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Bill Jacobs Volkswagen
Naperville, IL
476 Reviews
Bill Jacobs is a name you can trust. Still, after 50 years in the automotive business, we appreciate our customers more than ever and will work hard to maintain life-long relationships. We pride ourselves on delivering a level of customer satisfaction beyond your expectations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 476 reviews
December 08, 2024
5 stars across the board. Chris made the buying process very easy. He explained everything in detail and made sure we understood everything before moving on to the next step. Chris made the buying process very easy. He explained everything in detail and made sure we understood everything before moving on to the next step. He was patient and helped us make a confident purchase. We will be returning customers. More
by Nick Szopinski
December 08, 2024
Above and beyond service from start to finish. Jim was patient and accommodating. We were anxious to find something that both supported our growing family and also fit into our budget. Jim was rea Jim was patient and accommodating. We were anxious to find something that both supported our growing family and also fit into our budget. Jim was reassuring that he would “make it work” and he exceeded our expectations. We are already looking forward to working with him again! More
by Nick Szopinski
November 30, 2024
As a first time car buyer, Jim was an excellent person to work with! He was knowledgeable & made sure I was educated on all things which I very much appreciated! He has a great attitude & was great to work w work with! He was knowledgeable & made sure I was educated on all things which I very much appreciated! He has a great attitude & was great to work with! Thank you Jim! More
by Bella Hernandez
Employees Worked With
November 23, 2024
Jim and Gerardo were absolutely great to work with. They helped me out so much with buying my lease. I truly appreciate how honest and straightforward they were throughout the process. Also, want to me They helped me out so much with buying my lease. I truly appreciate how honest and straightforward they were throughout the process. Also, want to mention Chris and Jason, they were very attentive and helped with any issue that came up. Definitely will be coming back to Bill Jacobs VW. More
by rojasale230
November 23, 2024
My husband and I searched far and wide for a reputable dealer and respectable salesman. From the moment we sat down with Jim Jacobson, we knew we were going to purchase a car from him. He was honest, resp dealer and respectable salesman. From the moment we sat down with Jim Jacobson, we knew we were going to purchase a car from him. He was honest, respectful, kind, and worked with us. We felt like he was in our corner. There were no gimmicks or sleazy sales tactics here. We’ll be coming back to Jim for our next vehicle to save ourselves time and the headache of dealing with gimmicky car sales! More
by elshareif.asmaa
Employees Worked With
November 16, 2024
Ricardo Echeverria has been instrumental in making an easy purchasing decision on a new vehicle. It all came about because of his knowledge, professionalism, pleasant personality, accommodating nature, n easy purchasing decision on a new vehicle. It all came about because of his knowledge, professionalism, pleasant personality, accommodating nature, no pressure and ongoing patience trying to find the right vehicle. Ricardo is a huge credit to the staff of Bill Jacobs Volkswagen. More
by JSL
Employees Worked With
November 10, 2024
My salesperson Jim Jacobsen was superb! He is very knowledgeable, helpful and friendly. He heard me and did not pressure me into a purchase. I ended up buying out my lease and he was as gra He is very knowledgeable, helpful and friendly. He heard me and did not pressure me into a purchase. I ended up buying out my lease and he was as gracious as if I were purchasing a new vehicle! More
by tamaraknight0428
Employees Worked With
October 23, 2024
Shady practices, dodging calls and not updating customers on anything pertaining to financing. The salesperson was nice (Gerardo). on anything pertaining to financing. The salesperson was nice (Gerardo). More
by Vlad
October 08, 2024
Jim Jacobson was great from when we first walked in! It was honestly a great experience, and I was pleased to see how transparent the entire process was. Definitely recommend! It was honestly a great experience, and I was pleased to see how transparent the entire process was. Definitely recommend! More
by k.shinkare5
