Bill McBride Subaru

Awesome! Everyone here is so kind, courteous, and helpful in whatever you need. Whether you are buying a vehicle or getting one serviced--they are great!! Everyone here is so kind, courteous, and helpful in whatever you need. Whether you are buying a vehicle or getting one serviced--they are great!! More

Horrible Service I have never seen such a dealership that lies to their customers with a smile. I would never return to this place to buy or for service. I have never seen such a dealership that lies to their customers with a smile. I would never return to this place to buy or for service. More

Nubies to Subarus We have never looked at Subarus before and we found out what we've been missing. Thank you to Kara for listening and delivering.LOVE. We have never looked at Subarus before and we found out what we've been missing. Thank you to Kara for listening and delivering.LOVE. More

Kara is great! We we're happy from sales to the manager and even the financing. The customer service there is beyond the level of the area. The experience there made We we're happy from sales to the manager and even the financing. The customer service there is beyond the level of the area. The experience there made us feel like we were back in California. I can't wait to see how the service department is. More

great customer service Kara was a pleasure to work with. She was very attentive and listened to our needs, and delivered on everything we talked about. Sent my Mom back to Kara was a pleasure to work with. She was very attentive and listened to our needs, and delivered on everything we talked about. Sent my Mom back to her and she is currently keeping an eye out for a deal for our daughter. More

Zen and the art of Subaru maintenance Driving home from McBride Subaru yesterday, I was reflecting on the word "quality." (I own a 2005 Forester. I love this car. I've owned 4 Subarus. Driving home from McBride Subaru yesterday, I was reflecting on the word "quality." (I own a 2005 Forester. I love this car. I've owned 4 Subarus. Amazing cars! I had taken my Forester to McBride for a comprehensive service at 100,000 miles.) "Quality." Robert Pirsig's classic, "Zen and the Art of Motorcycle Maintenance" (1974), came to mind. For Pirsig, "quality" is not a slogan, not an advertising gimmick, not a trivial thing; for Pirsig it is a force, a need even, deeply embedded in the human psyche. Pirsig's book is nothing less than a philosophy of Quality. I should explain that I'm 69. A retired Rutgers professor of history. I publish books on language and how it's been hijacked by hype. When I walk into a car dealership I brace myself for being swindled by smiling, genial staff making a pretense of "quality." This didn't happen. McBride Subaru, I discovered, is the real deal: Quality. Pirsig would approve. Jessica Tetreault, Casey Colburn, Kara Kipp, and my service technician, Rob: Quality! Not fake. Not hype. Not BS. The building and its design and amenities are, themselves, quality. (Visit the restrooms, for instance. Notice the ingenious layout of the building.) Even the quality of snacks provided for customers. My visit started with a conversation with Service Manager Casey Colburn the week before, where he advised me on how to translate my vague goals—"Go over everything, because all it's had in the last 60,000 miles are oil changes and a brake job"—into specific tasks for the technician. We made an appointment for the following Wednesday. In the days prior to my bringing in the car, Casey and I texted re. further details. When I arrived at the dealership at 7:45 am yesterday, Service Advisor Jessica Tetreault had my service worksheet already printed out. She reviewed it with me, line by line, and I signed off. These people do it right: They use a computer to write down, in layman's language, what, precisely, you want done, and they also spell out what this means for the technician doing the work. This means, for one thing, that you know that the mechanic knows exactly what you want. No communication gaps! While my car was being worked on, Jessica or Casey (Service Manager) would come out to the waiting area (lovely area!) and update me or note an unforeseen problem and ask how I wished to proceed. (I always responded: "Please fix it!" or "Please replace it!"). The car was ready much sooner than I anticipated—by golly they even washed it for me—and the finale was reviewing with Audrey Reynolds (another service advisor) what had been done—line-by-line, dollar-by-dollar. No surprises. The bill was not small. But, I didn't want a small bill. Fast Eddy gives you small bills and non-quality work. I didn't want Fast Eddy. I wanted genuine Subaru parts (e.g., I had them strip off after-market brake pads which were causing a problem), and I wanted a highly trained technician who was being paid a livable wage. (McBride, I'm happy to report, is no sweat shop.) In short, I wanted Quality. "The Quality is the track that directs the train" (Robert Pirsig). This train, named McBride Subaru, runs on that track! Calvin Luther Martin, PhD More

Bill McBride treats you like family! Kara Kipp, Chip Reynolds, Becky Tamer, Jason Marsh, Casey Colburn and Jessica Tetreault sincere passion for Subarus makes the buying process seamles Kara Kipp, Chip Reynolds, Becky Tamer, Jason Marsh, Casey Colburn and Jessica Tetreault sincere passion for Subarus makes the buying process seamless. Their dedication and knowledge of vehicle features and service are outstanding. More

Mirror repair for BRZ I needed the passenger side mirror on my BRZ repaired. I stopped in to get an estimate and had the part ordered. My mirror was fixed today. While they I needed the passenger side mirror on my BRZ repaired. I stopped in to get an estimate and had the part ordered. My mirror was fixed today. While they had my car they washed it. I was met by Cara, a saleswoman, who was very nice and remembered my name. I am very impressed. More

Service with smiles we purchased our Forrester from this dealership one year ago. The process of buying a new car was streamlined and we never felt pressured. I wanted a we purchased our Forrester from this dealership one year ago. The process of buying a new car was streamlined and we never felt pressured. I wanted a manual transmission and one was found for me within a short time. When I call to make an appointment for service I am able to find a time that accommodates my schedule. My car is ready and fully serviced in a short time. The waiting area is clean and comfortable and the staff are so accommodating. This is the first purchase we have made at this dealership and I am so happy we made this choice! More

Fantastic Car Buying Experience I can’t say enough about my experience at Bill McBride Subaru in Plattsburgh. From the moment I walked in the door, everyone was so friendly and helpf I can’t say enough about my experience at Bill McBride Subaru in Plattsburgh. From the moment I walked in the door, everyone was so friendly and helpful. Kara was just fantastic - I learned so much about what makes Subarus special (the AWD technology! The special side windows!), and perhaps most importantly, she made the whole experience fun and stress free. I felt like Kara especially and the team at Bill McBride didn’t see me as simply a ‘car sale,’ but as a person with whom they were excited to build a lasting relationship. I will be back and will recommend to everyone I know! More