Bob Johnson Chevrolet
Rochester, NY
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2,876 Reviews of Bob Johnson Chevrolet
Dealer Experience Salesman was very helpful: Ray Mitchell. Too much back and forth with sales management to strike a deal. Took much time. In the end it worked out. Salesman was very helpful: Ray Mitchell. Too much back and forth with sales management to strike a deal. Took much time. In the end it worked out. A more streamlined process would be better for the buyer. Again, Ray was very good. Inconsistency of information on GM Financial was confusing, but clarified at time of purchase. More
Terrible Had an appointment for 9am. Dropped off vehicle at 9am. No update calls were made to me through the day, so I walked back to the shop at 6:30 PM and Had an appointment for 9am. Dropped off vehicle at 9am. No update calls were made to me through the day, so I walked back to the shop at 6:30 PM and the vehicle was not even looked at yet, and there were no rentals available...so I took my car back and left. I was extremely unhappy. Why do you take appointments when you can't even look at the vehicle? Why did I not receive a single call? Why were there no rentals? This was completely unacceptable. The person that I worked with, Sean Carter, just kept saying "I don't know why we couldn't get to it". So I then said "I can't see why I would ever come back here again" and he didn't even do anything to try to fix the situation. We bought our traverse at that location and I expected good service. Didn't happen. This was a complete waste of time. More
Excellent, pleasant This is my 4th lease with Bob Johnson, my sales person is Ray Mitchell. He is kind, helpful and professional, and has been through the years. If I h This is my 4th lease with Bob Johnson, my sales person is Ray Mitchell. He is kind, helpful and professional, and has been through the years. If I have a question or concern, I can email Ray and he will respond right away. Ray recommended Joe Williams from the NERD team to help me with my new car. I asked for someone who will be understanding because I'm not at all technical. Joe was that person, another kind, helpful man who showed me all that I needed to know. I look forward to working with these two men again with my next lease. More
Car repair U have a nice car Center but your prices are ridiculous and outrageous. May God have mercy on your souls for extorting customers. However i U have a nice car Center but your prices are ridiculous and outrageous. May God have mercy on your souls for extorting customers. However i did enjoy the professionalism of your staff. More
Dan was great Dan is always very attentive and keeps me updated on the status of my car. I will always recommend Bob Johnson Chevrolet of Greece to people Dan is always very attentive and keeps me updated on the status of my car. I will always recommend Bob Johnson Chevrolet of Greece to people More
Bob Johnson Outstanding customer service. Jamalle always helpful, friendly and on-point. Costs always within estimates, and timing within times discussed. Always Outstanding customer service. Jamalle always helpful, friendly and on-point. Costs always within estimates, and timing within times discussed. Always ready to keep you up to date with what they find. Excellent shuttle service. Always confident that my car is fixed and ready for the road. More
Friendly environment Anthony and the rest of the team make it a friendly environment to purchase a car. I was able to make a purchase I was happy with. Thank you. Anthony and the rest of the team make it a friendly environment to purchase a car. I was able to make a purchase I was happy with. Thank you. More
Great service I have been there for oil changes but they also rotate tires and fill reservoirs if needed at that visit. They look to see what the problem could be I have been there for oil changes but they also rotate tires and fill reservoirs if needed at that visit. They look to see what the problem could be but is not fixed until you know about it. The points you get when you pay for service isn’t bad either. More
Best experience ever!! Our Salesman Nate was the nicest, most knowledgable, Alf helpful car salesperson we have ever dealt with. Our hope is to work with him the rest of our Our Salesman Nate was the nicest, most knowledgable, Alf helpful car salesperson we have ever dealt with. Our hope is to work with him the rest of our car buying days. Eric was friendly and extremely helpful in working out the financial details. Tim the Technician was extremely knowledgable on the car system capabilities and explained everything simply so we could understand. He was very patient and friendly. More
Honest. Bought a beautiful new truck. My salesman was knowledgeable, up front, and fair. It was nice that someone took the time to show the tech side of the Bought a beautiful new truck. My salesman was knowledgeable, up front, and fair. It was nice that someone took the time to show the tech side of the vehicle. Will be back. More