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Billy Howell Ford Lincoln

Cumming, GA

3.8
308 Reviews

1805 Atlanta Highway

Cumming, GA

30040

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308 Reviews of Billy Howell Ford Lincoln

July 04, 2015

The Best Dealership for Sales & Service My husband and I recently bought our second Mustang GT from this dealership. Our experience buying the first car was awesome in every way imaginable. More

by stanglover4life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Mankovitch, Dudley Bentle
Jul 06, 2015 -

Billy Howell Ford Lincoln responded

Thank you for taking the time to share your feedback! I am very pleased to hear that our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Billy Howell Ford Lincoln. We can’t wait to see you for your next servicing appointment. Take care and have a great day. Best Regards, Brenda Howell | bhowelllaye@howellford.com

July 02, 2015

Great service Clear and honest diagnosis, quick and efficient repair, exactly what I would expect from a top class service department of a car dealership. Will defi More

by sbartelski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Longerbeam
Jul 02, 2015 -

Billy Howell Ford Lincoln responded

Sbartelski, Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Best Regards, Brenda Howell | bhowelllaye@howellford.com

July 01, 2015

The best experience leasing a car We arrived at the dealership at 10;00 AM and rode out at 2:30 PM. with a new Ford Fusion. The car was fully serviced and all paper work completed. Bre More

by Elinor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda McClain, Dudley Bentle, Dudley Bentle, Brenda McClain
Jul 02, 2015 -

Billy Howell Ford Lincoln responded

Hi Elinor, Thanks for your awesome review and congratulations on the new Ford Fusion. If you have any automotive needs in the future, please let us know. Best Regards, Brenda Howell | bhowelllaye@howellford.com

July 01, 2015

Great service and friendly staff. I've been going to Mike Kelly for several years now. I have always had a very good experience having him as my service advisor. More

by brianbartlett138
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Kelly
Jul 02, 2015 -

Billy Howell Ford Lincoln responded

Brian, thank you for the awesome feedback! Mike is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. We thank you again and we always look forward to working with you again in the future! Best Regards, Brenda Howell | bhowelllaye@howellford.com

June 29, 2015

F250 brake repair Our truck was towed to the dealer after we had returned home. The entire repair request was arranged by telephone. The service manager was courteous a More

by Fletchey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Longerbeam
Jun 30, 2015 -

Billy Howell Ford Lincoln responded

We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. We are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Best Regards, Brenda Howell | bhowelllaye@howellford.com

June 29, 2015

Vehicle Service Scheduled an appointment, arrived a few minutes early was greeted within 2 minutes, information given, vehicle serviced and left approximately 30 minu More

by Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apologize I don't remember service agent's name
Jun 30, 2015 -

Billy Howell Ford Lincoln responded

Tim, we really appreciate you taking time to write this nice feedback about our dealership. We focus on providing prompt service as well as being courteous. It's helpful to know that we are meeting our goal in regards to that. If there is anything else we can do for you just give us a call! Best Regards, Brenda Howell | bhowelllaye@howellford.com

June 28, 2015

Low pressure. Great service Wayne and Dudley went the extra mile to help us find the right vehicle. The entire experience was very easy and fast. I highly recommend them if your More

by Stan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dudley Bentle, Wayne Johnson
Jul 07, 2015 -

Billy Howell Ford Lincoln responded

Stan, thank you and congratulations on your purchase! We are so very pleased that we could make your visit easy and efficient, and we believe that's how every vehicle buying experience should be. We are sincerely grateful for your trust in our business! Take care and happy trails. Best Regards, Brenda Howell | bhowelllaye@howellford.com

June 22, 2015

Excellent The sales and service team are awesome. I was treated with the utmost respect and concern in purchasing my new 2015 Escape. The service department f More

by caseyrich11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Kelly, Randy Mankovitch
Jun 22, 2015 -

Billy Howell Ford Lincoln responded

Thank you for putting your trust in Billy Howell Ford Lincoln, Casey! Our teams from both the sales and service departments had a pleasure assisting you and are grateful for the 5-star review. We are committed to providing excellent customer service in all areas of our dealership and we are delighted to know you drove away a happy customer. Before we have the pleasure of working with you again, we'd like to invite you to take a look at our Facebook and Twitter. We offer exclusive deals, specials, and updates to our loyal fans! Best Regards, Brenda Howell | bhowelllaye@howellford.com

June 19, 2015

Service dept at Billy Howell is great! Just had my Ford Escape in for it's 5,000mile check up and oil change and experienced excellent service. Everyone was friendly and the service was do More

by cwm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom in the service department
Jun 22, 2015 -

Billy Howell Ford Lincoln responded

Thanks for the outstanding review! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Best Regards, Brenda Howell | bhowelllaye@howellford.com

June 19, 2015

Good experience Robert Jimerson was the gentleman who helped me and he was very helpful provided the car I wanted with the features I wanted at the price I wanted. An More

by Happy Jammie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dudley Bentle
Jun 22, 2015 -

Billy Howell Ford Lincoln responded

Congratulations on your new vehicle, Jammie. Thank you for writing such a marvelous review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Robert was so remarkable. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best Regards, Brenda Howell | bhowelllaye@howellford.com

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