Bob Johnson Chevrolet
Rochester, NY
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2,872 Reviews of Bob Johnson Chevrolet
Awesome! Steve was fantastic and I love my car! I couldn’t have asked for a better car shopping experience. Everything was so easy from looking to purchasing. Steve was fantastic and I love my car! I couldn’t have asked for a better car shopping experience. Everything was so easy from looking to purchasing. More
Disappointed Don't get me wrong...... overall I am very satisfied with my dealership. I was a little disappointed on my last visit for an oil change and tire rot Don't get me wrong...... overall I am very satisfied with my dealership. I was a little disappointed on my last visit for an oil change and tire rotation that (for the 2nd consecutive time) the oil reminder indicator on the dash wasn't reset and there was no reminder sticker on the windshield. The last time I assumed it was reset and a short time after was getting reminders from OnStar that my vehicle needed service. I reset the indicator myself. I called the dealership and asked if a blank reminder sticker for my windshield could be mailed to me and was told it wasn't, that I should stop back and get one. This seemed rather strange to me. Just stick one in an envelope and mail it to me! How ridiculous! I also received a text while I waited from my service advisor that I should text if I needed anything. I later on texted about the aforementioned items and never received a reply. All in all, this wasn't what I was accustomed to from this dealership! More
Completely elated with customer service We loved frank he was so full of positivity and personality and Alexandra was so great at explaining things. They were both super relatable and patie We loved frank he was so full of positivity and personality and Alexandra was so great at explaining things. They were both super relatable and patient More
Problems breaking Was experiencing problems when breaking. Had to push break pedal to the floor to slow the Equinox down. After three days of hearing nothing, I called Was experiencing problems when breaking. Had to push break pedal to the floor to slow the Equinox down. After three days of hearing nothing, I called the service rep. The rep stated that he had test driven the vehicle but he could not get the breaking issue to repeat. Called back in another three days only to be told the vehicle would be ready later that day. My frustration is the poor communication from the service rep. More
Great, fast, courteous service All employees were willing to help me.... attentive towards my wants!! Was quick in and out service and offered me donuts and coffee hahah winning!!! All employees were willing to help me.... attentive towards my wants!! Was quick in and out service and offered me donuts and coffee hahah winning!!!! More
Great Service, done on time Great service, friendly people. Work was done on time. They answered all my questions and explained everything g that was done. Would definitely recom Great service, friendly people. Work was done on time. They answered all my questions and explained everything g that was done. Would definitely recommend. Thanks. More
As always l was treated with respect an taken in before my w I was brought in before my appointment an very little wait. They stopped out to review with me what was needed in a friendly manor. I was brought in before my appointment an very little wait. They stopped out to review with me what was needed in a friendly manor. More
Good sales and service. BobJohnson has been great for me and for my family we leased about 12 cars in ten years. G M should consider VietNam Vets. Along with other Vets. BobJohnson has been great for me and for my family we leased about 12 cars in ten years. G M should consider VietNam Vets. Along with other Vets. More
Great experience Whenever I come in, everyone is always so helpful and great to work with. They always make me feel comfortable and valued. They’re awesome! Whenever I come in, everyone is always so helpful and great to work with. They always make me feel comfortable and valued. They’re awesome! More
Great customer service! Every person at the dealership helped make leasing my Tahoe easy! Everybody was overly accommodating which made my decision to lease and easy one. I Every person at the dealership helped make leasing my Tahoe easy! Everybody was overly accommodating which made my decision to lease and easy one. I will definitely be a return customer! More