Bill Jacobs BMW

I went to Bill Jacobs for service for something that was under warranty. The service department told me that I had issues with front axle boot, engine mounts, suspension and shock absorbers, abnormal tire w under warranty. The service department told me that I had issues with front axle boot, engine mounts, suspension and shock absorbers, abnormal tire wear, and that I didn't have the latest software upgrade. I went to an independent mechanic that specializes in German cars for everything but the front axle boot which Bill Jacobs repaired. It turns out that there wasn't anything wrong with my suspension and shock absorbers and my tires where fine. The cost for the engine mounts at the independent mechanic were half the cost of the Bill Jacobs estimate. Also, Bill Jacobs admitted that I didn't need to upgrade software, but it was a way for them to make $200 for something that I didn't need. So, Bill Jacobs was going to charge me thousands of dollars for work that didn't need to be done!!! The final straw was when they provide my contact information to SiriusXM so they could solicit me for a subscription. My advice is to only go there for service if you want to pay for services that need need to be performed. Not only will I not use their service department again, I will never buy a BMW car again since I have lost trust in BMW service departments. More

Highly recommend Bill Jacobs BMW. Incredibly friendly and knowledgeable staff. Bill Earnest made the entire car buying process very easy. I love my new X5! Incredibly friendly and knowledgeable staff. Bill Earnest made the entire car buying process very easy. I love my new X5! More

Zahid was extremely professional and thorough throughout the entire purchasing process and his patience assisted us in making the right decision to purchase the car. the entire purchasing process and his patience assisted us in making the right decision to purchase the car. More

This dealership made car buying easy but David made it even easier and I did not feel like I was being sold a car more so being helped to find something I would enjoy driving. Thanks! even easier and I did not feel like I was being sold a car more so being helped to find something I would enjoy driving. Thanks! More

Excellent customer service! I never experienced such professionalism and transparency at a dealer before. The car buying process was smooth and I felt confident in my decision. I never experienced such professionalism and transparency at a dealer before. The car buying process was smooth and I felt confident in my decision. Thank you! More

My service writer, Jeff, went the extra mile for me and was a pleasure to work with. This is refreshing when using a dealer service department. was a pleasure to work with. This is refreshing when using a dealer service department. More

I’m happy with the results and the service . I’m treated like family here from Jeff and Mike I’m treated like family here from Jeff and Mike More

Just completed regular service on our X3 at Bill Jacobs and it was a great experience. Our Service Advisor Jeff Hulsebus listened intently as we described some day-to-day driving concerns, and he was quick and it was a great experience. Our Service Advisor Jeff Hulsebus listened intently as we described some day-to-day driving concerns, and he was quick to get us a quote for replacement tires which we had installed. Once Jeff had a good feel for the likely service time he proactively offered a loaner which was super helpful. More