Bob Johnson Chevrolet
Rochester, NY
Filter Reviews by Keyword
By Type
2,872 Reviews of Bob Johnson Chevrolet
Lease of Cadillac XT5 Cory worked with me on my new Cadillac. He was very knowledgeable and easy to work with. He answered all my questions and gave me his contact card if Cory worked with me on my new Cadillac. He was very knowledgeable and easy to work with. He answered all my questions and gave me his contact card if I had. Any follow up questions More
Buy elsewhere. Especially used We bought a $12,000+ used car from the Chrysler/Buick lot. Paid cash....could’ve went anywhere! But we went to a dealer for peace of mind. Haha Haha! We bought a $12,000+ used car from the Chrysler/Buick lot. Paid cash....could’ve went anywhere! But we went to a dealer for peace of mind. Haha Haha! Assured it was checked out and in great condition. In reality, We have had nothing but problems with the car since the day we brought it home. Day 1 the windshield washer hose was rotted out (which they fixed). A week later, a heat shield was loose and rattling (which they also fixed). A few weeks ago, the passenger window motor died. There is a weird clicking sound when I turn on the left turn signal and it resets itself. Every time I turn the wheel, you can hear it resetting itself. I saved the best part for last...the brakes and rotors were shot! Just paid $400 to have the front ones replaced. The back ones still need to be replaced, I’m sure there’s another $400! All within 3 months. No reply to numerous emails/contact us. I know for a fact nobody checked out the car before selling it. How do I know? Because the wheels have custom lug locks on it and there is no key! My mechanic had to break them off! They didn’t even bother to pull the tires to make sure my family and I were safe driving down the road! Just slap some armor-all on it, a $12,000 price tag, and send it out the door! I’ve emailed them recently a couple of times, either I’m being ignored, they are sick of me, or they are waiting for the lemon law time/mileage to expire. I wouldnt recommend this dealer if they were the last dealer in Monroe county! More
Awesome Dealership! We have purchased and leased several vehicles from Bob Johnson. Their customer service is top notch! Everyone is friendly and a pleasure to deal with. We have purchased and leased several vehicles from Bob Johnson. Their customer service is top notch! Everyone is friendly and a pleasure to deal with. More
it was good i didn't get my title yet or registration and don't knpw when ther coming ,never given an estimated time on this, would also l,ike coupons mailed for i didn't get my title yet or registration and don't knpw when ther coming ,never given an estimated time on this, would also l,ike coupons mailed for services thanks More
Amazing So professional and top notch customer service. Highly recommend. Steve was able to help us right away and made it so easy to purchase a car. Truly a So professional and top notch customer service. Highly recommend. Steve was able to help us right away and made it so easy to purchase a car. Truly a pleasure to work with. More
Awesome customer service experience Stepped through every phase of the delivery process and all staff members were very knowledgeable and clearly driven toward a great customer service e Stepped through every phase of the delivery process and all staff members were very knowledgeable and clearly driven toward a great customer service experience. I had many questions on my new Tahoe, all were answered. Everyone was meticulously invested in making sure they reviewed how everything in my truck operated and that I clearly u sets tops it all. They took plenty of time and I did not feel rushed at all. I got a great deal and give high marks to everyone I worked with. Thank you! More
No Hassles / Great Experience Easy scheduling for maintenance, good communication on loaner vehicle and easy pick up. The service staff kept me posted on parts delivery timing and Easy scheduling for maintenance, good communication on loaner vehicle and easy pick up. The service staff kept me posted on parts delivery timing and the completion of my repair. Great experience! More
Tried to charge me for services not needed The service rep said it would cost $2200 to fix my van and it wouldn’t pass inspection if it didn’t get done. I went elsewhere it passed inspection no The service rep said it would cost $2200 to fix my van and it wouldn’t pass inspection if it didn’t get done. I went elsewhere it passed inspection no problem with no work needed. Went back later and had the ball joints fixed and it only cost $400. Nothing close to the $2200 the dealership wanted to charge me. Wont be back not even to buy a vehicle. More
Complete buying experience From the time I walked in the showroom all the way through until delivery of the vehicle. It was a great experience. Steve and Tim made the process go From the time I walked in the showroom all the way through until delivery of the vehicle. It was a great experience. Steve and Tim made the process go very smooth. More
Great experience. I was not pressured into buying more than I went for. Brian Antinore was very professional and helped me get exactly what I needed with a price I cou I was not pressured into buying more than I went for. Brian Antinore was very professional and helped me get exactly what I needed with a price I could afford. Corey Sherwood was also very helpful with his tutorial. Answered all my questions I had. Will recommend Bob Johnson to friends and family, and tell them to ask for Brian Antinore and Corey. More