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Bill Rapp Super Store
Syracuse, NY
60 Reviews
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60 Reviews of Bill Rapp Super Store
December 01, 2020
On my second preowned Subaru from Bill Rapp. Have had great experiences, awesome Sales Consultant. The service center is very clean and is very pleasant. great experiences, awesome Sales Consultant. The service center is very clean and is very pleasant. More
by RN
Employees Worked With
Ulas Uysal, Sales Consultant
August 28, 2020
Very customer oriented, Matt and Dan were very approachable/friendly. Our vehicle needs were met and exceeded in a timely manner. Justin was also great. approachable/friendly. Our vehicle needs were met and exceeded in a timely manner. Justin was also great. More
by TDurr
Employees Worked With
Matt and Dan and Justin
July 20, 2020
First 2 prices given..28,500 then 28995 asked for something off car to feel like I got a deal 500 off so 28000 even . Next morning I see listed on a site same car 27,744 went rapp for new price and a something off car to feel like I got a deal 500 off so 28000 even . Next morning I see listed on a site same car 27,744 went rapp for new price and asked for my 500 off the new starting price immediate no but they did offer $4 dollars off. Then you could make a comedy out of this salesman and credit manager both to call me next day neither did so I knew what my rate was going to be and pick up time for car which we already set up Friday at 5. I had to personally run the insurance card copy over to them because there scanner could not read them from direct from insurance co. The salesman day of pick up called me to ask what time Monday I wanted to pick up. And finally at pick up I found out my rate because never called was 3.84 when I called around myself because my score was above 780 found a 2.99% . End of day bought the car for the car certainly not for the dealership experience. More
by donlee.sollars
Employees Worked With
James kenyon
January 06, 2020
Good purchase experience., VERY POOR service experience! I bought a new 2019 Subaru Outback at Rapp in May 2019. They gave me the best deal around but I’m beginning to wonder if it’s because they sold me a l I bought a new 2019 Subaru Outback at Rapp in May 2019. They gave me the best deal around but I’m beginning to wonder if it’s because they sold me a lemon. Less than 5 months after my purchase I noticed that the touch screen wasn’t working unless the car was warmed up and had been running for a half hour or more. Around the same time I needed an oil change so I took the car in to Rapp for the oil change and asked them to look at the touch screen. They said they performed an update and corrected the problem but when I got home I discovered the problem was not fixed. I live an hour from the dealership so it isn’t convenient for me to make the trip to Syracuse on work days. Therefore I had to wait a month for a vacation day to return to Rapp for service AGAIN for the same problem. Once again I was told they made an update and the problem was solved. NO, Rapp did not solve the problem and would not admit it. As a result I contacted Subaru’s national customer service office who recommended taking the car to a different Subaru dealership for service. My appointment is later this week. Hopefully they will correct the problem. I have NO reason to return to the Rapp dealership for anything but a sincere apology. I am NOT feeling the love! More
by Sue
Employees Worked With
I don’t know their names. It was a woman in customer service.
November 25, 2019
Best Salesman, best deal, best dealership I was completely impressed with the Professionalism and negotiating skills of my Salesman Jeff Ostrander. He was the only one out of all the local maj I was completely impressed with the Professionalism and negotiating skills of my Salesman Jeff Ostrander. He was the only one out of all the local major Buick/GM Dealerships that "heard me" and understood my budget. He never lost touch with me and kept me informed of all the new incentive's without pressuring me to "make the sale" . After a recent loss in my family, buying a car was the last thing on my to do list. But Jeff did all the work for me and made the entire car leasing experience one that I will never forget. Thank you Jeff and Bill Rapp Superstore for the kindness and respect you have shown me. God Bless you all! More
by dcapparelli
Employees Worked With
Jeff Ostrander
November 16, 2019
Very easy transaction and knowledgeable staff. Friendly atmosphere and the trade in process was very simplistic. I would definitely give them business in the future. atmosphere and the trade in process was very simplistic. I would definitely give them business in the future. More
by glenpelno
Employees Worked With
Nick
October 26, 2019
Family I decided I wanted a new Yukon. So I went to my family at Bill Rapp to buy my 6th vehicle from them. Knowing they didn’t have a Yukon on the lot that I decided I wanted a new Yukon. So I went to my family at Bill Rapp to buy my 6th vehicle from them. Knowing they didn’t have a Yukon on the lot that I wanted when I started shopping. They located the vehicle I wanted in PA. The Yukon is the right exterior color, interior color and has all the options I wanted. After a painless negotiation we made a deal. Bill Rapp then put together a plan to obtain the vehicle from the PA dealership. They traded vehicles with them and had an associate (Honey) travel to PA dealership to pick up the truck. The people at Bill Rapp did a lot to make me happy about this deal. This is why I call them FAMILY. More
by Flournory
Employees Worked With
Sales Consultant: Jay Britt & Business Manager: Dan Gibbons
September 12, 2019
Car buying made easy Bill Rapp is staffed by friendly and very knowledgable people. Russ Lee is as pleasure with which to work in sales and introductions were made to the Bill Rapp is staffed by friendly and very knowledgable people. Russ Lee is as pleasure with which to work in sales and introductions were made to the business manager and importantly to the service manager. Further, the owner spent 15 or so minutes with us. . More
by Kevin
Employees Worked With
Russ Lee
September 03, 2019
They dont follow through on warrenty issues I nov of 18 i bought a brand new buick regal from bill rapp gmc and in feb 19 i had 1st oil change done and asked them to look at the headlights becau I nov of 18 i bought a brand new buick regal from bill rapp gmc and in feb 19 i had 1st oil change done and asked them to look at the headlights because when the lights are on there is some kind of film or fog on the inside of the lens so they printed on the invoice they recommended replacement of the headlights now as of feb or at a later time. So on the oil change today i asked that they be done. The new service manager said there is no problem and he wouldnt honor the last service managers commitment. as a company they put people in charge of decisions and those decisions should be honored up until the people no longer represent there business More
by Robert0132
Employees Worked With
Andy. Service manager
August 24, 2019
Awesome! Great Service First time buying car from Bill Rapp and my experience is very smooth, easy and hassle free! Loving my 2019 GMC Terrain! Jeff Ostrander did an outstan First time buying car from Bill Rapp and my experience is very smooth, easy and hassle free! Loving my 2019 GMC Terrain! Jeff Ostrander did an outstanding job! Will buy another car from him again! More
by VM
Employees Worked With
Jeff Ostrander
