Bill Hood Chevrolet - Service Center

Third time terrible service. Scheduled service approximately 4 days in advance. Dropped off at scheduled time. Took 2 days before car was entered the shop for diagnosis. Did Scheduled service approximately 4 days in advance. Dropped off at scheduled time. Took 2 days before car was entered the shop for diagnosis. Did not complete service requested and did half xxx job on work they performed. However, very proud of charges. Trading in Tahoe for Ford Expedition due to xxxx poor service at Hood Chevrolet, Covington. More

Bill Chaucer was very Friendly and helpful. Did not feel pressured into buying vehicle. I will recommend Bill to friends and family Did not feel pressured into buying vehicle. I will recommend Bill to friends and family More

My experience with Hood Chevrolet was easy and concise. They fixed the recall and changed my oil with no issues. They were friendly, Mark Johnston was great with his communication. They fixed the recall and changed my oil with no issues. They were friendly, Mark Johnston was great with his communication. More

I am always please with the staff and work from Hood Chevy. They accepted my car in the morning and it was done early that afternoon. Chevy. They accepted my car in the morning and it was done early that afternoon. More

My issue was handled quickly and professionally by the service department and the body shop. service department and the body shop. More

I made an appt. with the Service department a week in advance. Dropped the vehicle off and it took 2 days for them to even look at the issue. The communication from with the Service department a week in advance. Dropped the vehicle off and it took 2 days for them to even look at the issue. The communication from the advisor was lacking. I ended up having to go to the dealership in person to escalate to Service Management. Once escalated, the vehicle was finally looked at and the repairs made. More

I had a great time these services was amazing would definitely come back to buy another one.the sell rep deserves a raise give him his flowers please definitely come back to buy another one.the sell rep deserves a raise give him his flowers please More

Technician lied to my wife that we needed new air filters, cabin and engine. He told her that one was black and one had been chewed on by mice. There is no way either condition is true. There is no filters, cabin and engine. He told her that one was black and one had been chewed on by mice. There is no way either condition is true. There is no evidence of mice, and the air filters were replaced by this dealership during the pre-owned certification in December '23. This is unacceptable. This Technician clearly took advantage of a female. This is not what I'd expect from Bill Hood. More

Mr. Mark has been my service advisor and he has been so nice and helpful! I have had to bring in my Tahoe for a side mirror camera issue and each time I have time back he has never complained and been easy nice and helpful! I have had to bring in my Tahoe for a side mirror camera issue and each time I have time back he has never complained and been easy to work with. More

If you're getting your oil changed elsewhere, you're missing out - had me in on-time for my appointment and I was outta there before I knew it...not to mention they've got local oil change prices beat! missing out - had me in on-time for my appointment and I was outta there before I knew it...not to mention they've got local oil change prices beat! More