Bill Hood Chevrolet
Covington, LA
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
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I bought a new Chevy Equinox saturday and couldn't been more pleased. Mr. Bill was excellent and worked hard for us. The whole experience was absolutely the best.They have our business for life. Thank each more pleased. Mr. Bill was excellent and worked hard for us. The whole experience was absolutely the best.They have our business for life. Thank each of you for a great experience. More
Good info on the website enabled me to go to the dealer with my preference in mind. Website, though, is clunky with annoying popups. Probably takes twice the time it should to do anything. Also, it turned with my preference in mind. Website, though, is clunky with annoying popups. Probably takes twice the time it should to do anything. Also, it turned out the car I wanted was NOT a V8 like it said in the website, but actually a V6. At the dealership, Toby was a great salesman! He was knowledgeable and not pushy. He was attentive to my preferences. I felt I got a fair price. There are a couple of outstanding items that they have not followed up on. I’m sure they will. I was a cash pay customer, it should have been a quick in and out, but it took a long time from when I agreed to buy to when I actually got to leave. Seemed like hours. This is what makes car-buying painful. Interaction with the warranty guy was less than enjoyable. You agree to pay for a car, then the warranty guy intentionally puts doubts in your mind as to whether the dealership actually stands behind the quality of the product. I turned down the warranty because it was offered only after they had exhausted my customer surplus. Then he handed me a list of all of the things that I could have had covered. In my view, it was a list of things that they should have checked and assured were right before they sold the car. Apparently they don’t sell quality, they sell warranties. They detailed the car, but after the wash the headlights had water in them. They said they would call me to bring it in to get it fixed. Instead a third party called me when I was out of town. When I got back, I called the third party to schedule the fix, left a message, and they never returned my call. Still have water in the lights. Now I have had to have the car in the shop for an alignment after just a couple of weeks. I’ve learned the frame is bent and the wheels cannot be aligned to factory spec. I am now seeing indications of body damage and sub-standard repairs. The bumper was apparently re-painted and the rest of the car not properly masked, as there is overspray in the windshield that tears up the wipers and makes it hard to drive at night. The driver-side door has a poorly-repaired dent and is somewhat deformed. A few days after purchase, I got a message that it was time for an oil change. The oil looked fresh, did they change the oil and not reset the clock? I would say, if you buy from Hood, ask to take the car to a mechanic and a body shop. Know they are not confident about their quality and negotiate the price down about $3000 so that you have room to get the warranty. More
everything was great. Mark handled ticket from beginning to end and kept me informed as to what was going on and what needed to be done Mark handled ticket from beginning to end and kept me informed as to what was going on and what needed to be done More
Stephen was amazing he helped me find the car I wanted and I got the drive it out that day would definitely recommend all my friends and family to shop at the dealership and ask for Stephen as their sales and I got the drive it out that day would definitely recommend all my friends and family to shop at the dealership and ask for Stephen as their sales consultant More
They made the buying experience easy Ann explained everting to me. I felt very comfortable during the whole process. everting to me. I felt very comfortable during the whole process. More
The shop was clean. The techs were clean and professional who take satisfaction in their craft. The techs were clean and professional who take satisfaction in their craft. More
From the ease of making my service appointment to the way, I’m treated and greeted at the dealership. I could not be more satisfied. I actually enjoy coming to the dealership to have the work done on way, I’m treated and greeted at the dealership. I could not be more satisfied. I actually enjoy coming to the dealership to have the work done on my truck because I know with 100% confidence that my vehicle will be properly cared for. I’ve been a longtime customer and will continue to be so. More