Darren Heath

Robert Butts was beyond great to deal with as the salesman. Bill Jacobs met all my requests swiftly and without concern. I am really excited with my new VW 2026 Tiguan SE. If you have never been to B salesman. Bill Jacobs met all my requests swiftly and without concern. I am really excited with my new VW 2026 Tiguan SE. If you have never been to Bill Jacobs, check it out! More

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This is coming from a person who's in the industry and a finance manager too. I would strongly caution anyone considering purchasing a warranty or any additional products from this company. After calling finance manager too. I would strongly caution anyone considering purchasing a warranty or any additional products from this company. After calling four separate times to cancel my warranty — which they are legally required to process — I received no response and no follow-up. There has been zero communication after the sale, and it’s incredibly frustrating to feel ignored when trying to resolve a legitimate issue. If customer service and accountability matter to you, I would recommend looking elsewhere. More

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My lease was ending on my current Tiguan, Ricardo and Kelsie both helped me through the process getting into a new car. The process was super smooth and painless. They customer service as always was exce Kelsie both helped me through the process getting into a new car. The process was super smooth and painless. They customer service as always was excellent, they understood what my budget was and didn’t try to push me beyond that at all. They got me a crazy good deal and into a new 2025 Tiguan. More

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We recently bought a new Atlas Cross Sport, and Ricardo Echeveria made the process seamless and enjoyable. He was very knowledgeable about the vehicle and was so sweet to my 7 year old daughter who was wit Echeveria made the process seamless and enjoyable. He was very knowledgeable about the vehicle and was so sweet to my 7 year old daughter who was with me that day. The overall process took only a couple hours and we left extremely happy. More

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I bought my 2022 VW Taos from Bill Jacobs VW. The car was in an accident on March 3, 2025, and it is still not repaired due to a part on backorder with no ETA. I've been without this car for almo The car was in an accident on March 3, 2025, and it is still not repaired due to a part on backorder with no ETA. I've been without this car for almost 4 months now and Bill Jacobs has done NOTHING to assist me with this issue. I've emailed Darren Heath and every other person on their leadership team and they won't even respond to me. VW Corporate just refers me to the dealer. The body shop and the insurance company has never seen anything like this, especially with the lack of communication or empathy by the dealer and manufacturer. I own two VWs but now when I'm stuck in this limbo, the dealership just ignores me. I actually had to buy another car because we needed a car - and the ironic thing is if Bill Jacobs VW had cared at all about this issue, I was likely buying a Taos or Tiguan from them for my middle daughter who is now driving. For their GM to not even have the decency to respond to an email from a customer is quite telling. More

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Very attentive to their customers and very willing to ensure happiness as well as provide quality service ensure happiness as well as provide quality service More

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The dealership has supported me with each lease that I have had. Prior to leasing I had a Volkswagen silver beetle in the service I got from the service department was excellent. have had. Prior to leasing I had a Volkswagen silver beetle in the service I got from the service department was excellent. More

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Love this place! Got my third VW from Robert B and for the third time had an outstanding experience with him. Chris V in finance was also very welcoming and helpful w Got my third VW from Robert B and for the third time had an outstanding experience with him. Chris V in finance was also very welcoming and helpful when picking out extended warranty’s for my new 2025 Tiguan. Thank you everyone at Bill Jacob’s VW! More

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I had the pleasure of working with Jim Jacobson both day that I was at this dealership and he was amazing. Not only was he good at helping me narrow out my options, but he made us feel comfortable the whole that I was at this dealership and he was amazing. Not only was he good at helping me narrow out my options, but he made us feel comfortable the whole way through. It was my first time and he was so helpful, walked us through everything step by step, along with Chris, and made it such an amazing experience. Thank you! More

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Shady practices, dodging calls and not updating customers on anything pertaining to financing. The salesperson was nice (Gerardo). on anything pertaining to financing. The salesperson was nice (Gerardo). More

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