Bill Dube Toyota

This dealer sold my daughter her first car after graduating from college, a 2024 Corolla Hybrid with 2000 miles on it, which we thought was a NEW car until late in the selling process. During the t graduating from college, a 2024 Corolla Hybrid with 2000 miles on it, which we thought was a NEW car until late in the selling process. During the three-hour plus selling/financing marathon, a price was agreed upon, but somehow, what the salesman called a service fee of just under $500 was mysteriously added into the contract she was asked to sign. Eventually, my daughter was handed the keys at the 5:00 pm closing time, and the salesman sent her on her way without one word of instruction about how the vehicle or its electronic or other features worked. My daughter wanted to put $5000 down but the dealer would not permit her to put more than $2500 down, I suspect because of some incentive by Toyota Finance to maximize face value of the loan. But the troubles had just begun. About two weeks after bringing the car home, we discovered a six-inch slash in the sidewall of the left front tire. I called the dealer to ask that it be replaced, and the sales manager said, "Sorry, it is IMPOSSIBLE that the tire was slashed before you left, and you've had the car for two weeks, there's nothing we can do for you". For the record, the slash was not that easy to see, but when I offered to email a photo of the tire to him, he said, "You can, but it won't make any difference". What I object to was the dealer's gross unwillingness to LISTEN or even LOOK at the tire. At this point, I drove to the dealership, quite unhappy, asked to speak to the general manager (the daughter of the owner, I believe), but before I could bring my daughter's car in to SHOW her the tire, the general manager called to tell me that all she would be willing to do would be to "help me get a price" for a new tire that I would have to purchase. Maybe you have to be a car salesman to think that cheating a young woman buying her first car is fair game. In any case, this transaction falls within the Lemon Law statute in New Hampshire, and this is where it will end. More

Be careful with your trade-ins and sales. They have no problem lowballing you on the real worth of your vehicle. You could have valid price ranges from KBB and they'll lie about the true va They have no problem lowballing you on the real worth of your vehicle. You could have valid price ranges from KBB and they'll lie about the true value of your vehicle. KBB will say it's worth 3k-3.5k; Dube will say "at 'our' auction it's worth 1.5k...we'll give ya 1k" I repeat: Be careful with your trade-ins and sale with Bill Dube, they will make blantent attempt to con you. More

We visited 5 car dealerships and thank goodness we ended up at Bill Dube's Toyota! Brian Doyle is the best car consultant we've worked with - no aggressive sales pitch, no pressure. He is professional, frie up at Bill Dube's Toyota! Brian Doyle is the best car consultant we've worked with - no aggressive sales pitch, no pressure. He is professional, friendly and accessible. He gave us an excellent/fair price and we couldn't be happier! We purchased a Corolla Hybrid - it drives like a dream and I've only spent $4 on gas in the past 10 days! John was also wonderful - answering all our questions about options and maintenance. Again, there was no pressure. We don't plan on buying another car for a long time, but when we do, it will only be with Bill Dube's Toyota. More

Brian Doyle was my Salesman. Promises make and promises kept. Brians attention to detail was awesome. Follow up returned calls and messages were spot on. Went over everything on Promises make and promises kept. Brians attention to detail was awesome. Follow up returned calls and messages were spot on. Went over everything on my Explorer with me. Very busy that day but kept me informed ever step of the way. Just a great experience today. Great job and Thank You Brian for all that you do. He even cleaned up my license plates from my trade before he handed them to me (who does that). I will definitely be back and let everyone know where they should buy a car. Thanks again for all that you. More

I'll preface this review by saying I was a technician of over 7 years. I highly do not recommend going here for sales at least, not sure about service because I never got that far with them. Had to greatly over 7 years. I highly do not recommend going here for sales at least, not sure about service because I never got that far with them. Had to greatly negotiate with Josh for $12 touch up paint which is generally a courtesy at a legitimate dealership but was felt like I was being coerced into coming in for service in exchange for said touch up paint.. I was lied to about touch up paint: I was told many times it was ordered and it wasn't in yet, what they don't know is I called the parts department and they had one in stock the entire time. Was lied to about my trade in at point of sale and afterwards, and he knew I knew the second time.. terrible manners and communication. They don't care about you after you've signed, terrible experience. After chatting with someone from their customer relations team after I left my Google review: They decided it was my fault, told me that I had buyers remorse, which is only true because of the dealership I chose (all said and done I love my truck, just not the treatment or people). They told me that since no one threatened or forced me to sign anything that it's my fault for believing them... apparently their sales tactic is just ok with them to lie and get away with it as long as they don't force you to sign? This place is unbelievable... More

Our experience with Brian Doyle was wonderful. What started as a potential stressful purchase, turned out to be a great experience. We are so happy that we were able to get the car we wanted. B What started as a potential stressful purchase, turned out to be a great experience. We are so happy that we were able to get the car we wanted. Brian and the team were awesome! More

A friend brought me to this dealership to start searching for a new vehicle. He Introduced me to Brian in sales. Brian was awesome! He was a good listener to what I wanted. No pressure, laid-back environmen for a new vehicle. He Introduced me to Brian in sales. Brian was awesome! He was a good listener to what I wanted. No pressure, laid-back environment. The finance team was great to work with as well. I'm very happy with my purchase. I had a good experience at the dealership and I definitely would recommend. More

Had Brian as a salesman he was amazing worked around our busy schedule and made the buying process easy! Highly recommend! busy schedule and made the buying process easy! Highly recommend! More

The following review was written immediately after our purchase, but we decided to “sleep on it” for over a year. We still feel that this abysmal rating is justified, hence our posting a year later. I purchase, but we decided to “sleep on it” for over a year. We still feel that this abysmal rating is justified, hence our posting a year later. I also posted this review on google but it is suspiciously not public. I suspect Bill Dube is suppressing negative reviews. We got screwed by Dubes! My girlfriend and I were looking to purchase a used Rav4 and after a ton of searching, we decided to buy a 2018 with low miles at Bill Dube's. We ended up working with the salesman Sam Mash. Initially, Sam seemed to be a typical salesman and we did not have any issues working with him. We asked Sam about getting the upgraded floor mats, roof rails, and a roof rack included for free. Sam said that he could not do all three but implied that the upgraded floor mats and roof rails would be included for free. Upon deciding that we wanted the car, we were presented with an invoice that included the base price of the car, half of the upgraded mats that we requested, the roof rails, and the labor to install, all of it to be paid for by us (at an even higher cost than it would have been to buy these parts elsewhere). We were told that the car had been mis-priced anyway and that we were getting a deal regardless of the previously mentioned accessories not being included. Feeling deceived, we considered this an issue, but as young adults working full time, we needed to get a car ASAP so we decided to continue with the purchase without the accessories that we were previously told could be included for free. Before signing the paperwork Sam told us that they could DEFINITELY match or beat the lease that our bank had offered us and that we could take the car home that night. After some more milling about, we were told that they could not beat the lease and that we would have to go through our bank. We were fine with that at this point, as it was nearing closing time at Bill Dube’s, and we just wanted to get the car and move on with our lives. After we signed the paperwork that said we were going to purchase the car we were told to go into the financial office to finish our paperwork. In the financial office we were told that we could NOT take the car home and would have to do the 4+ hours driving again the next day (forcing the both of us to miss more work). These were not the only issues we had with Bill Dube. We were also told that they could buff out a scratch on the driver's side front bumper before we took it home, and they did not. Sam said that they tried to but the scratch looked identical to when I saw it the day before. They also did not even complete the necessary paperwork after we spent all day there so we had to miss more work and wait for them to get that done in the morning before we could pick up the car. Sam also seemed to know very little about the paperwork he was having us sign. Lastly, everyone had face masks but several of the salesmen were wearing them around their chin (not covering their mouths or nose) the entire time that we were there (this was during the height of the pandemic over a year ago). Upon the first visit to our mechanic with the Rav4 we also learned that the wheels were severely out of alignment and were causing uneven wear on the tires which required replacement shortly thereafter. The brakes also needed replacing shortly after our purchase. After spending a total of about 8 hours at Bill Dube's, we have left feeling deceived and lied to while regretting having given them our business. We will never be bringing our business back to Dube’s. More

My experience with Bill Dube was great. I had called beforehand to see if they had my desired car in stock and the pricing was much cheaper than the other dealers around New Hampshire. Upon I had called beforehand to see if they had my desired car in stock and the pricing was much cheaper than the other dealers around New Hampshire. Upon arrival the staff was very helpful and informative. I had made a deposit on a Rav4 Hybrid and expected it to arrive in June/July. When one became available a week later, Brian called me and made arrangements for me to pick it up the following day. As it was unplanned, I had to leave by a certain time. Brian and the rest of the people at Bill Dube were very accommodating and made sure I was able to leave at the necessary time. 10/10 service :) More