Bill Dodge Kia of Saco

They didn't have to help - but they did The title really is what it is about. I looked high and low for an SUV that was a stick shift but had power windows and locks. I stumbled upon this The title really is what it is about. I looked high and low for an SUV that was a stick shift but had power windows and locks. I stumbled upon this vehicle and loved it. I had to have it. I bought a 2011 Kia Sorento used at another reputable dealership, and purchased an extended warranty through my bank. The warranty through my bank stated clutches were covered. Great! Where do I sign? Low and behold, 8 months into owning this vehicle and the clutch goes. It had no warning signs which was the craziest part, and I have driven sticks for years and felt bad clutches. I had it towed to Kia in Saco instead of the dealership I bought it from (I got it at a Subaru dealership and they always out sourced it to Kia to be fixed so I figured I'd save them the hassle and have it towed to Saco). After all the diagnostics come to find out it was going to be $3700 to fix it. No problem, I'll call my warranty company and see what we can do. The warranty company said no. Even though I took a copy of my contract down to show them. Yes, clutches are covered. But only in automatics. I was irate, who affiliates a clutch with an automatic? 99% of people who are not mechanics. I contacted the dealership I bought it from since I had a few issues when I first got it and they were great about helping me. They said because it was already towed to Saco there was nothing they could do. Here I am, single mom feeling like I'm getting screwed from every single angle. And $3700 on a vehicle I've only owned for 8 months?! The dealership I bought it from did offer to help with $500, and they did. Kia Saco, even though the vehicle was not one they sold, they really felt for my situation and helped - a lot. Patrick one of the managers and Steve in service went Above and Beyond and fought for me. After everything was said and done I was responsible for $1800. Which is a major savings to most - even more to a single mom. I am so appreciative of their help and all those involved. Especially the mechanic Chris who made my car feel brand new again. My next vehicle will be a brand new Kia, and I can tell you where I'm going. Right down to Saco. They understand we are all human. 👏👏 More

DON'T GET SERVICE HERE!! They charge you through the teeth for things that they lied to you about charging you for! Also watch out for the 10% FEE they ADD to ALL service rep They charge you through the teeth for things that they lied to you about charging you for! Also watch out for the 10% FEE they ADD to ALL service repairs! (Even if they didn't repair anything!) They make up bogus claims about the reason why something is wrong with your car. Their reasons are illogical and make no sense! They also go on to tell you that what was told to you is not what that person actually said when they were not even there! Find another KIA dealer!!! More

Dealership going down hill !! If you purchase from Bill Dodge, don't expect a response from them if you happen to suffer an issue, because you will end up being the one suffering f If you purchase from Bill Dodge, don't expect a response from them if you happen to suffer an issue, because you will end up being the one suffering from their lack of attention to your problem. And apparently calling customers back is not on there list of "To do" responses. This problem starts at the top. Good ole boy Bill Dodge himself. And it's being passed onto his off spring, yeah those two dumb kids doing the dumb commercials (they aren't acting dumb) Genuine idiots like they sound. Anyway, don't expect resolution or repairs till you show them how mad you are. Not worth shopping there More

Didn't let me see the vehicle Last week I went to Bill Dodge Kia in Saco to look at and likely purchase a 2016 Kia Sorento. I was looking at an unlocked Sorento with my husband un Last week I went to Bill Dodge Kia in Saco to look at and likely purchase a 2016 Kia Sorento. I was looking at an unlocked Sorento with my husband until Robert Williams came out. Robert walked past both of us and locked the vehicle before even acknowledging that we were standing there. I asked him why he would lock a vehicle I was interested in and his response was short and curt. He said that people are not allowed to view vehicles without a sales person. It would seem to me that the vehicle should have been locked all along if this is their policy. I had a good experience in the past with Bill Dodge. I was comfortable with potentially doing business with Bill Dodge again until I met Robert. I found him to be rude and unwelcoming. As a side note...two days after this experience, I purchased a 2016 Kia Sorento from Charlie's in Augusta. More

Most pleasurable car buying experience ever!! I walked in the dealership, (a 68 year old female) by myself,but I knew what I could afford.Jeffrey Taylor and Dave Soucier, made sure I got a vehicle I walked in the dealership, (a 68 year old female) by myself,but I knew what I could afford.Jeffrey Taylor and Dave Soucier, made sure I got a vehicle that FIT my budget and that I was HAPPY with.They are two amazing men,they took the time to explain the whole process,and how all the bells and whistles worked. They assured me that if I ever had any questions they would be there .I left the dealership with my FIRST brand new vehicle and feeling good about having two new friends. More

Love me new car! Kyle and the staff at Bill Dodge Kia in Saco went above and beyond to make my deal go through ! I was just looking not even really sure I was ready to Kyle and the staff at Bill Dodge Kia in Saco went above and beyond to make my deal go through ! I was just looking not even really sure I was ready to buy but they made it hard to refuse. They didn't push me but they worked with me until I saw the numbers that I wanted to see! I got so many bonuses with my car that I didn't even know about until I was signing the papers and that just made the deal that much sweeter. Bill Dodge is the dealership you recommend to friends and go back to when you are ready for your next car! More

Awesome Service Kyle Mullins was just awesome! He is friendly, easy to talk with, he has a great character. He was extremely helpful this weekend. We even went to ano Kyle Mullins was just awesome! He is friendly, easy to talk with, he has a great character. He was extremely helpful this weekend. We even went to another dealership to look at other trucks but we were not impressed at the other dealership.They had us test drive a truck that was smoking from an oil leak. So we went back to Bill Dodge Kia just to work with Kyle and my husband got a car instead of a truck. We will be using them for all of our services too. Brian Tremblay was our finance guy a,d he was awesome too! If you need a ride go there, everyone is extremely friendly. More

Remarkable Experience My 2004 car broke down and I called sales specialist Ryan Cormier. Ryan came to my home and orchestrated the most seamless and easiest car baying expe My 2004 car broke down and I called sales specialist Ryan Cormier. Ryan came to my home and orchestrated the most seamless and easiest car baying experience I have had in over 35 years. Not only was able to purchase my car that same day, Ryan arranged for me not to miss my shift at work, so I was able to fit kids for their back to school, that very same day. The staff from Patrick Afthim, the Kia Manager, Scott Walker, the finance guy, and Kyle Mullins who works in sales all helped out with this amazing car experience. Usually buying a car is a nightmare, but at Bill Dodge Auto in Saco, Maine it was a dream. The folks at service have been amazing as well. They are friendly, and have been enormously helpful during this transition! More

Curt and Nate were awesome. They worked so hard to get me in the Kia I wanted. They were both very friendly and professional and made the entire experience wonderful. I tried to work with other dealerships a in the Kia I wanted. They were both very friendly and professional and made the entire experience wonderful. I tried to work with other dealerships around them and found that they made me feel very unimportant and I actually had to chase them around for feedback. Take it from me, want a great experience go to Bill Dodge!! More

I am a widow and this was my first purchase as such. Nate was very reassuring and didn't pressure was patient and willing to search for what I needed. Went the extra mile in helping me return my rental car. was very reassuring and didn't pressure was patient and willing to search for what I needed. Went the extra mile in helping me return my rental car. The financial person was also very helpful managed to find multipal finacing offers.I purchased 2013 kia soul. love it. More