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Bill Jacobs BMW

Naperville, IL

Overview
Employees
Reviews
Vehicles
5.0
3,285 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,285 reviews

September 24, 2024

Jeff Hulsebus is an excellent Service Advisor. He is professional, efficient and friendly. The service was performed quickly while I waited. More

by Jim Dreveny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
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Nov 14, 2024 -

Bill Jacobs BMW responded

Hello Jim Dreveny, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

September 24, 2024

Alex Flinn was knowledgeable and made sure that my concerns were addressed. He even set up a time for me to meet with a BMW Genius and made sure I knew how to operate the vehicle. I appreciated his ti More

by Kristi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Kristi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 24, 2024

Good location easy access. Aiways wash my car.. Jeff always pleasant and keeps me informed Great employee More

by Donagberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
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Nov 14, 2024 -

Bill Jacobs BMW responded

Donagberg, we are so pleased you enjoyed your visit to Bill Jacobs BMW! Thanks for taking the time to leave us this information about your recent visit. Take care!

September 24, 2024

Spectacular experience! Overall staff are very welcoming and very helpful. Huge shout out to Jeff in the service department! More

by Phill T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff at Service department
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Oct 01, 2024 -

Phill T responded

Spectacular experience!

September 24, 2024

Very professional, organized and thorough operation with an amazing selection of BMWs. I would be happy to do business with them again. More

by Kk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Preston O’Sadnick and Giselle
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Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

September 23, 2024

Bill Jacobs BMW has been my favorite dealership. I always deal with Alex when my car comes in for service. The pricing is fair and the amenities are very nice too. More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Steven, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 23, 2024

Sales person (Stefan) and all related staff and management was well informed, easy to work with and responsive. They made the entire process easy and logical. More

by Dennis
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Alder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Trax
5.0
This rating includes all reviews, with more weight given to recent reviews.
GIGI DEMIROVSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalil Guissé
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stefan Malm
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Dennis, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 22, 2024

I called Jacob in service stating my brake light came on and I was panicking. He assured me not to worry and got me in within the hour and took care of my concern. Your the best as always. More

by Faqrabawi44
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
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Nov 14, 2024 -

Bill Jacobs BMW responded

Faqrabawi44, we are so happy to read such a great review about Bill Jacobs BMW! Please don't hesitate to reach out if there's anything additional we can do for you.

September 22, 2024

Jacob Murrar is fantastic. I love how he greets me in the drive and takes care of all my needs without hesitation.Thank you so much. Always a pleasure working with you. More

by Bilalk1992
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Bilalk1992, we're so glad that we were able to go above and beyond your expectations! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

September 22, 2024

It’s a blessing having Jacob Murrar as my service guy. He always does a great job and always makes my visit easy. Will always recommend my friends and family to you. Love the new design of the X7. More

by Ojarrar10
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

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