Bob Johnson Buick GMC
Rochester, NY
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282 Reviews of Bob Johnson Buick GMC
2019 Terrain Normally buying a car can be a dreadful experience. Our experience was stress free and easy. Our Salesman was beyond helpful to us. Definitely very p Normally buying a car can be a dreadful experience. Our experience was stress free and easy. Our Salesman was beyond helpful to us. Definitely very pleased. More
Excellent customer service Everyone there is extremely professional and friendly. The accommodations in the waiting room were very nice. Customer loyalty is built on feeling imp Everyone there is extremely professional and friendly. The accommodations in the waiting room were very nice. Customer loyalty is built on feeling important to those who you give your business to, and the first thing both Matt and Jolene asked about upon my arrival is how my Mother (a long standing customer of theirs) is doing. Everyone was truly wonderful. More
Quick check in for service and check out. I got a call from the dealership to bring my truck in for a recall issue. Pull up to service they greet you and check lights and under the hood . Truc I got a call from the dealership to bring my truck in for a recall issue. Pull up to service they greet you and check lights and under the hood . Truck was moved to be worked on and i sat down to have a free cup of coffee. Before coffee was gone they personally came and got me to check out. I really enjoyed the experience. I felt like i was someone special not just a number. Keep up the good work Bob Johnson. 😃 More
Very friendly staff! Very friendly staff and excellent service . I have been with this Buick dealership for years and highly recommend them! Waiting area is always clean a Very friendly staff and excellent service . I have been with this Buick dealership for years and highly recommend them! Waiting area is always clean and fully stocked to make waiting comfortable. Thank you!! More
Joe worked very hard to get the best deal for me! Joe was very helpful in accommodating my needs and worked hard to get a great deal. I would and have recommend him to other I know looking for a vehic Joe was very helpful in accommodating my needs and worked hard to get a great deal. I would and have recommend him to other I know looking for a vehicle! More
Checked out my car without appointment. My car started to act up while I was out paying my taxes. I started the car and put in reverse and it shut down. I tried it again and it did the sam My car started to act up while I was out paying my taxes. I started the car and put in reverse and it shut down. I tried it again and it did the same thing on the third try It finally started and I left the parking space. I noticed I had about 1/4 tank of gas and thought that may have been the problem that it wasn't getting enough gas. I stopped and filled up and left the gas station when I tried to pull out into traffic my car died again...once I got it going again the engine light was on and did not go off. I drove directly to the dealership and they were so kind to take it into the shop and find out what was wrong. They said it was a bad sensor for the emission control and that I was covered under my warrantee. More
Truck fixed Fixed my Satellite radio. Took time to get the parts though. But once came in truck was fixed in a couple hours. The shuttle drivers were both very ni Fixed my Satellite radio. Took time to get the parts though. But once came in truck was fixed in a couple hours. The shuttle drivers were both very nice. More
Awesome Dealership Everyone was very friendly and knowledgeable. My salesperson Vincent made it a very smooth and efficient process. I would definitely recommend doing Everyone was very friendly and knowledgeable. My salesperson Vincent made it a very smooth and efficient process. I would definitely recommend doing business with this dealership. More
My new Buick Envision Dan was very helpful in helping my wife and I in teaching us the new technology in our new vehicles that we weren't use to. Also helped us with our di Dan was very helpful in helping my wife and I in teaching us the new technology in our new vehicles that we weren't use to. Also helped us with our discounts we read about. More
Routine Service. The service advisors and mechanical technicians are great. I have never had to return twice for the same issue. The service area employees go above an The service advisors and mechanical technicians are great. I have never had to return twice for the same issue. The service area employees go above and beyond to know their customer and the vehicle. More