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Bill McBride Subaru

Plattsburgh, NY

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59 Reviews

5105 U.S. Ave

Plattsburgh, NY

12901

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59 Reviews of Bill McBride Subaru

November 10, 2017

Friendly and helpful The sales person I delt with, Kara Kipp was knowledgeable and very friendly to deal with. She answered all concerns I had and very helpful with the t More

by Outback girl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kara Kipp
Nov 13, 2017 -

Bill McBride Subaru responded

Thank you for your valuable feedback. We are so happy to know that Kara was able to place you into your new 2017 Subaru Outback. It is important that we place our customers into the vehicle that they want and as equally important that we place them into a vehicle that meets their needs, lifestyle, and budget. We thank you for placing your trust in us and for being a part of the Bill McBride family. We look forward to assisting you again soon.

November 09, 2017

Excellent,efficient, friendly service I found the service team of Casey Colburn, Audrey Reynold and Jessica Tetreault to b wonderful and very helpful and reassuring. The atmosphere at Bil More

by lms8915@aol.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Tetreault, Casey Colburn
Nov 10, 2017 -

Bill McBride Subaru responded

Thank you for your valuable feedback. We are so pleased to learn that you had an enjoyable experience during your recent service visit. We understand how tedious it can be waiting for your vehicle to be serviced and we try our very best to make you feel comfortable and entertained during your wait. We are happy to know that you enjoyed our services and look forward to seeing you again soon. Thank you for being a part of the Bill McBride family.

November 07, 2017

Subaru is simply the best I wanted to thank Hilari for selling me a great car, I love it! With her help I was able to find just the right car at the right price. You need a new More

by Maplesugar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hilari Lauteschuetz
Nov 10, 2017 -

Bill McBride Subaru responded

Thank you for your valuable feedback. We always enjoy hearing about our customers experience and we are so pleased to learn that Hilari was able to help your find the right vehicle to meet your needs. It's always very important to us that we help find the right vehicle to meet your needs, lifestyle, and budget. Taking the time to really get to know our customers is the first part of building a life long relationship with you. We are so glad that you are enjoying your new vehicle and we look forward to seeing you again. Thank you for being a part of the Bill McBride family.

November 03, 2017

Fantastic and welcoming I went to Bill McBride and the sales reps were so welcoming ,this is true salesman ship,very friendly and happy to help me ,Not trying to push me into More

by Tina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christy Pellerin, Jessica Tetreault, Kara Kipp
Nov 06, 2017 -

Bill McBride Subaru responded

Thank you for your valuable feedback. We are so pleased to hear that you had an enjoyable experience with Kara. Our policy is to treat each and every customer with respect, but most importantly to build a relationship with them as well. It is important that we learn about you, your lifestyle, and your needs to help place you into the vehicle that will be right for you. We understand that sometimes that takes time, but in doing so there is trust that is built. We want the relationships that we build with our customers to be long lasting ones and to know that you can always depend on us. We look forward to assisting you again in the future and thank you for being a part of the Bill McBride family.

October 31, 2017

Dealing with Kara at Bill McBride was an AMAZING experience! How fortunate we were to be connected with Kara when my husband mentioned we might want to get a new Subaru!! She is the sweetest, happiest, warmest p More

by Fortunet5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Everyone was wonderful. Unfortunately I didn’t get all their names. I renemberJason in Finance - who was very efficient and friendly!, Audrey Reynolds, Kara Kipp
Nov 06, 2017 -

Bill McBride Subaru responded

Thank you for your valuable feedback and your kind words about Kara and our dealership. Hearing about your experience has us overjoyed as this is how we want everyone's experience to be with us. We are committed to building relationships with our customers. Being a family owned and operated business it is very important to us that we have a family environment with our employees and our customers. We thank you for your trust in us and look forward to seeing you again in the near future. Thank you for being a part of the Bill McBride family.

October 27, 2017

An A+ experience Kara was simply amazing. As a first time car buyer, I wasn't sure what to expect when purchasing a car. Kara was so nice and knowledgeable about the p More

by Parker Carpenter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kara Kipp
Oct 30, 2017 -

Bill McBride Subaru responded

Dear Parker, Thank you for your valuable feedback and kind words. For our staff at McBride's we are a firm believer that the purchase of a vehicle, especially your first vehicle purchase, should be a fun and exciting time. We are pleased that Kara was able to answer all of your questions and put you at ease. We look forward to assisting you again and thank you for being a part of the Bill McBride family.

October 23, 2017

Outstanding Dealership I need to let other potential Subaru buyers know what an outstanding dealership Bill McBride Subaru in Plattsburgh , NY is. I was interested in acquir More

by Warrene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch Rowe in sales and Jason Marsh in finance
Oct 23, 2017 -

Bill McBride Subaru responded

Warrene, Thank you for your valuable feedback and very kind words. As a long term customer of ours you truly understand the values we uphold. It has been and always will be imperative for us to build trust with our customers and to develop a personal and long lasting relationship. Being a family owned business, we like to keep our customers accustom to a family oriented atmosphere. It means a great deal to us that you and your family have continued to stay within the Bill McBride family. We try our very best to go the distance for our customers and to assist and accommodate your every need. Providing an exceptional consumer experience is of great importance to us. Thank you once again and for being a part of the Bill McBride family.

October 23, 2017

Excellent salesperson Kara Kipp was very knowledgable and easy to work with. I considered buying an Impreza and she answered all my questions with factual information. Sh More

by jaspersmom
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kara Kipp
Oct 30, 2017 -

Bill McBride Subaru responded

Thank you for your valuable feedback on your recent experience at our dealership. We appreciate that although we were unable to earn your business, Kara made quite an impression on you. We are proud that our sales team make it a point to get to truly know their customers and begin to build a relationship with them. Should you need anything in the future please let us know and we thank you for giving us the opportunity.

October 23, 2017

These guys were great!! I recently wanted to convert my lease to a purchase. I contacted Sean at Bill McBride Subaru and he answered all my question within 1 day. He then c More

by mrkeys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Reil
Oct 23, 2017 -

Bill McBride Subaru responded

Thank you for you valuable feedback. We are so happy to hear that we were able to take care of all of your needs in such a timely manner. We realize how important and valuable your time is. We feel that purchasing a vehicle should be an exciting time and one you should enjoy. We are so glad that Sean and Jason were able to make that happen for you. We look forward to assisting you in the near future and thank you for being a part of the Bill McBride family.

October 18, 2017

The service I received was very professional! Jessica Tetreault was very proficient at her job. She got my car in to diagnose what the problem was quickly. Jessica then called my back serval tim More

by satisfied customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Tetreault, Casey Colburn
Oct 19, 2017 -

Bill McBride Subaru responded

Thank you for your valuable feedback. The health and safety of your vehicle is our primary concern and we always feel it necessary that our customers know as much as we do about the condition of their vehicle. Meeting our customers expectations is imperative for us. We are very pleased that Jessica was able to assist you during the service of your vehicle. We are always here to assist you and thank you for being a part of the Bill McBride family.

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