November 17, 2021

After having our car for a week, it was returned to us missing oil which almost caused damage. We were promised a 100 dollar credit back in the form of a check and never received it. Followed up with fran More

by THEHARTMANNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Franco Leonard
Report | Print
Nov 29, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Jeff Crawford Service Manager 719-785-9615

November 16, 2021

Service is not thorough in terms of recommendations and solutions. Continual errors impact the maintenance of our vehicle. More

by MADDIE_YATES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Layne T
Report | Print
Nov 18, 2021 -

Bob Penkhus Mazda at Powers responded

Dear Maddie, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Jeff Crawford Service Manager 719-785-9615

November 14, 2021

The agent who assisted me in purchasing my first vehicle was very knowledgeable and helped a lot with the process and made it easy. More

by TRANA88078
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam, Daniel Pech
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Nov 15, 2021 -

Bob Penkhus Mazda at Powers responded

Congratulations on your new car. Thank you for allowing us to help you with your vehicle purchase. Enjoy the new ride and come see us again.

November 11, 2021

everyone is friendly and helpful. it is easy to bring the car in and i like the text updates and videos. More

by KAJSATHARRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rogers, Layne T, Franco Leonard
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November 11, 2021

Special thanks to Franco for his outstanding service and coordination in servicing our vehicle in a timely and efficient manner. We will be using this dealership in the future. More

by KCP98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Report | Print
November 11, 2021

I went on a terribly busy day so things were running a big late but the staff were super nice. I never got my paperwork emailed to me however. More

by MCARFIRE
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Report | Print
November 10, 2021

Service was good overall; a bit slow on ordering the breaks but good follow up. More

by Scorps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rogers, Layne T, Franco Leonard
Report | Print
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