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Bill Kay Honda

Bourbonnais, IL

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1,557 Reviews

1360 Locke Dr

Bourbonnais, IL

60914

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1,557 Reviews of Bill Kay Honda

April 01, 2021

The women that check me in did not listen to what I wanted done. The tech could not find my lock to rotate my tires it was in my. Your loss on me spending more money there More

by nancywaller1955
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kathleen Omay
Apr 18, 2021 -

Bill Kay Honda responded

Nancy, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

Apr 18, 2021 -

nancywaller1955 responded

And I had to bring my car back in because it was leaking oil after the oil change

April 01, 2021

Kathy provided top rated service and she's always very polite and helpful. Where others failed, Kathy was able to accomplish the task simply because she was not only willing to hear my concerns, but she w More

by bell6118
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay
Apr 02, 2021 -

Bill Kay Honda responded

Thank you for your business and this review. We're happy to hear Kathy was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 01, 2021

Was very disappointed after leaving the service department and the car was worse then when I brought it in.. someone forgot to tighten a few screws or something... wasn’t sure I could get it back More

by greg805
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kathleen Omay
Apr 18, 2021 -

Bill Kay Honda responded

Greg, thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

March 31, 2021

This place is the best! I bought my used Civic at Bill Kay and wouldn't go anywhere else to have it serviced. Clean, professional, and friendly. Definitely a quality dealership. More

by JediNoel73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay
Apr 01, 2021 -

Bill Kay Honda responded

We appreciate you taking the time to leave us this great review, Noel. Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

March 31, 2021

Bert is excellent to work with. We have worked with him on several vehicles and have been pleased with all of them. Look forward to working with him again on our next Honda. More

by scomar2
Recommend Dealer
Yes
Employees Worked With
Bert Tvrz
Apr 01, 2021 -

Bill Kay Honda responded

Congratulations on your new Honda. We appreciate you taking the time to leave us this great, five-star review! We are very happy that Bert provided you with such a positive experience. We sincerely value your business and look forward to your next visit.

March 30, 2021

Bert is great! He has sold my family quite a few cars over the years! My daughter loves her car. Couldn’t be more happy. More

by AliciaG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bert Tvrz
Mar 31, 2021 -

Bill Kay Honda responded

Alicia, thank you so much for choosing Bill Kay Honda! Congrats on your daughter's new car, and let us know if we can be of any more assistance!

March 29, 2021

Bert Tvrz was excellent in all categories. Jeff in Finance was also great to deal with. Larry didn't return my phone call. Too bad for him. More

by schoen65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bert Tvrz
Mar 30, 2021 -

Bill Kay Honda responded

Thank you for your business and this review. We're happy to hear that Bert and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

March 26, 2021

The service department is always trying to sell a service not needed on your vehicle. They have tried to convince me the van needed transmission fluid changed at 95,000 miles. Tried to tell me alignment More

by DWARFS7
Recommend Dealer
No
Employees Worked With
Kathleen Omay
Apr 15, 2021 -

Bill Kay Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

March 26, 2021

Was very happy with the experience. They put me in a car I was happy with. Work with my credit. I would recommend buying from the. Very nice people. More

by jeanette_grnr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Grigaliunas
Mar 26, 2021 -

Bill Kay Honda responded

Thank you for choosing Bill Kay Honda, Jeanette. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 26, 2021

Always pleasant working with Bert Tvrz! Checking out HR-V was very easy and helped us pick out the right one for our needs. We have been working with Bert for almost 21 years and have always GREAT expe More

by sup597
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bert Tvrz
Mar 28, 2021 -

Bill Kay Honda responded

Thanks for your feedback on your recent visit to Bill Kay Honda. It is great to hear that Bert was able to assist you with choosing the perfect Honda HR-V, and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

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