Bob Johnson Buick GMC
Rochester, NY
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282 Reviews of Bob Johnson Buick GMC
great Service was great. Atmosphere was nice. Coffee was a little strong and pastries were missing. Seriously I believe my first three words were enough to Service was great. Atmosphere was nice. Coffee was a little strong and pastries were missing. Seriously I believe my first three words were enough to satisfy your goal. More
Scheduled Service Scheduled oil change, tire rotation and inspection in one hour! A professional staff serviced my car while I waited in their lounge using their wifi. Scheduled oil change, tire rotation and inspection in one hour! A professional staff serviced my car while I waited in their lounge using their wifi. I couldn’t ask for more. More
New vehicle Our salesman Grant Jardine and the whole Bob Johnson community made the whole vehicle buying experience amazing, fast and easy. Definitely will be b Our salesman Grant Jardine and the whole Bob Johnson community made the whole vehicle buying experience amazing, fast and easy. Definitely will be back when it’s time to trade our Malibu in. Excited to be apart of the Bob Johnson family. More
Excellent Customer Service and Sales But b Johnson was the last place we went to for a lease and after the experience we had, I won’t go anywhere else again. The salesman Vince was great But b Johnson was the last place we went to for a lease and after the experience we had, I won’t go anywhere else again. The salesman Vince was great to deal with. He was easy to talk to and just made a deal happen that everyone was happy with. The day I picked my truck up was so easy and Vince had everything all prepared, even had my truck inside for me to keep it clean. This group clearly knows how to treat customers and move cars. More
Leasing a Acadia Dan Lennox was fantastic to deal with. Made the experience easy and enjoyable. Upfront and honest with me about everything. I stopped in to ask about Dan Lennox was fantastic to deal with. Made the experience easy and enjoyable. Upfront and honest with me about everything. I stopped in to ask about the Acadia and he gave me some numbers to start with. Then I went to some other dealerships and the pricing was a lot higher. I came back to Dan and within 30 min we had a deal in place. Very little pressure to hurry up and get a deal done. He understood I wanted to look at some other things before making a decision. If you are in the market for a new/used/lease vehicle then he is your first and last call! More
Trusted & Recommended. I had come in for an oil change, not knowing my car had other issues. They managed to fit me in, take care of all my problems, and have me on my way I had come in for an oil change, not knowing my car had other issues. They managed to fit me in, take care of all my problems, and have me on my way in the same day. The service department is always accommodating and friendly, but to fit me in last minute with no hassle (at the end of the year -no less) went above and beyond. These guys are always professional and make sure the customer drives off the lot happy. More
Service was fast and friendly. After my Encore was serviced, I met with Dan Lennox to talk about leasing a 2019 Encore as my present lease would expire in April 2019. Frank Cassara After my Encore was serviced, I met with Dan Lennox to talk about leasing a 2019 Encore as my present lease would expire in April 2019. Frank Cassara worked out an offer to opt out of my lease early which was satisfactory to me. Received outstanding respect and consideration. More
replaced both rear wheel bearings Great review was given for the quick analysis of problem and added inspection finding not only rear wheel bearings needed replacing but also that lowe Great review was given for the quick analysis of problem and added inspection finding not only rear wheel bearings needed replacing but also that lower transmission cooler line was leaking and needed replacing too More
Excellent Customer Service Dan Lennox is knowledgeable and does not have that annoying “Salesman” mentality. Usually I’ll walk out if I feel as though the salesperson will say a Dan Lennox is knowledgeable and does not have that annoying “Salesman” mentality. Usually I’ll walk out if I feel as though the salesperson will say anything to get the sale. Dan took the time to figure out what I wanted and worked with surrounding dealerships to get exactly what I wanted, I didn’t need to make any concessions. He was in constant communication and I never at any point felt left in the dark, he was upfront and honest and very approachable and he was just a pleasure to work with. Highly recommended. More
Awesome dealership Very straight forward and easy process. Working with Vince Epping was awesome. No games just a vey nice experience. Service department very friendly a Very straight forward and easy process. Working with Vince Epping was awesome. No games just a vey nice experience. Service department very friendly and did everything expected More