Blackwell Chrysler Dodge Jeep Ram Fiat Kia

Mislead into coming nearly 2 hrs away I spoke to Hannah and Ashley back in June and was approved for a choice of 7 different cars which I was told the make and model of . I told them I liv I spoke to Hannah and Ashley back in June and was approved for a choice of 7 different cars which I was told the make and model of . I told them I live in Roanoke VA which is an HR and half away . They said I was approved w a down payment of $1300 . I asked them to make sure I was approved before I came all that way and didnt have a way back.they assured me over and over again I would leave w a car so last night after getting the down payment together finally I call and speak with Hannah she said the offer was still good and put me on hold to speak w her manager to confirm I only needed 1300$ down then she said yes made me an appointment for today and text and called the whole day until I arrived .when I got here the sales associate knew nothing about why I always hear what I wanted or my information that was already on file my credit had already been pulled the down payment was already discussed and she knew nothing about it I slept outside and made a phone call to Hannah they said that the dealership had a different computer system they walked off then the call center I didn't know the difference between the call center or the dealership all I knew is I spoke with Hannah and Ashley at Blackwell I didn't know there was two separate things so they did not know what I was here for and they gave me an option of One car loan car with 180000 miles on it with my $1,300 down a $7,000 car I wish i was told this information before he drove an hour and a half here I came I used $300 to get here by taking a lyft because I don't have a car which is the reason I'm here and it's another two hundred and something dollars to get back home so this trip has costing me over $500 for miscommunication just because they said we can assure you that will put you in a car you have an option of seven different choices between a Honda Civic a Hyundai Sonata this and that to get here they offer me this . This is not what I expected not what I signed up for. This dealership was different I heard great things about it but I have been need to be put out of $500 by a call center and I dealership not communicating I am so upset Beyond just appalled at the whole situation and will never recommend them to anyone this is down right unfair unnecessary and insane thank you Mr Blackwell for taking such great care of me ! Now I get to find a way home for another $200 because I was lied to !!!!??? thanks More

Terrible experience Took my truck to get fixed and all it was, was the intake had a hole in it. They kept it for 2 months I called every week to check up only to be lied Took my truck to get fixed and all it was, was the intake had a hole in it. They kept it for 2 months I called every week to check up only to be lied to multiple times. Finally I called and demanded a vehicle to drive and my truck was fixed the next day. And when I left with my “fixed “ I have a bad battery, blown low beam bulb, and cabin fumes that smell like diesel fuel. More

Review of oil change service Fairly fast service but I think they overcharged me for my oil change the paper said 34.95 but my receipt said 36.35!!!!!!!!!!!! They also quoted me t Fairly fast service but I think they overcharged me for my oil change the paper said 34.95 but my receipt said 36.35!!!!!!!!!!!! They also quoted me two prices of a fuel service and a tune up service which seemed to be very expensive to me!!!!!!! More

Grea service Brought my Jeep in for some recommended maintenance, including work on the battery. Wait was fine for the work done, and they found an issue with the Brought my Jeep in for some recommended maintenance, including work on the battery. Wait was fine for the work done, and they found an issue with the spark plug and offered to change that as well. Nice waiting room, and courteous service More

Recall work and oil change I was satisfied during this visit. Service was great, everyone was friendly and helpful. I do wish there were work areas for those of us that need to I was satisfied during this visit. Service was great, everyone was friendly and helpful. I do wish there were work areas for those of us that need to work while we wait. More

Fast oil change! I had a great experience and a super fast oil change—watched a little TV, had some cookies and coffee and I was out of there. I had a great experience and a super fast oil change—watched a little TV, had some cookies and coffee and I was out of there. More

Recall Work Prompt turn around. My appt. was for 3pm but due to weather and cancelations it was fixed before noon. Always have had excellent service from this dep Prompt turn around. My appt. was for 3pm but due to weather and cancelations it was fixed before noon. Always have had excellent service from this dept. More

Friendly and Fair. The folks at this dealership are very good to deal with. I've been interacting with them for about 5 years now and have had mostly good experiences. The folks at this dealership are very good to deal with. I've been interacting with them for about 5 years now and have had mostly good experiences. More

Great service My experience at Blackwell Auto was great! The staff was very friendly. The price for service was reasonable. They even gave us a cookie when we le My experience at Blackwell Auto was great! The staff was very friendly. The price for service was reasonable. They even gave us a cookie when we left. More

Could be better We were having trouble getting directions to the dealership and even though the employees are from Danville, should be able to help customers to the b We were having trouble getting directions to the dealership and even though the employees are from Danville, should be able to help customers to the best of their ability to get them to the dealership from almost anywhere in Virginia. More