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Bob Penkhus Mazda at Powers

Colorado Springs, CO

4.6
1,198 Reviews

7455 Test Drive

Colorado Springs, CO

80923

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1,198 Reviews of Bob Penkhus Mazda at Powers

December 03, 2021

Quick and good service was excellent!! The staff were also friendly and welcoming during my appointment More

by RIVAS4000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rogers, Layne T, Franco Leonard
Dec 08, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for the 5 star review.

December 02, 2021

Was very disappointed, had an engine oil leak and my car was in the shop for a whole month then when I got it back transmission fluid was leaking everywhere and I thought it was oil. Ended up breaking down More

by slavin.96syd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service dept sucks, Adam Torres, Franco Leonard
Dec 03, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Jeff Crawford Service Manager 719-785-9615

December 02, 2021

Franco is an amazing service tech. He is always positive and helpful! Nice waiting area as well. More

by TASHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Dec 03, 2021 -

Bob Penkhus Mazda at Powers responded

Tasha thank you for the 5 star review. We will be sure to let Franco know he did a great job.

December 01, 2021

I was very pleased with Franco Leonard, how he helped me get service, without being scheduled. I More

by ZINAJOHNSON757
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Dec 03, 2021 -

Bob Penkhus Mazda at Powers responded

Zina thank you for the 5 star review. We appreciate you leaving a review about your interactions with Franco. We will be sure to share this with him. Come see us again.

December 01, 2021

Great service, thorough, and professional. I highly recommend the service department at Bob Penkhus Mazda. More

by CHRISTOPHER.ROYCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Dec 03, 2021 -

Bob Penkhus Mazda at Powers responded

Christopher thank you for the review. We are honored by your recommendation. See you at the next appointment.

December 01, 2021

All employees are knowledgeable about vehicles and All employees are knowledgeable about vehicles and available services. Every one is friendly and helpful. More

by KFAURIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The man in your parts department. , Layne T
Dec 03, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for the 5 star review.

November 30, 2021

I have always experienced exceptional service every time I have taken my car in to Bob Penkhus. The staff is extremely courteous and friendly, they go over in detail the services they performed and advise o More

by DIANEJOHNSON13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Dec 03, 2021 -

Bob Penkhus Mazda at Powers responded

Diane we are extremely grateful for your trust regarding cars. We appreciate you taking the time to write about your experiences with our staff. We will be sure to let Leonard know he did a great job. We look forward to your next visit.

November 30, 2021

Franco and Susie at Penkhus Mazda on Test Drive in Colorado Springs are GREAT. They are patient, welcoming and knowledgeable. They raise the bar for the Service Center. I am impressed with how efficie More

by bchgrl77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie in service, Franco Leonard
Dec 03, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you very much for taking the time to write a review about your visit to our store. We are very pleased to hear that Franco and Susie provided you with great service. Thank you for trusting us and come see us again for any other car needs.

November 30, 2021

I was very pleased with the service & the car so far. Daniel Pech was very courteous and made every effort to find the right car & the best price. More

by pris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Pech
Dec 03, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for the 5 star review. We will be sure to let Daniel know he did a great job. Come see us again.

November 29, 2021

The price was much steeper than the quote. The repairs seem to have been done well. More

by M3KSIM0N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Dec 03, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for taking the time to write a review about your experience. We appreciate you coming to see us for your vehicle needs. Come see us again.

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