Billy Howell Ford Lincoln

I did not know anyone at the dealer but passed it many times. I had a wreck and and to replace my Mercury Marquis which was used for my work. I called Gary Ladeu who made a spot for me to come look ar times. I had a wreck and and to replace my Mercury Marquis which was used for my work. I called Gary Ladeu who made a spot for me to come look around but he was busy when I arrived. Bruce Castleberry helped my wife and I and showed us the inventory of sedans and passanger cars, even though it was very cold and late in the day. We had to leave for another appointment so our time was brief. Bruce was very helpful in answering my questions on the phone the next day. I was interested in a 2011 Crown Victoria and returned the following moring. Bruce had the car ready for me to test drive and had a full history so all our questions could be answered right away. After a very straight forward conversation, we agreed on a price and I drove away happy that afternoon. I will recommend Billy Howell and I will return when I need another vehicle. More

I have purchased 18 cars from Doug Bollinger since 1987. He is the best salesperson I have bought from. He is courteous, knowledgable, service orienated. The whole time you are at the dealership its like ha He is the best salesperson I have bought from. He is courteous, knowledgable, service orienated. The whole time you are at the dealership its like having a visit with a friend, not someone trying to sell you a car. He has always been straight forward with the sales price and trade value if one is involved and never waste my time with promises he can't keep. I would highly reccomend Doug and Billy Howell Ford-Lincoln for your next purchase or lease. More

I enjoyed working with Randy as I bought my new Explorer. He was low pressure and focused on the customer. I was given ample time to look and test drive the car and Randy was informative on the car feature He was low pressure and focused on the customer. I was given ample time to look and test drive the car and Randy was informative on the car features. I would definitely recommend Randy and Billy Howell. More

Working with Billy Howell Ford couldn't have been a nicer experience. We were pleased with the fair value they gave us for our trade and for the great price on our new F-350. Nothing about the deal felt high experience. We were pleased with the fair value they gave us for our trade and for the great price on our new F-350. Nothing about the deal felt high pressure. It was simple, low key & very professional. Randy Mankovitch & Dudley Bentle were both a pleasure to work with. We live over 3 hours away & would make the drive again just to deal with them and will recommend them to our friends & family. Thanks to Randy, buying a vehicle will no longer be a dreaded process in the future because we will come back to him again. More

WOWED by service!! Truely took care of us what a great/dealership with Mike Kelly and/Wayne johnson in place we will be back again great/dealership with Mike Kelly and/Wayne johnson in place we will be back again More

Told Salesman Randy type of vehicle looking for, until Brenda recommened a vehicle for us to look at, in which we purchased. Could not have asked for any better customer service from a dealership, (I have Brenda recommened a vehicle for us to look at, in which we purchased. Could not have asked for any better customer service from a dealership, (I have purchased new and used cars in past), and at Billy Howell Ford (which was my first purchase of vehicle from this dealership), this will be my family dealership from now on. They done more than ever expected from a dealership when buying a new family car, espically a used car...They searched for us a vehicle, let us test drive any one of our choice, the vehicle purchased exceeded our expectations...World Class Customer Service!!!! More

We have dealt with Billy Howell for years. We couldn't be more happy with the service and friendliness. We look forward to contintuing to do business with them. more happy with the service and friendliness. We look forward to contintuing to do business with them. More

My wife and I recently purchased a 2013 Ford Explorer from Billy Howell Ford. My wife had been in an accident that totaled her Fusion and we needed a replacement vehicle quickly so that we were not char from Billy Howell Ford. My wife had been in an accident that totaled her Fusion and we needed a replacement vehicle quickly so that we were not charged additional rental coverage - our insurance policy only covered 5 days after the settlement offer was accepted. We have a 1 year old and both work ~50 hour weeks so we have NO extra time in our schedules for car shopping. Once Randy knew what we were looking for he found us a vehicle within 10 minutes of being on site and had the cost breakdown soon after. He did a great job of showing us the available features on the vehicle we chose and while he did tell us of other available options at no time did we feel pressured into upgrading. While we waited for the price breakdown he was very understanding of us being parents and did not seem to mind our little one playing in his office. Once the pricing was presented we let him know that we would come back to purchase the vehicle - it was getting late and the baby was starting to fuss. We were not pressured into buying that night. Due to a lack of free time, we disused the financials over the phone and not in person. Dudley had all the details worked out before we got there and when we did come in to purchase the vehicle we were in and out in 1 hours time. I had let him know on the phone that I was not interested in any additional warranties or services packages other than gap insurance. When we came in to sign the papers I was not pressured into purchasing any of those items. They had the vehicle detailed and ready and after a quick tutorial of the sync system we were on our way. It was also nice to see Brenda. I had purchased my 2010 F150 from her a few years back and she still remembered who I was and said hi. I have purchased multiple vehicles new and used from other dealerships in the north ATL area. There is no comparison to the quality of service we received from the people at Billy Howell. These are good people that treated us right. They presented the options and let us make our own decision - at our own pace - and did not pressure us at any time to do otherwise. This has not been my experience at other dealerships where the goal is to sell, up-sell & then close the deal before you have time to rethink the options. Writing a review is not typical for me however I felt that after 2 good experiences they deserved some credit. I hope at some point to not have a car/truck payment however if we are ever in need of a new vehicle we will return to Billy Howell Ford. I would recommend this dealership to anyone in need of a new or used vehicle. FYI - I have also used their service department and received the same great service. More

My lease on my 2010 Taurus was running out in the next four months and I was looking at opportunities for the next lease. Mr Mike Gorham approached me and was very helpful in reviewing options for the new four months and I was looking at opportunities for the next lease. Mr Mike Gorham approached me and was very helpful in reviewing options for the new MKS and the Taurus. It was determined that the MKS was going to be the best deal. At that point, Mr. Castleberry stepped in and worked all the numbers for me. The process went fast and the right car was found on a lot in Albany GA. It was a two day process that took up only a couple hours of my time. When the car arrived it was prepared for delivery and then Mike Gorham called me to come in and pick up the car. Mike spent nearly an hour explaining all of the features on the MKS and was very knowledgeable about all aspects of the car. My hats off to Billy Howell and his great staff. Usually buying a car takes a long time of sitting around and negotiating. This was the best experience since I started driving ford products 10 years ago. Great experience! More