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Billy Howell Ford Lincoln

Cumming, GA

3.8
308 Reviews

1805 Atlanta Highway

Cumming, GA

30040

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308 Reviews of Billy Howell Ford Lincoln

January 07, 2014

First of all I do not have any affiliation with Billy Howell (BH) or their employees. Past experience with auto dealers has made me reluctant to deal with salesman. While looking at used vehicles I met J More

by Ichabod67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Illesecas, Gary LaDue
Jan 07, 2014 -

Billy Howell Ford Lincoln responded

Thank you for writing about your visit with us and congratulations on your new vehicle! I'm sure you are continuing to enjoy it and hope that we have earned your repeat business by working hard to get you the best price possible. Joe is an asset to our dealership and it is encouraging to hear that he impressed you by providing you with our trademark knowledgeable and pressure-free purchasing experience. Thank you for your recommendation and remember to check out our Facebook and Twitter pages for special offers exclusively for our likers and followers. Regards, Brenda Howell bhowelllaye@howellford.com

January 04, 2014

We purchased a 2012 Lexus RX 350 this weekend from Billy Howell Ford/Lincoln in Cumming Georgia. The sales person was Brenda McClain with help from Manager Gary LaDue. We have purchased many cars and SUVs More

by feldmanagency
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary LaDue, Brenda McClain
Jan 06, 2014 -

Billy Howell Ford Lincoln responded

Thank you for your kind words! More importantly, congratulations on your new Lexus. It is great to hear that Brenda M. and Gary were able to help you throughout the car buying process. We seek to create a friendly and professional environment so it is great to hear you found this to be the case. If you ever have any questions, do not hesitate to reach out. We will be happy to help and look forward to your next visit! Sincerely, Brenda Howell, bhowelllaye@howellford.com

December 03, 2013

Stay away from the service department! They do not care about you or your vehicle they just want to get as much money as they can out of you! I have had multiple problems with their service department! The More

by Mjsclaf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Lyons, Charlie Ware
November 20, 2013

Bruce Castleberry was a true excellent sales person to deal with. He in no way made us feel pressured to purchase anything. I would gladly recomend him and this dealership to all my friends and family. More

by Jeff1206
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Castleberry
Nov 20, 2013 -

Billy Howell Ford Lincoln responded

We truly appreciate your positive feedback, Jeff. I am happy to hear you had such a wonderful visit with us, and that Bruce was able to make you feel comfortable throughout your purchase. Our sales team strives to create an accommodating environment, as well as provide each customer with competent and efficient service. Please let us know if there is anything else we could help you with! Best Regards, Brenda Howell, bhowelllaye@howellford.com

November 19, 2013

Jim was friendly, knowledgeable, listened and absolutely no "PRESSURE". These attributes and the Technology Ford has invested converted a lifelong GM person to a four letter word "FORD". I would recommen More

by magicblackrain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Mee
Nov 20, 2013 -

Billy Howell Ford Lincoln responded

Your kind words and fantastic star-rating are greatly appreciated! I am elated to hear that Jim was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience with Billy Howell Ford Lincoln; we hope Jim has converted you to a lifelong Ford owner! We’ll see you next time. Sincerely, Brenda Howell, bhowelllaye@howellford.com

November 16, 2013

COREY MCLANE was always available for questions and always anticipated our questions. For example, before we could request a car be brought to our mechanic for a pre-purchase inspection, it was brought More

by BillandLeilani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
COREY MCLANE
Nov 18, 2013 -

Billy Howell Ford Lincoln responded

We really appreciate you taking time to write this nice feedback about our dealership. We focus on providing prompt service as well as being friendly and professional. It’s great to know that Corey has been able to achieve just that for you! If you have any concerns, or even just a question, please come back to see us anytime. Best Regards, Brenda Howell, bhowelllaye@howellford.com

November 14, 2013

I was immediately greeted when I walked into the dealership. I worked with Corey McClane. Corey sold me a 2004 Nissan pathfinder in great condition. I didn't feel pressured to buy that day and I More

by Sean04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey McClane
Nov 15, 2013 -

Billy Howell Ford Lincoln responded

Thank you so much for taking the time to let everyone know about your terrific experience at our dealership, and congratulations on your vehicle! Corey will also appreciate your kind words. He is an important part of a staff, dedicated to patiently ensuring all our customers get the attention they deserve. If you have any questions or concerns, please don’t hesitate to contact us at the dealership. Sincerely, Brenda Howell, bhowelllaye@howellford.com

November 01, 2013

Not being a fan of the new car buying experience I must say that from start to finish this sale was the best such experience we have had. I started looking on the internet and located the car I was interes More

by jt232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Mee
Nov 04, 2013 -

Billy Howell Ford Lincoln responded

I am so pleased to read about your recent purchase at Billy Howell Ford Lincoln! Thanks so much for sharing this feedback about your experience. Our number one goal is making sure each customer drives off the lot in a vehicle that fits both their needs and budget. It is always great to hear when our team achieves this. I hope you enjoy your new Explorer for years to come! If you have any future needs, please come back and see us. Best Regards, Brenda Howell, bhowelllaye@howellford.com

October 23, 2013

I would HIGHLY recommend working with Billy Howell. Doug Bollinger was a GREAT salesman to work with. I never felt pressured. He spent a lot of time working with me reviewing several vehicles. He was VER More

by jdlewis68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dudley Bentle, Doug Bollinger
Oct 24, 2013 -

Billy Howell Ford Lincoln responded

I really appreciate you taking the time to leave feedback for our dealership and staff. I am ecstatic to hear that you were so pleased with the service you received from Doug. At our Billy Howell Ford Lincoln, we strive to make sure our sales team is as knowledgeable as possible. This ensures us that our customers are well informed when deciding which vehicle is right for them. Please don’t hesitate to let us know if you need additional help or have any questions! Best Regards, Brenda Howell, bhowelllaye@howellford.com

August 30, 2013

This is my 2nd car bought from Billy Howell. Love this dealership. They are always a pleasure to work with and you can tell it's famliy owned and operated. Just bought the Ford Escape and as always More

by hatostr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Castleberry
Sep 03, 2013 -

Billy Howell Ford Lincoln responded

Congratulations on your new Ford Escape! Buying a car can be a stressful and time consuming process, but I'm very happy to hear that this wasn't the case for you. At Billy Howell Ford Lincoln, our team takes time to help you make informed decisions. Hearing this positive feedback is truly special, and I'm very pleased to see the 5 stars. We look forward to seeing you again soon! Best Regards, Brenda Howell, bhowelllaye@howellford.com

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