Bob Johnson Chevrolet

They say they will keep my car in service for 1 month or more, but they do not give a loaner. more, but they do not give a loaner. More

I ordered a van in to the Avon location from Greece. I met with Steve Johnson who sold me the van. After leaving the dealership I received a call telling me the van was sold to someone else the day befo I met with Steve Johnson who sold me the van. After leaving the dealership I received a call telling me the van was sold to someone else the day before and the he and I both requested the van be transferred to Avon on the same day. Steve is the manager and he did not know the van was sold the day before. I believe they sold the van by mistake the day before because they are are unorganized and no one knew or cared the van was transported to the location for me. Steve Johnson "manager" should have known the status of the vehicle yet he let me look at it,test drive it and ave my mechanic look at it before agreeing on a sales price. More

Visited dealer on April 4, 2023, to try to purchase a 2023 Bolt EUV. Placed order on the same date with Ted Peters. Unfortunately Chevrolet has not yet accepted order or even indicated if it will be poss 2023 Bolt EUV. Placed order on the same date with Ted Peters. Unfortunately Chevrolet has not yet accepted order or even indicated if it will be possible for GM to fulfill this order. More

Been calling service dept. for 3 days no answer. Finally left message and no call back. They had no problem selling me a truck but then horrible customer service. Never go back for 3 days no answer. Finally left message and no call back. They had no problem selling me a truck but then horrible customer service. Never go back again. More

Emily Herman, my sales Rep was very friendly and her no pressure approach was absolutely excellent!!!! pressure approach was absolutely excellent!!!! More

I submitted a request to the dealer and never heard back. I haven’t heard anything good about any of the Bob Johnson dealerships but thought I’d give them the benefit of the doubt. I guess what I heard was c I haven’t heard anything good about any of the Bob Johnson dealerships but thought I’d give them the benefit of the doubt. I guess what I heard was correct!!! More

I responded to an online ad for a used corvette and was told a salesman would e-mail me "very" shortly. End of business day and heard nothing. Checked their website the next afternoon and noticed the veh told a salesman would e-mail me "very" shortly. End of business day and heard nothing. Checked their website the next afternoon and noticed the vehicle was no longer listed. OK, they sold it I get it but one would expect the courtesy of a timely response and inquire as to if I was interested in another vehicle or have them search for one. Someone finally attempted to contact me several days later- too late! -let it go to voice mail. Not sure what their sales staff are doing if they supposedly have little to no inventory to sell. Must be too busy eating donuts. More

They reached out via email, salesman asked if I had questions, I replied over a week ago with specific questions and never got a reply back. questions, I replied over a week ago with specific questions and never got a reply back. More

I bought from out of state. They handled the transaction very efficiently and I would use them again very efficiently and I would use them again More

Our initial experience wasn’t great but wasn’t terrible. We didn’t have an appointment, so having to wait was unpleasant but manageable. We had one very weird experience when a random employee stopped us be We didn’t have an appointment, so having to wait was unpleasant but manageable. We had one very weird experience when a random employee stopped us before we went to see the financial person. He told us to say some kind of inside joke to her that seemed to be disability-mocking (something not very funny about her hearing). I ignored him, but it was definitely strange. The real problem was after we left. We were going to lease, but we had an emergency come up and could no longer afford the car. I called, but I wasn’t able to leave a voicemail directly for our salesperson. So I contacted the main number, gave the salesperson’s name, and left a detailed message saying we would need to wait several months to recover our loss. After that, she kept pestering us by phone. I eventually had to block her number. And then she showed up at our house! Yes, really. While we had company over. She invaded our privacy using information I had to provide for the lease. This is so incredibly inappropriate that I don’t know where to start. That was a violation of our personal space and extremely rude, especially as she should’ve seen the driveway full of cars and realized we were busy. I contacted them to let them know she did this, but I’m wary. What if they speak to her but she chooses to come here again to complain that I contacted her employer? I have had that happen before with another business. I doubt I will ever go there again. We will look elsewhere in the future, and I certainly won’t recommend them. More