Bob Johnson Buick GMC

Still waiting. When we purchased the vehicle we were told that any work that would be done at the dealership we would be given a courtesy vehicle to take with us, w When we purchased the vehicle we were told that any work that would be done at the dealership we would be given a courtesy vehicle to take with us, which was a big motivation in going with your company. Since that time trying to get a courtesy vehicle has been problematic almost every single time. Each time I make an appointment, they search for a reason not to provide us with the courtesy vehicle. The service department will look for every reason not to accommodate this agreement. In the past they have made me go back in my file to tell them who the salesman was, I have showed up for a scheduled service and they have told me one isn’t available, they have made me wait up to 2 weeks for an oil change due to not having a courtesy vehicle available, but the best was this last visit. Now keep in mind I was told once the dealership what purchased by bob Johnson this would no longer be an issue because Bob Johnson had several vehicles available. I called to schedule an appointment with a courtesy Vehicle. I scheduled the appointment then was transferred to the gmc location at which time I was told she couldn’t guarantee a car would be available I explained I would reschedule she stated it is the same everyday but anticipated they would have one. I explained I need to have one available for me at which point she instructed me to call at 7 AM to make sure one would be there for my 730 appointment. As I’m sure you are aware fortunately I was not that your service department does not even open until 7:30 AM so her directive to begin calling at seven was deceitful. I get there only to be told there was one not available, they eventually told me they had a full size pick up truck for me. I explained that would not work as I had to take my 80 year old father on a medical appointment. The service center worker stated he would call me when one came in .... I’m still waiting. More

Great experience! I had a great experience from beginning to end! Dan was great and so easy to work with! I would recommend them to my family and friends any day! I had a great experience from beginning to end! Dan was great and so easy to work with! I would recommend them to my family and friends any day! More

Great experience As a customer who lives an hour and a half away and wasn't afraid to drive for a good deal, I have heard many good things about Bob Johnson car dealer As a customer who lives an hour and a half away and wasn't afraid to drive for a good deal, I have heard many good things about Bob Johnson car dealerships. I shopped everywhere across New York state and by far they had the beat deals. Therefore I contacted their sales department and after an hour, the salesman had a great offer for me. I gladly excepted the offer and later drove with my entire family an hour and a half to purchase my new GMC truck. Once we arrived, we were greeted by almost every sales person in the store. After meeting my salesman for the first time, I started competing my paperwork. There was a significant misunderstanding in the paperwork and I almost left the store without purchasing my new truck. After speaking with the owners son Zac, he made everything correct and did the right thing to keep my business. If it wasn't for him, I would have not purchased the new vehicle. He went above and beyond and after a few minutes of fixing the paperwork, my family and I left in our new GMC Sierra with an amazing deal!! Since purchasing my new vehicle, i have recommended Bob Johnson GMC to all of my family and friends and will definitely be purchasing my next vehicle from them. More

Awesome Experience Grant was fantastic to deal with - super helpful, very patient, and completely answered our questions. Frank in finance was a tremendous help! We hi Grant was fantastic to deal with - super helpful, very patient, and completely answered our questions. Frank in finance was a tremendous help! We highly recommend taking a trip to see Grant at Bob Johnson GMC...super happy that we did! More

Great Experience!! This is the 5th vehicle my family has purchased through Vincent Epping. Vincent was a pleasure to deal with, very friendly, and knowledgeable about t This is the 5th vehicle my family has purchased through Vincent Epping. Vincent was a pleasure to deal with, very friendly, and knowledgeable about the vehicle and offers. Doug was very friendly and helpful with the financing. Highly recommend! More

Good experience Bill Norris did a good job selling us the truck - no pressure. I showed up at random, and he explained the features and worked up an offer right the Bill Norris did a good job selling us the truck - no pressure. I showed up at random, and he explained the features and worked up an offer right there. We love the truck! More

They were smart to hold on to the Doan employees!! Was a long patron of Doan and am happy to be continuing my relationship with Scott and Matt in the Service Department - they have overseen the care o Was a long patron of Doan and am happy to be continuing my relationship with Scott and Matt in the Service Department - they have overseen the care of my 2006. 163,000 miles Terraza and am sure they will continue. More

Awesome! Dan did an amazing job! Very knowledgeable, and courteous, he also took his time explaining all the details of the vehicle which was very helpful. H Dan did an amazing job! Very knowledgeable, and courteous, he also took his time explaining all the details of the vehicle which was very helpful. He came in on his day off and completed all the necessary paperwork so that the transaction went smoothly. I can't thank him enough, Dan has a customer for life and I will recommend him to everyone. Thank you!!!!! And I love my new Buick!!!! More

Terrain Lease Sam brought me down from Bob Johnson Chevy. He and Pat helped me out. Great service. I will be back when my lease is up. Sam brought me down from Bob Johnson Chevy. He and Pat helped me out. Great service. I will be back when my lease is up. More

AWESOME EXPERIENCE Our recent experience in the leasing of our new GMC Sierra was stress free with no pressure. Almost too easy. Which we loved. Our salesperson, Dan Len Our recent experience in the leasing of our new GMC Sierra was stress free with no pressure. Almost too easy. Which we loved. Our salesperson, Dan Lennox, was fantastic from the moment we got there to the day we picked up our vehicle. We are very satisfied with Bob Johnson GMC and their staff! More