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Bob-Boyd Chrysler Jeep Dodge
Lancaster, OH
46 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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46 Reviews of Bob-Boyd Chrysler Jeep Dodge
October 26, 2018
No urgency to fix my truck because it was warranty My Ram Promaster City van broke down on the way home from work on a Thursday, I had it towed to Bob-Boyd dealership. They called me on Friday morning My Ram Promaster City van broke down on the way home from work on a Thursday, I had it towed to Bob-Boyd dealership. They called me on Friday morning and told me they would try to get to it next week. It only has 24,000 miles and is still under warranty. I called back on Tuesday and they told me they were busy and would try to look at it Friday maybe. I explained to them it was my work van and that’s how I made my living they were rude and said that’s the best they could do. My wife called and they were short with her and also rude ( the service manager). I finally called Chrysler customer care and explained everything. They were apologetic and said they would call them and call me back. The service manager told them I didn’t have an appointment and just dropped the van off so they couldn’t get to it. I got a call from Bob- Boyd 1 hour later and they said my van was fixed, they replaced the radiator fan Moter and the fuse and it was ready for pick up. It’s a shame they couldn’t give me good customer service until I called Chrysler. I also used them for 2 recalls on my van and it was 3 months to get it in for repairs!!! (A safety fire hazard recall). I will never use them again or recommend them. The service manager is in the wrong job. Very bad customer service skills no apology no care nothing. More
by Neffster
Employees Worked With
Mike, Customer Service
October 01, 2018
service Special thanks to Glenn Ratliff sales associate, for helping me!!! And thanks to Linda Griffith for letting me look at mopar accessories book while Special thanks to Glenn Ratliff sales associate, for helping me!!! And thanks to Linda Griffith for letting me look at mopar accessories book while I waited on service! Service was good to. Ron Anderson More
by Jessica90
Employees Worked With
Glenn Ratliff thanks, Customer Service
September 28, 2018
Happy I am happy with the jeep that i bought, i love the look,,i was happy with the helpfulness of the salesperson,,they were respectful I am happy with the jeep that i bought, i love the look,,i was happy with the helpfulness of the salesperson,,they were respectful More
by Jeepowner
Employees Worked With
Customer Service
February 19, 2017
Great Car Buying Experience at Bob-Boyd I was in search for a particular vehicle which Bob-Boyd had. Not only was the price great but our sales person (Gage) went above and beyond our expec I was in search for a particular vehicle which Bob-Boyd had. Not only was the price great but our sales person (Gage) went above and beyond our expectations for a great car buying experience. There were a few other things we needed and Gage quickly introduced us to other team members to assist us in the purchasing of our 2004 Ford Ranger. Thanks Gage and Thanks Bob-Boyd! More
by honest316
Employees Worked With
Gage W.
December 30, 2016
Best Dodge Dealership in the area By Far! The Bob Boyd sales staff is very knowledgeable and if they dont have the vehicle you want they will do whatever is possible to get the one you want. N The Bob Boyd sales staff is very knowledgeable and if they dont have the vehicle you want they will do whatever is possible to get the one you want. No high pressure sales tactics but they are very helpful. The service department treats you as if they know you personally every visit. Also Free WIFI!!! More
by RamLife
Employees Worked With
Ryan
May 22, 2016
Guess they didn't want to sell a car We were in the market for a Jeep Grand Cherokee. They only had 5 on the lot with three of them being 2015 and not the 2016. Did not seem interested in We were in the market for a Jeep Grand Cherokee. They only had 5 on the lot with three of them being 2015 and not the 2016. Did not seem interested in trying to find the grand cherokee we were looking for. Left them our number if they came across one. Never received a call. Taylor's, Herrenstein, and Crown Chrysler all said give us one or two days and we will get what you want. Hated not staying local but ended up purchasing a grand cherokee at Crown Chrysler More
by David B
Employees Worked With
Cot sure of name
