Bob Johnson Toyota

Great, responsive, thoughtful sales process We had a great experience working with Don Beuerlein in our recent Prius purchase. We came in with one idea, and he helped us adjust it to optimally m We had a great experience working with Don Beuerlein in our recent Prius purchase. We came in with one idea, and he helped us adjust it to optimally meet our desires and ongoing needs. More

Used Toyota Camry I quickly found a car to meet my needs and took it for a test drive. My sales person helped me review the alternatives and choose another car to test I quickly found a car to meet my needs and took it for a test drive. My sales person helped me review the alternatives and choose another car to test drive for comparative purposes. The purchase itself was very simple and straightforward. More

It was "Clear, Simple and Different" The experience I had purchasing the Toyota Camry was just as advertised. The basis of the price was explained, the method used to price my trade in wa The experience I had purchasing the Toyota Camry was just as advertised. The basis of the price was explained, the method used to price my trade in was explained, the 0% interest was explained. No back and forth with counter proposals, no haggling. Just a great deal, that was a pleasant experience from beginning to end. More

Great Price, Customer Service needs improvement I have three main comments concerning my experience at Dorschel. Meghan Garofalo was the salesperson and with a few exceptions, she was wonderful t I have three main comments concerning my experience at Dorschel. Meghan Garofalo was the salesperson and with a few exceptions, she was wonderful to work with. After discussing the car I desired to test drive, Meghan went out to the lot to bring a car for me to test drive. It was at least 20 minutes before she returned with a car. I would have appreciated if she had called the front desk so someone could have explained to us the reason for the delay. As it turned out, Meghan had located a car in my desired color and was running it through the car wash.. The test drive was acceptable with one exception. Meghan was on her cellphone quite a bit and I had to interrupt her several times to ask her questions. When I'm test driving a new car, I believe the focus should be on the customer. When the test drive was completed, Meghan was great with discussing the cost and financing. She was very patient while answering my questions. I decided to purchase the car that I test drove. A week later I picked up the car. Meghan was very good at explaining the features of the car and helped set up my phone and iPod on Bluetooth. I asked to look in the cargo area and noticed the cargo mat I had purchased was not there. Meghan quickly retrieved it, but I think the car should have been checked over before my arrival. I noticed when I arrived home that I had forgotten to take my garage door opener from the car I had traded in. I called immediately upon my arrival at home but the dealership was closed I called shortly after the dealership opened the next day (Saturday). I explained my problem to the receptionist who indicated that she would transfer me to Meghan's phone even though I explained that Meghan worked Monday - Friday. I immediately called again, explaining my situation to a different receptionist. I was transferred to a different salesperson and he said that he would call back in a few minutes. I called a third time a few hours later and received the same runaround. I finally decided to drive down to the dealership. When I arrived at the dealership, I explained my problem to the receptionist who retrieved a manager. Within 5 minutes, I had my garage door opener back. It was upsetting to have to call at least 3 times then drive down to the dealership before this very small problem could be resolved. In my mind, I should have been able to call once and told that within a short period of time I could come to the dealership to pick up my garage door opener. More

Great Customer Experience Great to work with. Very professional and excellent value. They worked hard to find the exact configuration we wanted and then gave us a excellent p Great to work with. Very professional and excellent value. They worked hard to find the exact configuration we wanted and then gave us a excellent price. The delivery was smooth and very in-depth. More

Toyota Tacoma Awesome service and follow up I am very happy with my experience. Rick went above and beyond helping us getting the car that met our family's needs! Awesome service and follow up I am very happy with my experience. Rick went above and beyond helping us getting the car that met our family's needs! More

Simple as the Ad says As a new college student, it is very lucky for me to get some discount from the Toyota's graduate program. Also it is very simple find a new car and b As a new college student, it is very lucky for me to get some discount from the Toyota's graduate program. Also it is very simple find a new car and buy it! It saves me a lot time and money with the help from the Dorschel. Thanks. More

Great Customer Experience My purchase was handled in a very professional manner. My 2013 Toyota Highlander is a difficult vehicle to locate. I actually waited for this SUV to b My purchase was handled in a very professional manner. My 2013 Toyota Highlander is a difficult vehicle to locate. I actually waited for this SUV to be returned from a prior lease. My salesman, Joe Roides, contacted me with the information concerning my previous request. I was specific on exactly what I was seeking and price range. He made my purchase the best dealership experience I have ever had. He delivered on his promise, lease return, certified. My trade-in was handled effortlessly and delivery of purchase was excellent. More

bad policy We had a good experience with your agent Matt., with the exception of one thing, I was unnerved about one of their policies. As we gave a down paym We had a good experience with your agent Matt., with the exception of one thing, I was unnerved about one of their policies. As we gave a down payment, by check, we were asked to pull up our bank account to verify we had the funds in our account. I would suggest anyone paying a deposit, do so with a certified check. More

Leasing a car Matt Camiola did an excellent job of finding just exactly the automobile that met our needs and desires. We have dealt with Matt for at least three y Matt Camiola did an excellent job of finding just exactly the automobile that met our needs and desires. We have dealt with Matt for at least three years,l now. More