Bill Hood Chevrolet

The customer advisor was awful; took my truck in to have the rear passenger window repaired on a scheduled appointment for 7:00am did not get a call back. I called the dealer to find out the status of my ve the rear passenger window repaired on a scheduled appointment for 7:00am did not get a call back. I called the dealer to find out the status of my vehicle and he did not know what i was asking. He figured out he was the advisor then proceeded to tell me they were not going to be able to fix the window they would get to it tomorrow. Kept my truck for two days. The thin rubber strip was sticking up i had to glue it in place. I had to try and find my truck it was not parked where it was supposed to be when I went to pick it up. Service was very poor! More

Bill Hood Chevrolet made the buying process very easy. Everyone was very professional and I will shop there again. Everyone was very professional and I will shop there again. More

I arrived 30 minutes early for my appointment however they took my truck straight to the rack and got me out in under an hour for an oil change and tire rotation. I can’t ask for anything more. Thanks gu they took my truck straight to the rack and got me out in under an hour for an oil change and tire rotation. I can’t ask for anything more. Thanks guys More

The value of my trade-in was low. But I expected it because of it's mileage and age. But I expected it because of it's mileage and age. More

I brought my truck in to get an issue diagnosed, and eventually fixed. My only disappointment was it took 4 days to diagnose the issue. I brought it in Thursday morning and didn’t get a diagnose until eventually fixed. My only disappointment was it took 4 days to diagnose the issue. I brought it in Thursday morning and didn’t get a diagnose until Monday mid day. Other than that, my experience was good. The person I was working with was great (Bill), and once they identified the issue it was repaired the same day. More

Dealership and Mason were both upfront and an honest during our text and telephone communications. I traveled over two hours to purchase from them and was not disappointed at all. They took the time to during our text and telephone communications. I traveled over two hours to purchase from them and was not disappointed at all. They took the time to explain everything I needed to know throughout the whole process. More

I brought the car in for a brake system recall and they changed it to the wrong brake fluid without asking me. changed it to the wrong brake fluid without asking me. More

Great experience with my new vehicle purchase. Loved how they explained all the buttons on my new car. Bill was a great salesman to work with. Loved how they explained all the buttons on my new car. Bill was a great salesman to work with. More

When I got the report back on my car it show that I needed my oil changed. But it also said that we declined it. This was not true. They never mentioned it to me. We knew it was in need of an oil chang needed my oil changed. But it also said that we declined it. This was not true. They never mentioned it to me. We knew it was in need of an oil change but we were do upset about our new car breaking down in the middle of the highway we didn’t even think about it. It would have been nice for them to mention it but nothing. Then to lie and say we declined it really kind of pisses me off to be honest. More