Bob Johnson Buick GMC

Stay away from this place! Very dishonest and unprofessional This dealer leased me a brand new car with an admitted defect that can't be fixed. 1 of 3 known vehicles with this particular issue to be exact. Whi This dealer leased me a brand new car with an admitted defect that can't be fixed. 1 of 3 known vehicles with this particular issue to be exact. While attempting to fix the cars numerous issues along with the manufactures defect they completely trashed the interior of my vehicle. I have numerous trim pieces that are falling off, rattles all over the place were they ripped interior panels off, dash board warping, scratches and dents on body panels/interior surfaces and even a hole from a screwdriver on my passenger side curtain airbag. So on top of a brand new 2019 terrain with less than 5k miles on it that has a flaw that can't be fixed the dealer made the vehicle look like a car that has 200k miles on it. Talking to the service manager John about these issues. He offered nothing more than coming back again to a long drawn out process with no guarantee to fix the problems or a resolution to this situation and just continued to yell at us over the phone.. The owner of this business is useless also he never once reached out to us and when he did he just gave a very dishonest and far fetched excuse and that was the last we ever heard from him. So as of know I'm stuck with a car less than 5 months old with under 5k miles with an admitted defect, ruined interior and this place won't do anything to help. I won't recommend this dealer to anyone. More

Dishonest and Lazy I emailed in to see a specific vehicle, I was told it was there and that the sales man would have the vehicle pulled up and ready for a test drive. W I emailed in to see a specific vehicle, I was told it was there and that the sales man would have the vehicle pulled up and ready for a test drive. When I arrived not only wasn't there a sales man waiting for me, but the Sales Manager walking the floor asking if anyone was free, but the vehicle I wanted to see was still in transit. Complete waste of my time. When the vehicle finally came in, I gave them another shot for my business and went for a test drive. While I was gone they were going to work up some numbers, since I was in a hurry. When I returned, check book in hand, they hadn't worked up any numbers and instead still had to meet with the sales manager. They decided to appraise my trade-in as a fair conditioned vehicle, which it isn't, so that they could use a GM rebate of $2000. The problem with this is my vehicle was worth more than the fair appraisal and the GM rebate had they given it an accurate appraisal of good. When I mentioned how unhappy I was with their service, the Sales manger said that's too bad, it's a popular truck and we will sell it to some one else. More

It was a pleasure working with Vincent Epping From the beginning, Vincent listened to what I was looking for and made sure I picked the right car. I love my 2019 Terrain Black Edition. Best experi From the beginning, Vincent listened to what I was looking for and made sure I picked the right car. I love my 2019 Terrain Black Edition. Best experience I've had purchasing a car. More

Excellent experience Andy and Jake are amazing! Hands down the best experience I have ever had purchasing a new car! Well worth the 100 mile trip! Friendly and knowledgeab Andy and Jake are amazing! Hands down the best experience I have ever had purchasing a new car! Well worth the 100 mile trip! Friendly and knowledgeable... I would recommend them to everyone! More

Great job I was in and out very fast and oil changed did not take that long. I will be coming back thank you megan. I was in and out very fast and oil changed did not take that long. I will be coming back thank you megan. More

White Glove treatment and Attention! Every option I was looking for in a car, Andy Guarino never quit until he found me the vehicle that met all my needs. I felt like I was the only custo Every option I was looking for in a car, Andy Guarino never quit until he found me the vehicle that met all my needs. I felt like I was the only customer he had and the amount of time and attention went beyond my expectations. More

Exceptional My experience was wonderful from start to finish. My salesman Andy was very helpful and knowledgeable. He made my experience a complete delight. I wol My experience was wonderful from start to finish. My salesman Andy was very helpful and knowledgeable. He made my experience a complete delight. I wold recommend him to friends and family. More

Poorest service l have received in over 15 years Service department does not know what they are doing. I was charged for service work that was not done and the car is under a bumper to bumper warrant Service department does not know what they are doing. I was charged for service work that was not done and the car is under a bumper to bumper warranty. They can't find the problem, so l had to not only pay and will not refund the money until they can find the cause. This makes no sense to me. Its not my problem thst their mechanics can't do their job. I obviously have a leak in my a/c. It wouldnt even turn on. They told me they put dye and freon in it and l had to pay $210. They bring the car around, its still wont turn on and is blowing hot air. I go back in and ask how did they test it if they didnt put the dye and freon in. I said no they did not. When he realized they didnt do it, they said it was an oversite when l asked what they did do for the $210? I also questioned how they were able to check for the leak if the dye wasn't in it. Now l have to drive a car with a leaking a/c unit, hope it holds until l take it back for a recheck tying up my time and the vehicle for who knows how long and how many trips back to the dealer. Not what l paid $57,000 for. I have very serious doubts about buying another GM product if their own people can't do service and repairs. More

Customer survey Well I didnt have an appointment , I walked in in the middle of the day. He said the guys went to lunch will be back in 25 min and in 1 he I was walk Well I didnt have an appointment , I walked in in the middle of the day. He said the guys went to lunch will be back in 25 min and in 1 he I was walking out satisfied . Oil change , inspection and tire rotation . I only knew I needed the oil change thank God he noticed the other things I needed . Thx guys . More

Great company, great customer service, and great deal Thanks to Andy Guarino, Rich Held, and Frank Cassara for making the purchase of our 2019 Buick Envision so easy and stress free. We will certainly rec Thanks to Andy Guarino, Rich Held, and Frank Cassara for making the purchase of our 2019 Buick Envision so easy and stress free. We will certainly recommend Bob Johnson Buick GMC to anyone thinking about buying or leasing a GMC or Buick. More