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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

4.7
1,513 Reviews
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,513 reviews

July 22, 2026

Derrick provided excellent customer service. He was friendly, knowledgeable, and never made me feel pressured. He made the experience enjoyable, and I would definitely recommend working with him More

by shannon2139
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick
Jul 25, 2026 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Leading the board this month Derrick is on fire not only with quantity of sales but clearly also, taking care of customers. Thank you Shannon, these are the comments that keep these team leaders motivated. Thank you for the business and we appreciate your review! -Justin Harmon (General Manager)

July 20, 2026

This place only cares about the customer until they make a sale. I have called trying to reach Derrick multiple times with concerns and he never returns my calls. Now because of the poor customer service th More

by e42mazing
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Katy Ryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2026 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Happy to jump in and try to resolve the issue and sorry for any miscommunication on our side. I can be reached at 614-880-2824 or justin@caldwellchrysler.com. -Justin Harmon (General Manager)

July 19, 2026

We had a wonderful experience with this dealership. Everyone was kind and easy to work with. Demetrius was so knowledgeable, patient, and helpful. I would highly recommend this dealership. More

by sarastarcher
Recommend Dealer
Yes
Employees Worked With
Demetrius Jones
Jul 21, 2026 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Sara! Patience is super important when customers are making such a big purchase. Thank you for helping us recognize the importance. Thank you Sara for the business and hope your Summer is going well! -Justin Harmon (General Manager)

July 15, 2026

JOE IS AMAZING! Super friendly, empathetic and a great negotiation on one small issue. I plan on using Joe for my next commercial vehicle for my business! More

by Thecalmhome.co
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katy Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JIM Brown and Joe Maslar
Jul 18, 2026 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Joe is a great dude. He is one of the favorites from his managers because he listens, does not cut corners and follows requests. Nice to hear customers feel the same. Always nice to hear the support from our finance team (JB) made the deal a pleasure as well. Thank you for the business and hot you are having a great Summer! -Justin Harmon (General Manager)

July 14, 2026

Tim Diddle did an awesome job, when we arrived he had the car ready and out front for us. Made the test drive easy and the financial process was great. We Traded in our pilot and definitely fair on trade in More

by kzugg171
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Diddle
Jul 18, 2026 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

The Diddler is on fire this month and whether the financials look good or not, we are selling a good volume of cars and customers are happy with staff. The money all comes if we can get these 2 things right. Thank you for taking the time and considering Bob Caldwell for your vehicle needs. -Justin Harmon (General Manager)

July 14, 2026

Tim Diddle was great to work with he helped me with everything and got me a great deal i highly recommend I will be back thank you so much Tim More

by Rshoults79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katy Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim diddle
Jul 18, 2026 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Always nice to hear from satisfied customers. Summer is the most fun time in the business and hope that was evident during your visit. Thank you for the opportunity to earn your business and taking the time to endorse the transaction. -Justin Harmon (General Manager)

July 13, 2026

Derrick Philson helped me buy my second van. Our situation is not the usual which he admitted when I described what we wanted. I didn’t get the van I came into look at but got an even better one More

by Rachel.trubisky
Recommend Dealer
Yes
Employees Worked With
Josh
Jul 13, 2026 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Rachel for highlighting not only the sales efforts, but also managers inclusion on the deal. Most customers aren't too keen with the managers behind the screens but all of the folks here have the same common goal- sell cars and keep customers happy. Thank you for you business and taking the time compliment the staff. -Justin Harmon (General Manager)

July 12, 2026

Timothy Diddle was a very nice and knowledgeable dealer personnel. He kept an eye on us often and let us sit and discuss this very big thing of buying a new truck. He worked with the finance team to get a More

by amlandjp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timmothy Diddle
Jul 13, 2026 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for your comments. It is true that often times sales people are agents for the customer and will try to work management for extra on the trade or taking a couple hundred off the vehicle of interest. They enjoy making deals and sometimes they have exhausted options with the customer. Very insightful and thank you for wording this as you did......for the Diddler! Have a great Summer and enjoy your new ride! -Justin Harmon (General Manager)

July 09, 2026

I had a great experience with this car purchase. Everyone was very helpful and made it seamless! More

by cpmccluskey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Salmons
Jul 13, 2026 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate the feedback. The sales team is on track to have the best month since March of last year. Fun to watch the motivation and thankful to see the quality is not lacking. Thank you for the business and taking the time to review! -Justin Harmon (General Manager)

July 02, 2026

Really great about our lease turn-in and buying a used vehicle off the lot! More

by tbernard1997
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino
Jul 04, 2026 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Nice to hear that everything went smooth. We apologize if the transaction took a little longer than you would have liked but appreciate the business and feedback. Have a great 4th! -Justin Harmon (General Manager)

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