Bill Kay Honda

Sam always goes out of his way to help me, and to make sure I have a loaner vechile. He also calls and keeps me updated on what is going on. sure I have a loaner vechile. He also calls and keeps me updated on what is going on. More

Attentive, courteous, strong communication on the work that needs to be done, competent technicians, reasonable price. They make it easy to get an appointment. The wait room is hospitable that needs to be done, competent technicians, reasonable price. They make it easy to get an appointment. The wait room is hospitable More

Prompt, friendly and no issue experience! Awesome service. I was a walk-in and they got me in very timely. Price was a bit more steep then I expected but do understand quality. I thought they would service. I was a walk-in and they got me in very timely. Price was a bit more steep then I expected but do understand quality. I thought they would have washed my car! More

I have been a customer of Bill Kay Honda for well over a decade, so I've had more good than bad experiences. This most recent experience was not good only because a simple oil change took over two hours, th decade, so I've had more good than bad experiences. This most recent experience was not good only because a simple oil change took over two hours, there was no communication to manage the expectation of wait time. I overheard a service advisor giving excuses AFTER another customer had waited over 2.5 hours for the same thing. Honesty, transparency, and respect for your customers' time is an integral part of good customer service! More

The employees are always attentive, kind, smart and fast in the service department. They didn't try to sell me anything you didn't I couldn't use. in the service department. They didn't try to sell me anything you didn't I couldn't use. More

Very friendly and very helpful, very thorough, explained everything, clean, had a TV, friendly checkout, got a sales person to held with my phones and addresses. everything, clean, had a TV, friendly checkout, got a sales person to held with my phones and addresses. More

I Was treated very well their. Was fast and friendly. Answered all my questions. Even sent me videos and helped set up the screen and connected my cell phone . Answered all my questions. Even sent me videos and helped set up the screen and connected my cell phone . More

Always great service. Kathy kept me updated on what was going on during the appointment. I made the decision to go along with recommendations for a few things as I trust the service department and we will going on during the appointment. I made the decision to go along with recommendations for a few things as I trust the service department and we will be traveling. More

The employees are always attentive, kind, knowledgable and quick in the service department. They don't try to sell you anything you don't need. and quick in the service department. They don't try to sell you anything you don't need. More

I was quickly ushered in and my car was seen to quickly. They provided an overall assessment and offered future maintenance options. The price was acceptable. They provided an overall assessment and offered future maintenance options. The price was acceptable. More