Bill Dube Toyota

Worst experience at a car dealership in 20 years of buying cars. Blatantly predatory and discriminatory sales practices - avoid at all costs! Full story: I spent some time contacting a number of dea buying cars. Blatantly predatory and discriminatory sales practices - avoid at all costs! Full story: I spent some time contacting a number of dealerships to find a specific model and trim for my elderly parents, who needed a base model due to living on a fixed budget. We found that Bill Dube had one incoming soon, and we put a deposit down on it, with the promise from sales manager Anne that we would get a fair price for our trade that would be "in the range" of the KBB estimate (KBB trade-in value for our trade was $21k to $23k). Our new car arrived, and we drove the 90 minutes from our home in MA to pick it up. Once we got there and handed in our trade for a final valuation. Our salesman Darryl came back with an offer of $18500 for the car. I told him that we knew the car would be at least $25k on his lot, and we expected the trade value to be close to $22k, and asked why he was offering so little. He explained that he indeed expected to put the car on the lot for close to $26k, but he was only going to give us $18500. He explained that he thought it needed some work (brakes and tires). Then, he explained that if we didn't trade it to him, we would have two problems. First, if we left the lot without the trade-in, we would pay MA taxes on the full price of the new car, rather than the difference between the purchase and the trade. So he was reducing the amount he was offering for the trade by that amount. Second, we didn't have a new set of plates, and he was willing to bet that my elderly parents and I were not going to be willing to drive a 3-hour round trip to pick up the car. So given those, he was going to offer us a value that reflected our situation. It seems that he discounted $2000 from the value of the car. The work the car needed was no more than $1500, and the fair trade-in value of the car was $22k. At this point, we had already put down a deposit, so we had no choice but it accept their offer. This was a simply astounding experience. The coldly calculated explanation of how they were stealing money from my parents, who are struggling to make ends meet as retirees in today's economy was simply mind-blowing. It didn't feel like anyone in the entire place had an ounce of human emotion. More

Let me tell you what, this place is AMAZING. If you are looking for a new car or to trade in an old one, let these guys know. Brian is an astounding person to work with. I came in with a terribl If you are looking for a new car or to trade in an old one, let these guys know. Brian is an astounding person to work with. I came in with a terrible car and I left with a brand new one. They work with you, they listen to you and treat you as a person and not just a sale. They do their job and they do it well and in a timely fashion. 10/10 would recommend to anyone looking for a new vehicle. More

I went to the dealership because my tire light was on. Devin, from service kindly inflated tires to the necessary pressure. Kudos to you, Devin for your assistance! Thank you. Devin, from service kindly inflated tires to the necessary pressure. Kudos to you, Devin for your assistance! Thank you. More

Showed up for a 9:30am appointment to test drive and close a deal on purchasing a 2020 gmc sierra AT4 with 37,000 miles. We were greeted at the door by the sales person and given the keys to the new tru close a deal on purchasing a 2020 gmc sierra AT4 with 37,000 miles. We were greeted at the door by the sales person and given the keys to the new truck. First appearance of the truck wasn’t that great. Noticeable right off was 6-7 huge piles of bird crap on the hood. Black truck, white bird crap ya shows up nicely. Maybe I was expecting to much but any other dealership i have been to, and its a lot, has had the vehicle washed, cleaned and ready to sell before I got there. Not a deal breaker just not what I’m use to. So on to the test drive… We pull out of the parking lot hit 30mph and the truck is so loud I cant have a conversation. We hit the brakes to slow down and the brakes were terrible. Lots of vibration. Felt like the pads were shot and brake rotors warped. We immediately turned around and brought it back to the dealership after 2 tenths of a mile test drive. We looked over the vehicle and it was visible through the rims that the pads were worn and the rotors were gouged up and should have been serviced long ago. The tires were visibly cupped and looked like they have never been rotated in its 37,000 mile life. Hence the vibration, pulling to the right and loud howling. The tires were the factory Goodyear wrangler Duratrac which are very nice tires given they are taken care of. Not the tires fault here. We voiced our frustration and started dealing with the sales manager Donna. She did apologize that the vehicle was not up to par. They have had this truck for quite a while and people from the dealership have been driving this truck. Why hasn’t this been fixed? Especially of all things the brakes. After some back and forth they agreed to fix the brakes and offered us some money off the vehicle for new tires. The offer wasn’t even enough to cover the cost of the new set of tires. Never mind the mount and balance fees, a front end alignment, plus the time to make an appointment to get the work done. We already wasted enough time driving over 2hrs to the dealership just to find a truck with a 50k price tag that isn’t ready to sell. I was actually embarrassed for the dealership they would put anyone in that truck and expect them to buy it. Service manager should be reprimanded for even putting the sales people in a situation to try and sell this truck the way it sat. We told them that rather then give us money off the truck how about they take care of putting new tires on and we will buy the truck for the sticker price. We didn't want to drive it home the way it was because the truck howled so bad it pierced the cab of the truck. Thats no exaggeration. It wasn't your typical aggressive tire howl. Needless to say they wouldn't do the deal. Just a terrible experience all the way around and they really didn't give much effort to right the wrong or make a sale. They now hold the crown for my worst dealership experience ever. Buyers beware. Especially a used vehicle from these guy. More

Brian Doyle just sold me my second Corolla. If you need a car I absolutely recommend Brian! If you need a car I absolutely recommend Brian! More

I needed a new car and I when I arrived at Bill Dube I was met by Brian Doyle. He was very knowledgeable and courteous and assisted me throughout the process. After determining which car I was going to pu was met by Brian Doyle. He was very knowledgeable and courteous and assisted me throughout the process. After determining which car I was going to purchase I was met by Joshua Gray. He was fair dealing with me on negotiating the price of the car and was very respectful and personable. This was not a normal car buying experience, this was painless and I dare say, great! I will definitely go back again to purchase another vehicle, they have earned my business. Great Car Buying Experience! More

Great experience, fast, easy, and no pressure. Brian was a fantastic salesperson, easy going, courteous and polite. Ali was a great help as well with the financial details. Brian was a fantastic salesperson, easy going, courteous and polite. Ali was a great help as well with the financial details. More

My wife bought a blue Corolla hatchback from Brian and Ann today. Great experience! The finance manager was very friendly as well. Highly recommend Ann today. Great experience! The finance manager was very friendly as well. Highly recommend More

Great customer experience with Ann, Bryan and Mike buying my new Toyota Corolla! Great deal and awesome folks to deal with. Thank you! my new Toyota Corolla! Great deal and awesome folks to deal with. Thank you! More

Would definitely recommend to others. Prices were fair. We really loved working with Brian and his assistant Ariana who was super nice and informative. Prices were fair. We really loved working with Brian and his assistant Ariana who was super nice and informative. More