Bill Jacobs Volkswagen

This was my second attempt at purchasing a vehicle through Bill Jacobs Volkswagen, and unfortunately, it ended in disappointment again. I was looking to trade in my 2024 Golf R for the newly improved through Bill Jacobs Volkswagen, and unfortunately, it ended in disappointment again. I was looking to trade in my 2024 Golf R for the newly improved 2025 model. However, the sales process felt more like an effort to push me toward settling for what was already on the lot, rather than helping me get the car I truly wanted. After deciding to take things into my own hands—and with support from Volkswagen of America—I learned that dealerships have the ability to trade inventory between each other to better meet customer preferences. This is an option no one at Bill Jacobs ever offered or even mentioned to me. While I still plan to use their service department for maintenance, I won’t be returning to the sales team for any future Volkswagen purchases. Twice was enough. A dealership should be proactive in helping loyal VW drivers get the vehicle that fits their needs, not just the one that’s easiest to sell. More

Friendly, professional and courteous people. Made every effort to make sure we were satisfied with purchase of our new vehicle - from trade-in of car to financing options, special offers and dem Made every effort to make sure we were satisfied with purchase of our new vehicle - from trade-in of car to financing options, special offers and demonstrating features of new vehicle. Would definitely recommend to friends and family. And will be a return customer!! More

Purchased 2 vehicles at once. Very friendly and helpful. Understandable and fast. I was pleased with how I was treated. Very friendly and helpful. Understandable and fast. I was pleased with how I was treated. More

First time I was a repeat buyer from a dealer. Very honest and painless process Very honest and painless process More

Ricardo was a pleasure to work with. Very attentive and made sure that I got a great deal on my new Atlas. Thank you to Ricardo and Bill Jacobs team for getting me back into a Volkswage Very attentive and made sure that I got a great deal on my new Atlas. Thank you to Ricardo and Bill Jacobs team for getting me back into a Volkswagen. More

We recently bought a new Atlas Cross Sport, and Ricardo Echeveria made the process seamless and enjoyable. He was very knowledgeable about the vehicle and was so sweet to my 7 year old daughter who was wit Echeveria made the process seamless and enjoyable. He was very knowledgeable about the vehicle and was so sweet to my 7 year old daughter who was with me that day. The overall process took only a couple hours and we left extremely happy. More

Great customer service especially with Ricardo who we have leased multiple different cars via. Ricardo is extremely knowledgeable have leased multiple different cars via. Ricardo is extremely knowledgeable More

Ricardo gave us excellent service and all the information we needed about the cars. Very satisfied with our purchase. Thank you, Ricardo. we needed about the cars. Very satisfied with our purchase. Thank you, Ricardo. More

He stop and listen to what I was looking for and provide great customer service great customer service More

Ricardo is so thoughtful and helpful in getting me a new car. He works to get you what you need . car. He works to get you what you need . More