Bill Kolb Jr. Subaru

Fast and professional service. Friendly customer care from everyone you meet. Very clean waiting areas- a huge plus! Friendly customer care from everyone you meet. Very clean waiting areas- a huge plus! More

The service center is very poor they took my car in on Thursday said it would be ready by Friday latest then Saturday comes along and still didn’t provide me an update. Also I asked to have an inspection Thursday said it would be ready by Friday latest then Saturday comes along and still didn’t provide me an update. Also I asked to have an inspection done and they completely forgot about that. More

Very clean always very professional and polite. Sometimes been a little unhappy with time waited for simple service with appointment. This most recent visit today was the best in all the years deal Sometimes been a little unhappy with time waited for simple service with appointment. This most recent visit today was the best in all the years dealing with Bill Kolb Subaru More

Always excellent customer service from my service advisor, Stephen Calicchio. Friendly, professional, no unnecessary upselling, really listens to understand as I explain any issues, very accommodatin advisor, Stephen Calicchio. Friendly, professional, no unnecessary upselling, really listens to understand as I explain any issues, very accommodating to my schedule. My technician, Victor, was spot on with diagnosing the cause of the drone noise during our test drive and fixed the issue. I live across the river with a Subaru service center close to me but I choose to come to this specific shop because of the fantastic customer service I constantly receive from Stephen. It is worth my extra time and effort. More

Al was ver courteous and explained all the details of my service. Was very attentive and informative. service. Was very attentive and informative. More

Very polite and professional staff. Obviously having your cat serviced isn’t fun but they make it as pleasant as possible. Thank you Obviously having your cat serviced isn’t fun but they make it as pleasant as possible. Thank you More

We have been bringing our 2015 Subaru Legacy Limited here for ALL the servicing of our vehicle since we bought it. Everyone at the Bill Kolb Service dept is top notch. Stephen, the Service Rep that helped us for ALL the servicing of our vehicle since we bought it. Everyone at the Bill Kolb Service dept is top notch. Stephen, the Service Rep that helped us today, was great. He was friendly, professional, and made sure everything went smoothly. The excellent service goes beyond the superb Service Reps like Stephen. It extends to the people who greet you and take your car, to the excellent Subaru mechanics, to the people that take care of the facility. No upsells here, great service coupons, and very reasonable prices. No one else services our car except Bill Kolb Jr. service, including inspections, (we pass two other Subaru dealers and pay a toll to go Bill Kolb Jr.). Kudos to everyone at Bill Kolb Jr. Subaru Service. More

Always a pleasure going to Bill Kolb Subaru for all my service needs! Wouldn’t go anywhere else service needs! Wouldn’t go anywhere else More

I love coming to you guys to service my Subaru because of the service specials that you guys offer, but I came in today (Saturday, June 15th) and the amount of time I waited was abysmal. I had an 11AM appoin the service specials that you guys offer, but I came in today (Saturday, June 15th) and the amount of time I waited was abysmal. I had an 11AM appointment to get my brake rotors resurfaced and brake pads replaced and I didn’t end up leaving until about 3:30PM. That’s unacceptable. I understand you maybe don’t want to hire more technicians to work on a Saturday to cut costs, but then maybe don’t allow as many appointments. There has to be some accountability and responsibility from you guys. I’m still going to continue to use you guys because the work you guys do is great and the service special coupons you guys offer are great, but you guys need to work on getting this better. Thanks. More

Always a great experience here, for both sales and service. Stefanie Asaro was an excellent sales rep. service. Stefanie Asaro was an excellent sales rep. More