Bill Kay Honda

Car sold before I arrived to test drive I drive 3 hrs to test drive an SUV. I had emailed the night before as their site requests to test drive the car. Just before arriving, I received an e I drive 3 hrs to test drive an SUV. I had emailed the night before as their site requests to test drive the car. Just before arriving, I received an email giving me add'l nfo on the vehicle. Unfortunately, after driving 3 hrs, I was told someone else had put a deposit on the vehicle the night before and they were delivering the car that day. Niobe called or emailed me to tell me this. And today... The day after the car sold, I got another email regarding the same car that was already sold. Very disappointing experience. More

Excellent Service Department The service department provides superior customer service. I drive 85 miles to get my CRV serviced and will definitely purchase another Honda there. The service department provides superior customer service. I drive 85 miles to get my CRV serviced and will definitely purchase another Honda there. Allan, Kathy and Nick are always nice and get me in and out quickly. The sales experience was the best I've ever had and I've been buying Honda's for over 20 years now. I love that they clearly provide their internet pricing on their website and there is no guessing what they want for the vehicle. I encourage anyone looking to give Donny a call. More

SUV sold out from under me. I live 4 1/2 hours away from this dealership. I had been searching for 2 months at my local and surrounding dealerships for a Kia Sorento in my price I live 4 1/2 hours away from this dealership. I had been searching for 2 months at my local and surrounding dealerships for a Kia Sorento in my price range with the options and miles I wanted. I finally found it at Bill Kay Honda of all places. Things started out good with applying for financing and communicating via email with Scott the salesman. I was told financing needed some information faxed to him, which I did. Then nothing....could not get an email reply back from Scott or a returned phone call. My husband called and found out he was out for a few days as well as the financing person and left several messages with "the other finance person filling in". Still no phone call back. After a day and a half, he finally reached someone only to be told my financing was approved the day before but the car had been sold that night. I was so excited to finally be getting this SUV after my car was totaled in an accident and we have been sharing 1 car for over a year and had finally received my settlement. Very difficult for a family of four. I am so mad I can't see straight. I would think when your in the middle of purchasing a car with financing almost approved that the salesman and finance person would let the buyer know of other personnel to contact. So, if you're buying a car, stay on top it or it may get sold out from under you. Now I start over. I do not recommend this dealership! More

Great Dealership Me and my wife just recently traded in our 2013 honda accord sport sedan for a '16 pilot ex-l. It was a great purchase experience at Bill Kay Honda. Me and my wife just recently traded in our 2013 honda accord sport sedan for a '16 pilot ex-l. It was a great purchase experience at Bill Kay Honda. Our agent, Donny made a great deal out of what we expected from our budget. He listens to what our needs and wants and he never runs out of options so that he could give us the best deal out of it. Great place to deal with when buyung new cars. Will recommend Bill Kay to our friends who wish to buy a new and or used vehicle. Thanks for a great business Bill Kay, we're hoping to have another business deal sometime in the future.. and to Donny for a job well done. More

Car Buying Made Easy It was a pleasure doing business with these gentlemen. Donny was able to put my wife and I in the car we wanted (2015 Civic EX) even as a first time ( It was a pleasure doing business with these gentlemen. Donny was able to put my wife and I in the car we wanted (2015 Civic EX) even as a first time (new)car buyer with limited and basically no credit. It took a little bit of time as they had to exhaust every possible option as far as financing, but in the end, he was able to make us a good deal and get us the car we came for. Donny is a family man so it's easy to put your trust in him. Great personality and very easy to talk to. He is a very understanding individual, and you can tell he really wants to help you, not just sell you a car. Both Donny and Peter, who had an hour drive home, took their time with us to make sure we were satisfied, even after closing hours. The car is incredible, and I would definitely do business again with these people. More

DON'T WASTE YOUR TIME!! WHAT A NIGHTMARE! Took the 2 hour drive to BILL KAY HONDA. Upon our arrival, around 12:30 pm, we asked to test drive a 2012 Acura, which is the specific car we took th Took the 2 hour drive to BILL KAY HONDA. Upon our arrival, around 12:30 pm, we asked to test drive a 2012 Acura, which is the specific car we took the 2 hour drive to see. When the salesman tried to start the car, IT DID NOT START!, he tried to jump start the car to no avail. After another 30 minutes of time wasted, he said they would put a new battery in the car and told us to come back in about an hour as they did not have the correct battery in stock and needed to have one delivered. My husband and I did what he requested and returned. The car was running and we took it for a test drive, less than one mile into our test drive a 2 feet piece of window trim came detached from its fitting. My husband had to roll down the window and literally hold onto it. The salesman told us we should go back so we didn't lose the piece. We did. When we returned, I assumed that they would fix the piece so we could take a proper test drive but after 30 minutes had passed, no one had come out to assess the problem and the salesman had disappeared. He finally appeared and asked if we wanted to come inside. What for? I thought, I drove 2 hours to get here, and had now been at bill Kay Honda for a total of Three hours and I've only driven the car for 5 minutes??!!! I told him I wanted to DRIVE THE CAR, WITHOUT IT FALLING APART. we took it for another test drive. Upon returning to the dealership, we went inside it was now 4:00pm, I told him my experience had been less than satisfactory and that we would need to discuss the price after all the things that had went wrong. Negotiations were definitely in order. He gave me the usual BS of this car was priced to reflect the issues, I mentioned, however, I am sure the trim piece flying off WAS NOT!!... He went off to the mgr and came back to tell me what they were asking was the best they could do. At this point, I was DONE! THEY EXPECTED ME TO PAY THEIR ASKING PRICE AFTER THE CAR DID NOT START, A TRIM PIECE BROKE OFF AND I HAD WASTED 4 HOURS OF MY TIME WAITING FOR THEM TO GET THEIR CRAP TOGETHER!!! ABSOLUTELY ABSURD!!! I GOT UP WALKED OUT, AND TOOK THE CASHIERS CHECK I HAD WITH ME TO PURCHASE THE CAR OUTRIGHT!!! WHAT A MISSED OPPORTUNITY FOR YOU BILL KAY HONDA!!!! BUYER BEWARE! More

A pleasurable experience! After weeks of inconvenience and professional treatment at various dealerships we came across a listing for the car we wanted at Bill Kay Honda south After weeks of inconvenience and professional treatment at various dealerships we came across a listing for the car we wanted at Bill Kay Honda south of Chicago. From the beginning with the no hassle/haggle price agreement to the final parts of the process involving finalizing payment we experienced some of the best customer service we've ever had! I would highly recommend this dealership and especially the sales rep Scott for any of your automotive car purchasing needs. More

Service Department was too good to be true We were traveling to see my daughter at U of I when our car completely shut down on 57 just before an exit. We rolled off the exit only to find thi We were traveling to see my daughter at U of I when our car completely shut down on 57 just before an exit. We rolled off the exit only to find this Honda Dealer right at the end of it. First too good to be true!! But rolled into the service department where Alan immediately helped us with our issue. He squeezed our car in for service, called the Enterprise rent a car to help us keep our plans for the day and told us to go have fun and forget about the car. He would likely be able to have the car ready on our return back from U of I. Alan did exactly that. Alan is a great example of what customer service should be. It is easy to feel helpless when your car breaks down - especially in an area one is unfamiliar with. We were so appreciative of his help that day! More

What All Car Dealerships Should Aspire To Be We purchased a brand new 2015 Honda Odyssey today and the entire experience was fantastic. In the past, we had a very unpleasant experience from anoth We purchased a brand new 2015 Honda Odyssey today and the entire experience was fantastic. In the past, we had a very unpleasant experience from another dealership when we bought our last car and now we were not happy with anything our local dealers were offering us, so we felt it was to our benefit to travel the 135 miles to Bill Kay Honda. Our decision started with the best salesman we've every dealt with, Donnie McGee. Donnie answered every question we had, went over every detail with us, provided a complete, detailed quote before we made the trip to purchase the car. He covered every aspect of trying to locate the car we wanted, getting the price we wanted, and the financing terms we were looking for were all in full disclosure and detail. Our experience continued with Pete Pishos in financing and finished with the excellence of the service department in getting the car ready for us to take home with us on the same day. Because of everyone we dealt with at this dealership, we left very happy and with our new car. All car dealerships should take lessons from Bill Kay Honda and aspire to be like this dealership. More

Best Car Buying Experience Ever! I found out about the car I wanted, a 2008 Honda Accord EX-L, on Autotrader. It was late in the evening, but the salesman there, Bert Tvrz, still too I found out about the car I wanted, a 2008 Honda Accord EX-L, on Autotrader. It was late in the evening, but the salesman there, Bert Tvrz, still took time to engage with me on chat. I talked with Bert more the next day, and he got me in touch with their finance manager. I told him that I only had been on my job for a short time, and had other credit issues. He said no problem, that he would do his best to get me a competitive rate and a good loan. HE DID. I am now driving a great one-owner, low-mileage Honda Accord with a two-year service contract that Bert sold new to the first owner, all at a price that fits my budget. I have bought a lot of cars over the years, but this was my BEST car buying experience ever! I came to Illinois from Kansas to pick up my car and drive it home. Ran like a new car, and my wife loves it. Thanks Bert, Brent and Pete! Thanks Bill Kay Honda! More