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Bill Jacobs BMW

Naperville, IL

Overview
Employees
Reviews
Vehicles
5.0
3,289 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,289 reviews

August 28, 2024

Great experience with Alex Flinn. We always service our cars with him. It’s really nice to have that relationship at the dealership. More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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Aug 29, 2024 -

Bill Jacobs BMW responded

Anthony, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 27, 2024

Great service, and beautiful Facility. Brendon was very professional and knowledgeable. All of which is why I continue to return. 5 stars! More

by Brianswanson480
Recommend Dealer
Yes
Employees Worked With
Brendon
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Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 26, 2024

Both my father and myself drove from Milwaukee to buy our cars from Bill Jacobs BMW. We both had the pleasure of working with Jose Vargas and our experience was outstanding. While there are other BMW dealers More

by john.lavelle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
GIGI DEMIROVSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! We are always more than happy to assist you if anything else comes up. Take care!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Feel free to reach out to us if you need anything. Have a wonderful day.

August 25, 2024

Great experience from beginning to finish my service advisor. Donnie was friendly and service and relatively quick. More

by jinlee
Recommend Dealer
Yes
Employees Worked With
Donnie. K
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Aug 31, 2024 -

Bill Jacobs BMW responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 25, 2024

My service advisor Donnie was great. It took his time and reviewed all points of my X5. I was very happy when I left. More

by MR.Delon
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

August 25, 2024

Donnie took good care of us during our service visit, very timely and great communication. Thank you for everything! More

by G.H
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 25, 2024

The service rep Donnie was very nice. Kept me informed and made sure the service was complete and the vehicle washed. More

by Lu
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We hope you have a great day!

August 25, 2024

Donnie did a fantastic job getting my car service completed. I really appreciate the acknowledge and communication skills. More

by Will
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi Will, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

August 25, 2024

My service advisor Donnie was excellent. He's courteous and professional. He's my go-to every time. More

by rebeccatyson459
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

August 24, 2024

Bought a pre owned Audi from Bill Jacobs BMW. My third vehicle from BJ. Good service. More

by Submariner
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

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