Bob Johnson Chevrolet
Rochester, NY
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2,872 Reviews of Bob Johnson Chevrolet
They reached out via email, salesman asked if I had questions, I replied over a week ago with specific questions and never got a reply back. questions, I replied over a week ago with specific questions and never got a reply back. More
Our initial experience wasn’t great but wasn’t terrible. We didn’t have an appointment, so having to wait was unpleasant but manageable. We had one very weird experience when a random employee stopped us be We didn’t have an appointment, so having to wait was unpleasant but manageable. We had one very weird experience when a random employee stopped us before we went to see the financial person. He told us to say some kind of inside joke to her that seemed to be disability-mocking (something not very funny about her hearing). I ignored him, but it was definitely strange. The real problem was after we left. We were going to lease, but we had an emergency come up and could no longer afford the car. I called, but I wasn’t able to leave a voicemail directly for our salesperson. So I contacted the main number, gave the salesperson’s name, and left a detailed message saying we would need to wait several months to recover our loss. After that, she kept pestering us by phone. I eventually had to block her number. And then she showed up at our house! Yes, really. While we had company over. She invaded our privacy using information I had to provide for the lease. This is so incredibly inappropriate that I don’t know where to start. That was a violation of our personal space and extremely rude, especially as she should’ve seen the driveway full of cars and realized we were busy. I contacted them to let them know she did this, but I’m wary. What if they speak to her but she chooses to come here again to complain that I contacted her employer? I have had that happen before with another business. I doubt I will ever go there again. We will look elsewhere in the future, and I certainly won’t recommend them. More
AVOID AVOID AVOID!!!Please add “0” rating! This dealership is so overgrown that the right hand has no clue what the left hand is doing. They jerked me around until my warranty was up! At which ti dealership is so overgrown that the right hand has no clue what the left hand is doing. They jerked me around until my warranty was up! At which time they gleefully told me to go “F” myself. I bought a brand new 2018 Silverado ($47,000) from these clowns. Between the faulty installs of their expensive GM parts, to the bizarre “service” department run arounds, I wouldn’t recommend them to my worse enemy! More
I dropped my car off to be diagnosed and I dealt with Andrew bisig my car was there for about 5 days and I was told that he did a diagnostic on the car and that it needed several things done when my fian Andrew bisig my car was there for about 5 days and I was told that he did a diagnostic on the car and that it needed several things done when my fiance went to pick the car up he was told that they could not give him a printed diagnostic on the car and that they couldn't tell us what was wrong with it when Andrew verbally told me what was wrong with the car they then tried to charge us $350 for a diagnostic that they couldn't prove they did once my fiance got agitated and you know a little loud the manager then came out and told him they can't give us a diagnostic because they have to attach a part number to it and the part for my car doesn't exist anymore cuz it's nowhere in the country they can't find it. Several days later my cousin and I took her car to the same Chevy dealership we're the same things that were wrong with my car was wrong with her car she got with someone other than Andrew I believe his name was Chris when she got her car back she got a printed diagnostic of what was wrong with the car so I asked her the person that she dealt with chevy gives printed Diagnostics? He said absolutely and then handed her her printed diagnostic. So what was Andrew's problem with giving me my printed diagnostic because the same parts that I needed on my car my cousin needed on hers and she has a printed diagnostic. Needless to say this Chevy is not a great Chevy their sales team may have great rating but their service is lacking I would not recommend this place at all to anyone. More
Lonnie at Bob Johnson Chevrolet was quick to answer questions and very accommodating. His professional attention made our purchase a pleasant experience. Now all we need are warm spring days to enjoy o questions and very accommodating. His professional attention made our purchase a pleasant experience. Now all we need are warm spring days to enjoy our 2017 Camaro convertible. More
Corey is what workers across the country should be like. He was honest, knowledgeable, sincere and dedicated. The sales team was less than desirable, they were pushy, threatened to not fill out a review unl He was honest, knowledgeable, sincere and dedicated. The sales team was less than desirable, they were pushy, threatened to not fill out a review unless I was willing to give 5 stars and just wanted me to pick up the car and leave. Nothing about them felt sincere and genuine. More
Third lease through Bob Johnson Cheverlot Chris Callari is the principle reason I leased my third Equinox through BJC. He makes the experience enjoyable instead of an ordeal. He listens to m Chris Callari is the principle reason I leased my third Equinox through BJC. He makes the experience enjoyable instead of an ordeal. He listens to my requirements and then puts together a fair deal that meets them and is easy to understand with no strings or surprises. That's all we as customers are looking for. When we find it we come back, simple as that. Thank you, Chris and BJC. Brian Reed More
I am happy with my trac so far. The service with Cory and Hector was very good. No complaints at this time. See you next time. Hector was very good. No complaints at this time. See you next time. More
Great to work with always happy with everyone . A WONDERFUL EXPERIENCE all was clean bright inside and outside. Will be coming back next year for the wife WONDERFUL EXPERIENCE all was clean bright inside and outside. Will be coming back next year for the wife More