Bill Dube Toyota

The following review was written immediately after our purchase, but we decided to “sleep on it” for over a year. We still feel that this abysmal rating is justified, hence our posting a year later. I purchase, but we decided to “sleep on it” for over a year. We still feel that this abysmal rating is justified, hence our posting a year later. I also posted this review on google but it is suspiciously not public. I suspect Bill Dube is suppressing negative reviews. We got screwed by Dubes! My girlfriend and I were looking to purchase a used Rav4 and after a ton of searching, we decided to buy a 2018 with low miles at Bill Dube's. We ended up working with the salesman Sam Mash. Initially, Sam seemed to be a typical salesman and we did not have any issues working with him. We asked Sam about getting the upgraded floor mats, roof rails, and a roof rack included for free. Sam said that he could not do all three but implied that the upgraded floor mats and roof rails would be included for free. Upon deciding that we wanted the car, we were presented with an invoice that included the base price of the car, half of the upgraded mats that we requested, the roof rails, and the labor to install, all of it to be paid for by us (at an even higher cost than it would have been to buy these parts elsewhere). We were told that the car had been mis-priced anyway and that we were getting a deal regardless of the previously mentioned accessories not being included. Feeling deceived, we considered this an issue, but as young adults working full time, we needed to get a car ASAP so we decided to continue with the purchase without the accessories that we were previously told could be included for free. Before signing the paperwork Sam told us that they could DEFINITELY match or beat the lease that our bank had offered us and that we could take the car home that night. After some more milling about, we were told that they could not beat the lease and that we would have to go through our bank. We were fine with that at this point, as it was nearing closing time at Bill Dube’s, and we just wanted to get the car and move on with our lives. After we signed the paperwork that said we were going to purchase the car we were told to go into the financial office to finish our paperwork. In the financial office we were told that we could NOT take the car home and would have to do the 4+ hours driving again the next day (forcing the both of us to miss more work). These were not the only issues we had with Bill Dube. We were also told that they could buff out a scratch on the driver's side front bumper before we took it home, and they did not. Sam said that they tried to but the scratch looked identical to when I saw it the day before. They also did not even complete the necessary paperwork after we spent all day there so we had to miss more work and wait for them to get that done in the morning before we could pick up the car. Sam also seemed to know very little about the paperwork he was having us sign. Lastly, everyone had face masks but several of the salesmen were wearing them around their chin (not covering their mouths or nose) the entire time that we were there (this was during the height of the pandemic over a year ago). Upon the first visit to our mechanic with the Rav4 we also learned that the wheels were severely out of alignment and were causing uneven wear on the tires which required replacement shortly thereafter. The brakes also needed replacing shortly after our purchase. After spending a total of about 8 hours at Bill Dube's, we have left feeling deceived and lied to while regretting having given them our business. We will never be bringing our business back to Dube’s. More

My experience with Bill Dube was great. I had called beforehand to see if they had my desired car in stock and the pricing was much cheaper than the other dealers around New Hampshire. Upon I had called beforehand to see if they had my desired car in stock and the pricing was much cheaper than the other dealers around New Hampshire. Upon arrival the staff was very helpful and informative. I had made a deposit on a Rav4 Hybrid and expected it to arrive in June/July. When one became available a week later, Brian called me and made arrangements for me to pick it up the following day. As it was unplanned, I had to leave by a certain time. Brian and the rest of the people at Bill Dube were very accommodating and made sure I was able to leave at the necessary time. 10/10 service :) More

Worst experience at a car dealership in 20 years of buying cars. Blatantly predatory and discriminatory sales practices - avoid at all costs! Full story: I spent some time contacting a number of dea buying cars. Blatantly predatory and discriminatory sales practices - avoid at all costs! Full story: I spent some time contacting a number of dealerships to find a specific model and trim for my elderly parents, who needed a base model due to living on a fixed budget. We found that Bill Dube had one incoming soon, and we put a deposit down on it, with the promise from sales manager Anne that we would get a fair price for our trade that would be "in the range" of the KBB estimate (KBB trade-in value for our trade was $21k to $23k). Our new car arrived, and we drove the 90 minutes from our home in MA to pick it up. Once we got there and handed in our trade for a final valuation. Our salesman Darryl came back with an offer of $18500 for the car. I told him that we knew the car would be at least $25k on his lot, and we expected the trade value to be close to $22k, and asked why he was offering so little. He explained that he indeed expected to put the car on the lot for close to $26k, but he was only going to give us $18500. He explained that he thought it needed some work (brakes and tires). Then, he explained that if we didn't trade it to him, we would have two problems. First, if we left the lot without the trade-in, we would pay MA taxes on the full price of the new car, rather than the difference between the purchase and the trade. So he was reducing the amount he was offering for the trade by that amount. Second, we didn't have a new set of plates, and he was willing to bet that my elderly parents and I were not going to be willing to drive a 3-hour round trip to pick up the car. So given those, he was going to offer us a value that reflected our situation. It seems that he discounted $2000 from the value of the car. The work the car needed was no more than $1500, and the fair trade-in value of the car was $22k. At this point, we had already put down a deposit, so we had no choice but it accept their offer. This was a simply astounding experience. The coldly calculated explanation of how they were stealing money from my parents, who are struggling to make ends meet as retirees in today's economy was simply mind-blowing. It didn't feel like anyone in the entire place had an ounce of human emotion. More

Let me tell you what, this place is AMAZING. If you are looking for a new car or to trade in an old one, let these guys know. Brian is an astounding person to work with. I came in with a terribl If you are looking for a new car or to trade in an old one, let these guys know. Brian is an astounding person to work with. I came in with a terrible car and I left with a brand new one. They work with you, they listen to you and treat you as a person and not just a sale. They do their job and they do it well and in a timely fashion. 10/10 would recommend to anyone looking for a new vehicle. More

I went to the dealership because my tire light was on. Devin, from service kindly inflated tires to the necessary pressure. Kudos to you, Devin for your assistance! Thank you. Devin, from service kindly inflated tires to the necessary pressure. Kudos to you, Devin for your assistance! Thank you. More

Showed up for a 9:30am appointment to test drive and close a deal on purchasing a 2020 gmc sierra AT4 with 37,000 miles. We were greeted at the door by the sales person and given the keys to the new tru close a deal on purchasing a 2020 gmc sierra AT4 with 37,000 miles. We were greeted at the door by the sales person and given the keys to the new truck. First appearance of the truck wasn’t that great. Noticeable right off was 6-7 huge piles of bird crap on the hood. Black truck, white bird crap ya shows up nicely. Maybe I was expecting to much but any other dealership i have been to, and its a lot, has had the vehicle washed, cleaned and ready to sell before I got there. Not a deal breaker just not what I’m use to. So on to the test drive… We pull out of the parking lot hit 30mph and the truck is so loud I cant have a conversation. We hit the brakes to slow down and the brakes were terrible. Lots of vibration. Felt like the pads were shot and brake rotors warped. We immediately turned around and brought it back to the dealership after 2 tenths of a mile test drive. We looked over the vehicle and it was visible through the rims that the pads were worn and the rotors were gouged up and should have been serviced long ago. The tires were visibly cupped and looked like they have never been rotated in its 37,000 mile life. Hence the vibration, pulling to the right and loud howling. The tires were the factory Goodyear wrangler Duratrac which are very nice tires given they are taken care of. Not the tires fault here. We voiced our frustration and started dealing with the sales manager Donna. She did apologize that the vehicle was not up to par. They have had this truck for quite a while and people from the dealership have been driving this truck. Why hasn’t this been fixed? Especially of all things the brakes. After some back and forth they agreed to fix the brakes and offered us some money off the vehicle for new tires. The offer wasn’t even enough to cover the cost of the new set of tires. Never mind the mount and balance fees, a front end alignment, plus the time to make an appointment to get the work done. We already wasted enough time driving over 2hrs to the dealership just to find a truck with a 50k price tag that isn’t ready to sell. I was actually embarrassed for the dealership they would put anyone in that truck and expect them to buy it. Service manager should be reprimanded for even putting the sales people in a situation to try and sell this truck the way it sat. We told them that rather then give us money off the truck how about they take care of putting new tires on and we will buy the truck for the sticker price. We didn't want to drive it home the way it was because the truck howled so bad it pierced the cab of the truck. Thats no exaggeration. It wasn't your typical aggressive tire howl. Needless to say they wouldn't do the deal. Just a terrible experience all the way around and they really didn't give much effort to right the wrong or make a sale. They now hold the crown for my worst dealership experience ever. Buyers beware. Especially a used vehicle from these guy. More

Brian Doyle just sold me my second Corolla. If you need a car I absolutely recommend Brian! If you need a car I absolutely recommend Brian! More

I needed a new car and I when I arrived at Bill Dube I was met by Brian Doyle. He was very knowledgeable and courteous and assisted me throughout the process. After determining which car I was going to pu was met by Brian Doyle. He was very knowledgeable and courteous and assisted me throughout the process. After determining which car I was going to purchase I was met by Joshua Gray. He was fair dealing with me on negotiating the price of the car and was very respectful and personable. This was not a normal car buying experience, this was painless and I dare say, great! I will definitely go back again to purchase another vehicle, they have earned my business. Great Car Buying Experience! More

Great experience, fast, easy, and no pressure. Brian was a fantastic salesperson, easy going, courteous and polite. Ali was a great help as well with the financial details. Brian was a fantastic salesperson, easy going, courteous and polite. Ali was a great help as well with the financial details. More

My wife bought a blue Corolla hatchback from Brian and Ann today. Great experience! The finance manager was very friendly as well. Highly recommend Ann today. Great experience! The finance manager was very friendly as well. Highly recommend More