Bill Kay Honda

This dealer was overall a joy to work with. There were no hassles, pushy salemanship, or tricks. Everyone we worked with was helpful, friendly, and did their best to make sure we were happy. I ended up with hassles, pushy salemanship, or tricks. Everyone we worked with was helpful, friendly, and did their best to make sure we were happy. I ended up with the car that was best for me, and they were very patient and didn't try to force something on us quickly. Donny was a great salesmen who I would recommend to anyone. He took great care of us during the process and has great follow-up to make sure I was satisfied with the product. More

After exhaustively searching for the perfect used vehicle for months, I can say before we've even made our first car payment that we are NOT happy with our decision to buy a used truck from this dealership. for months, I can say before we've even made our first car payment that we are NOT happy with our decision to buy a used truck from this dealership. First of all, during the test drive we could not fully concentrate on every aspect of the vehicle because sales distracted us by talking about irrelevant things the ENTIRE time. We were able to take the car on about a 15 minute test drive and then get back to the dealer to start trying to negotiate on price because the sticker price was high. They then make sticker shock worse by bringing out their "best offer" with their "suggested retail price" which was $5,000 over what Kelly Blue Book states the vehicle is even worth! Donny tells us Kelly Blue Book is inaccurate...funny if that's true then why do banks base the amount they will loan you for a used vehicle on what Kelly Blue book states the vehicle is worth?! So we ended up negotiating down from their ridiculous asking price and STILL paid $1,000 more than KBB states the vehicle is worth!! This is how they try to trick you into making you feel you are getting a better deal than you really are. We were then rushed through the financing process since it was closing time on a Saturday.. and there was an error at first on the total price of what we had agreed to pay (first set of paperwork they had forgot to lower the price of the vehicle) so apparently there was no time to even explain one thing about the extended warranty. To make matters worse, two days after we get the vehicle home we notice the oddometer stops working! The numbers are freezing up and not calculating mileage correctly and the instrument cluster is acting up and not working correctly at times. We call Donny McGee hoping he can help since we JUST purchased the vehicle from him and of course we get the 'there's nothing he can do' line. It's OUR fault for not buying the warranty. Wow...a company that sells you a vehicle with a surprise $1,000 broken part two days after getting it home and then tells you there's nothing they can do to help you? Yet they want to brag how all their used vehicles are certified and put thoroughly through testing before they sell them? Then why wasn't a part that was clearly malfunctioning BEFORE we bought the car fixed before they put it on their lot? This is not something that breaks overnight according to the research we have been doing online and is a very common problem with these Ridgelines, yet he's denying it was a problem while they had it! We aren't even sure at this point if the miles on the vehicle are what the dealer told us they are since the oddometer works intermittently! And now we have to come up with $1,000 atleast (out of our pocket) before we even make our first car payment to fix their serious problem they should have fixed before the vehicle was put on the lot for sale! We are VERY upset. We will not be back and we will not recommend this dealership to anyone. They left a very bad taste in our mouths to say the least. My suggestions to future car buyers..try to take the car home for a weekend test drive so you can have the vehicle tested by your own mechanic and you are free of distractions, so you don't end up with surprise $1,000 problems that should have been fixed by a dealer that claims they sell quality used vehicles. A dealer and salesman that are more concerned about making sure you read their 'reviews' online than they are with making sure their customers get a QUALITY used vehicle? Never again! More

I worked with Donny McGee over the phone and he made the entire process simple and to the point. I was able to get the exact Honda I wanted in a very fast timeframe and even got it delivered to a Honda deal entire process simple and to the point. I was able to get the exact Honda I wanted in a very fast timeframe and even got it delivered to a Honda dealership close to Chicago! Donny personally drove up the vehicle for me and the whole thing was effortless. Jeff Lindner was also a huge help for me. He was able to get my financing and down payment lower than what my bank was offering. These guys at BIll Kay really know how to serve their customers. More

Alyssa did a super job. She was able to get the quote to us immediately and when we went to the office she gave us excellent service. She was very knowledgeable about the cars she sells and was surburb at p us immediately and when we went to the office she gave us excellent service. She was very knowledgeable about the cars she sells and was surburb at personal skills.She did an excellent job in understanding our needs.I would highly recommend her and come back for my next car. More

Bill Kay Honda in Bourbonnais,IL is by far the best!This was my second time buying an excellent quality car for a decent price at this dealer. My first experience was great but this time was even better. Th was my second time buying an excellent quality car for a decent price at this dealer. My first experience was great but this time was even better. The man I recommend to see for an awesome car buying experience is Donny McGee.He was considerate, sincere,honest and understood what I wanted and needed in a car for me and my family. He is a great salesman without the pushiness and making you feel pressured, he made this experience a great one. I love Bill Kay Honda my family gets there vehicles there and all oil changes and all maintenance work. Call and ask for Donny McGee he can find you what you need in your next car 815-937-7900 More

A very great dealership. Alyssa helped me save thousands of dollars on my purchase. Very quick service, I was out of there within an hour. She helped me with all of the settings in my car. I was greatly sat of dollars on my purchase. Very quick service, I was out of there within an hour. She helped me with all of the settings in my car. I was greatly satisfied and had a great time. More

I traveled from Joliet to Bourbonnais to purchase a new vehicle. Because Alyssa was so helpful and professional on my initial phone call, I allowed her to let Donny McGee make a followup phone call. He d vehicle. Because Alyssa was so helpful and professional on my initial phone call, I allowed her to let Donny McGee make a followup phone call. He did, and next day I purchased my first new car. I am 59 years old and Mr. McGee made me feel that he had my best interests in mind. He was honest, sincere, and did not pressure me in any way to make a buying decision, and because of this I spent nearly $30,000 dollars, and was happy doing it. Peter also was very professional and convinced me that the purchase of the extended warranty was a good one. All in all, a great experience! More

Tony Baio and Alyssa Harrier are amazing! We had the best "car-buying" experience at Bill Kay Honda! Thank you to Tony for really making it possible for us to have a wonderful new car! Also, a thank y best "car-buying" experience at Bill Kay Honda! Thank you to Tony for really making it possible for us to have a wonderful new car! Also, a thank you to Alyssa for being so patient and kind helping us with all the paperwork and tutoring on all the bells and whistles! Working with Tony and Alyssa made us realize we will never buy another car from anywhere else! My family highly reccommends to everyone to go to Bill Kay Honda!!!! Awesome!!!! -Heidi, Brian, Viv, and Toby More

I was looking to upgrade my older Honda and since I have had such great luck over the past 20+ years with the Honda brand I did some research online and came across a car that I liked at a price I thought w had such great luck over the past 20+ years with the Honda brand I did some research online and came across a car that I liked at a price I thought was reasonable. When I went to the dealership Donny was very helpful and courteous without being pushy or condescending. After a test drive, I realized that I was ready to purchase. Donny went through the paperwork and made it as efficent and painless as possible. I never at any point felt as if I was was being pressured into additonal items that I didn't need. Overall it was a very professional and friendly experience. More

Weren't pleased with the sales manager's rude personality at all. However, we loved Donny McGee. He expressed our concerns to the correct department and we appreciated that he spoke up on behalf of his clien at all. However, we loved Donny McGee. He expressed our concerns to the correct department and we appreciated that he spoke up on behalf of his clients! The process was slower than we like, but Donny was very attentive and more than willing to answer all of our questions. We drove over an hour because the dealer ship had what we were looking for in-stock and we didn't want to mess with a dealer locate. We would buy a vehicle again from Donny. More