Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bob-Boyd Chrysler Jeep Dodge
Lancaster, OH
49 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
49 Reviews of Bob-Boyd Chrysler Jeep Dodge
September 05, 2019
Absolutely Amazing They went over and beyond helping us! We are younger adults and since We made a mistake they were willing to make it known and fix it for us. Were upf They went over and beyond helping us! We are younger adults and since We made a mistake they were willing to make it known and fix it for us. Were upfront with us about what we could do and couldn’t do. They weren’t in it just for the money. We were in and out. Highly recommend them ! Especially Harold. More
by Brittany Anderson
Employees Worked With
Harold
August 03, 2019
2019 JLU Rubicon Great dealer. Fair deal and fast service. Craig and Ryan were great. was great. I was very pleased with my order, purchase and finance options. Great dealer. Fair deal and fast service. Craig and Ryan were great. was great. I was very pleased with my order, purchase and finance options. More
by arolpaz
Employees Worked With
Ryan was great , Ryan Frasure
August 02, 2019
Craig B. was very nice and professional Jeep was having some really good deals on their wranglers so we decided to stop in. Craig assisted us and was very nice. He wasn’t pushy with us at al Jeep was having some really good deals on their wranglers so we decided to stop in. Craig assisted us and was very nice. He wasn’t pushy with us at all. He let us make our own decisions with no pressure. That is one thing I can’t stand is a pushy sales person! I would highly recommend More
by Tmatheny2016
Employees Worked With
Craig Berstler
October 26, 2018
No urgency to fix my truck because it was warranty My Ram Promaster City van broke down on the way home from work on a Thursday, I had it towed to Bob-Boyd dealership. They called me on Friday morning My Ram Promaster City van broke down on the way home from work on a Thursday, I had it towed to Bob-Boyd dealership. They called me on Friday morning and told me they would try to get to it next week. It only has 24,000 miles and is still under warranty. I called back on Tuesday and they told me they were busy and would try to look at it Friday maybe. I explained to them it was my work van and that’s how I made my living they were rude and said that’s the best they could do. My wife called and they were short with her and also rude ( the service manager). I finally called Chrysler customer care and explained everything. They were apologetic and said they would call them and call me back. The service manager told them I didn’t have an appointment and just dropped the van off so they couldn’t get to it. I got a call from Bob- Boyd 1 hour later and they said my van was fixed, they replaced the radiator fan Moter and the fuse and it was ready for pick up. It’s a shame they couldn’t give me good customer service until I called Chrysler. I also used them for 2 recalls on my van and it was 3 months to get it in for repairs!!! (A safety fire hazard recall). I will never use them again or recommend them. The service manager is in the wrong job. Very bad customer service skills no apology no care nothing. More
by Neffster
Employees Worked With
Mike, Customer Service
October 01, 2018
service Special thanks to Glenn Ratliff sales associate, for helping me!!! And thanks to Linda Griffith for letting me look at mopar accessories book while Special thanks to Glenn Ratliff sales associate, for helping me!!! And thanks to Linda Griffith for letting me look at mopar accessories book while I waited on service! Service was good to. Ron Anderson More
by Jessica90
Employees Worked With
Glenn Ratliff thanks, Customer Service
September 28, 2018
Happy I am happy with the jeep that i bought, i love the look,,i was happy with the helpfulness of the salesperson,,they were respectful I am happy with the jeep that i bought, i love the look,,i was happy with the helpfulness of the salesperson,,they were respectful More
by Jeepowner
Employees Worked With
Customer Service
February 19, 2017
Great Car Buying Experience at Bob-Boyd I was in search for a particular vehicle which Bob-Boyd had. Not only was the price great but our sales person (Gage) went above and beyond our expec I was in search for a particular vehicle which Bob-Boyd had. Not only was the price great but our sales person (Gage) went above and beyond our expectations for a great car buying experience. There were a few other things we needed and Gage quickly introduced us to other team members to assist us in the purchasing of our 2004 Ford Ranger. Thanks Gage and Thanks Bob-Boyd! More
by honest316
Employees Worked With
Gage W.
December 30, 2016
Best Dodge Dealership in the area By Far! The Bob Boyd sales staff is very knowledgeable and if they dont have the vehicle you want they will do whatever is possible to get the one you want. N The Bob Boyd sales staff is very knowledgeable and if they dont have the vehicle you want they will do whatever is possible to get the one you want. No high pressure sales tactics but they are very helpful. The service department treats you as if they know you personally every visit. Also Free WIFI!!! More
by RamLife
Employees Worked With
Ryan
May 22, 2016
Guess they didn't want to sell a car We were in the market for a Jeep Grand Cherokee. They only had 5 on the lot with three of them being 2015 and not the 2016. Did not seem interested in We were in the market for a Jeep Grand Cherokee. They only had 5 on the lot with three of them being 2015 and not the 2016. Did not seem interested in trying to find the grand cherokee we were looking for. Left them our number if they came across one. Never received a call. Taylor's, Herrenstein, and Crown Chrysler all said give us one or two days and we will get what you want. Hated not staying local but ended up purchasing a grand cherokee at Crown Chrysler More
by David B
Employees Worked With
Cot sure of name
