Bob Johnson Volkswagen of Rochester

I got the car I wanted at the price I wanted and actually got more than I expected for my trade in. Nick made the whole experience easy for me. I highly recommend this dealership. got more than I expected for my trade in. Nick made the whole experience easy for me. I highly recommend this dealership. More

Dan Welch made our car buying experience exceptional. He did a great job taking us through the sales process. He help my wife get the car she wanted. He took all the time she needed to make a decision, ab did a great job taking us through the sales process. He help my wife get the car she wanted. He took all the time she needed to make a decision, absolutely no pressure. The whole Dorschel sales approach was a pleasant surprise to me. I highly recommend calling Dan Welch if you need a car. The Dorschel group has plenty to pick from. These people are real professionals. Regards, Mark Fiscella More

I wanted to thank Dorschel for making the purchase of my vehicle so simple. I received the right amount of money for my trade in and the financing and delivery went very smooth and fast! I will recommend th vehicle so simple. I received the right amount of money for my trade in and the financing and delivery went very smooth and fast! I will recommend this dealership to everyone I know! More

I'm Cdn and was on my way to Massachusetts on the Jul 1 w/e. when my Tiguan broke down just outside Rochester and had to be towed to Dorschel just before 5 pm on Thurs. Since it was so close to closing, t w/e. when my Tiguan broke down just outside Rochester and had to be towed to Dorschel just before 5 pm on Thurs. Since it was so close to closing, the service techs could only look at it briefly. After discussing the situation with Sarah Mack, it was decided that we should continue on our way east in a rental (which Sarah also helped us with) and Sarah would keep us advised on the health of the Tiguan and what our options were re: picking it up after it was fixed. Pick-up was going to be a problem since the Service dept was going to be closed on Sun and Mon, but we had to be at work on Tues. Throughout the next day (Fri), Sarah worked tirelessly on our behalf: having the problem diagnosed, the required part expedited, calling a service tech called in on the Sat of the holiday w/e and trying to find us an option to pick up the car on Sun/Mon. In the end, we did have to pick the car up on Sat since the Sales dept refused to hold my keys for me even though they were open on the Sun (so a big BOOO to the Sales dept). Sarah wasn't there on Sat when we picked up the car, but she had passed our case to Joe Mora who was another extremely helpful, friendly professional. Joe explained what the problem had been with my car and eased my fears about its reliability. I really appreciate what Sarah, Joe and the entire Service dept at Dorschel's did for me especially since I wasn't a regular customer and on the holiday w/e too! A huge thank you to them all! More

I had a good experience while working with the Dorschel group. My sales rep was on top of most things and made the process go smoothly. I especially liked that the Dealership was prompt to offer a plan B i group. My sales rep was on top of most things and made the process go smoothly. I especially liked that the Dealership was prompt to offer a plan B in case I didn't get the vehicle that I wanted that same day - my rep followed through nicely. I would recommend this dealership. More

I had a great experience with Dorschel! Their certified pre-owned cars met all of my expectations and the added warranty on top of the car's existing warranty left me feeling confident that any servicing I pre-owned cars met all of my expectations and the added warranty on top of the car's existing warranty left me feeling confident that any servicing I will need in the next 3 years will be covered. I bought a 2008 volkswagen passat wagon and I am so happy with my purchase. They made it quick and easy for me to complete the car buying experience all by myself! I would recommend going and asking for Karl Dilcher, he really was easy to talk to and explained every step of the process. More

Great first experience I got the car of my dreams! Am very happy with the whole experience. I will always shop at Dorschel because they were A+ very happy with the whole experience. I will always shop at Dorschel because they were A+ More

Dorschel was extremely reliable, professional and Dan Welch made it a pleasure to do business with the dealership. I would recommend Dorschel, Dan Welch, and their cars & service to my family, colleague Welch made it a pleasure to do business with the dealership. I would recommend Dorschel, Dan Welch, and their cars & service to my family, colleagues and friends. Warm Regards, Anahita Williamson More

We knew the car we wanted but we thought we'd be visiting a few dealerships. We met Dave Kaser when we walked in the door and ended up spending our whole day with him. He was courteous and professional thro a few dealerships. We met Dave Kaser when we walked in the door and ended up spending our whole day with him. He was courteous and professional throughout. We never felt rushed or pushed to spend more than we wanted. Right after we purchased the car there was an unforeseeable problem with the spring in the rear suspension. We had bought the car for an upcoming trip and had to rush to get this problem fixed. Tim in the service shop managed to find time to not only get that problem fixed but also a couple of small bits and pieces. We thought twice about going to Dorschel, since there is another VW dealership much closer to us, but we found horrible reviews of the other dealership both online and from acquaintances and so we headed out to West Henrietta. There is no question in my mind that I will be going back out there for my next car. More

I have had some random issues with my 2010 VW Passat and the staff always finds a way to take care of me and go the extra mile. Sarah Mack is the service consultant who is lucky enough to have to deal with the staff always finds a way to take care of me and go the extra mile. Sarah Mack is the service consultant who is lucky enough to have to deal with me and somehow she always has a smile. I'm not sure how she does it... I can't say enough good things about Sarah, Joe and Tim. One of the best service departments I have worked with, even if there is a issue they work with you to resolve it. I know I can be picky and they even meet my high expectations.........keep up the good work guys! More