Bill Jacobs BMW

We had a great experience purchasing our X5 from Bill Jacobs BMW as out-of-state buyers! We drove from Cincinnati because they have a great selection in stock. Also, they were friendly, honest, and strai Jacobs BMW as out-of-state buyers! We drove from Cincinnati because they have a great selection in stock. Also, they were friendly, honest, and straightforward from the very beginning. Communication leading up to our trip was excellent. Kevin and Gigi were always responsive, transparent, and happy to answer all of our questions. Even after it taking over a month for us to decide. A special thank you to Kevin for taking such great care of us before and throughout the day. He is a pleasure to work with and very knowledgeable. Also, to Rayyan, the (BMW) Genius, for getting everything set up before our drive home. Their attention to detail and commitment to customer service really stood out. If you're looking for a dealership that's honest, professional, and values its customers, we recommend Bill Jacobs BMW. Even if you're buying from out of state, don't hesitate, the trip is worth it! More

Aug 3 2026 I had a very disappointing experience with my service advisor, Mitch Shefveland.” “I arrived for a scheduled MINI service appointment after removing the flat tire from my MINI Cooper Clubman and service advisor, Mitch Shefveland.” “I arrived for a scheduled MINI service appointment after removing the flat tire from my MINI Cooper Clubman and bringing it to the dealership. I came in my Volkswagen Taos because my Mini was not drivable. Instead of asking me for my name or checking my appointment, he repeatedly assumed I was there for my Volkswagen and kept saying that Volkswagen was next door, even after I explained multiple times I had a MINI appointment.” “At no point initially did he ask for my name, phone number, or whether I owned a MINI, and I felt like I had to repeatedly justify why I was even there. After I was finally seated, he asked where I bought the car and why I didn’t buy it there, rather than focusing on helping me with my scheduled service. What should have been a simple check-in turned into me feeling dismissed and unwelcome. I expect better customer service, especially from a premium brand like Mini. I really hope this is taken seriously. More

I worked with Russ, he was great. He made my experience very easy and enjoyable! He made my experience very easy and enjoyable! More

I had a great experience with Bill Jacobs BMW and my sale rep. Kevin Kurpalo. He was very professional and easy to deal with. Kevin was very informative and made the car buying process enjoyable. rep. Kevin Kurpalo. He was very professional and easy to deal with. Kevin was very informative and made the car buying process enjoyable. More

After searching nationwide for a specific vehicle, I found the exact match at Bill Jacobs BMW. From my initial call, Russ Millard was exceptionally courteous and helpful. Working with Russ, General Mana found the exact match at Bill Jacobs BMW. From my initial call, Russ Millard was exceptionally courteous and helpful. Working with Russ, General Manager Mike Alder, and the finance team made the entire transaction seamless and efficient. I am thoroughly impressed with the level of service provided by Bill Jacobs BMW and highly recommend them to prospective buyers More

Russ Millard and the sales team at Bill Jacobs BMW are fantastic to work with. fantastic to work with. More

Client Asvisor, Joshua Schneider was helpful and transparent throughout the negotiation stage and he and the business office efficiently closed this out of state deal transparent throughout the negotiation stage and he and the business office efficiently closed this out of state deal More

I went to Bill Jacobs for service for something that was under warranty. The service department told me that I had issues with front axle boot, engine mounts, suspension and shock absorbers, abnormal tire w under warranty. The service department told me that I had issues with front axle boot, engine mounts, suspension and shock absorbers, abnormal tire wear, and that I didn't have the latest software upgrade. I went to an independent mechanic that specializes in German cars for everything but the front axle boot which Bill Jacobs repaired. It turns out that there wasn't anything wrong with my suspension and shock absorbers and my tires where fine. The cost for the engine mounts at the independent mechanic were half the cost of the Bill Jacobs estimate. Also, Bill Jacobs admitted that I didn't need to upgrade software, but it was a way for them to make $200 for something that I didn't need. So, Bill Jacobs was going to charge me thousands of dollars for work that didn't need to be done!!! The final straw was when they provide my contact information to SiriusXM so they could solicit me for a subscription. My advice is to only go there for service if you want to pay for services that need need to be performed. Not only will I not use their service department again, I will never buy a BMW car again since I have lost trust in BMW service departments. More

I had a great experience at Bill Jacobs BMW with the purchase of my new X5. Kevin was professional, personable and very transparent making the process truly enjoyable. I would also like to shout out to purchase of my new X5. Kevin was professional, personable and very transparent making the process truly enjoyable. I would also like to shout out to Rayyan, the BMW Genius! He was so helpful in explaining and setting up the features in the vehicle. Kevin & Rayyan were a great team! More

Highly recommend Bill Jacobs BMW. Incredibly friendly and knowledgeable staff. Bill Earnest made the entire car buying process very easy. I love my new X5! Incredibly friendly and knowledgeable staff. Bill Earnest made the entire car buying process very easy. I love my new X5! More