Bill Dodge Kia of Saco

Sunroof and detail Had issues with the sunroof closing. Seems perfect now. Had the car detailed per platinum program. The job done was top notch. Looked brand new Had issues with the sunroof closing. Seems perfect now. Had the car detailed per platinum program. The job done was top notch. Looked brand new More

Timely And Friendly Service Just completed some routine maintenance and as always was treated with kindness and appreciation. Work done in a timely manner which is appreciated wh Just completed some routine maintenance and as always was treated with kindness and appreciation. Work done in a timely manner which is appreciated when on a tight schedule. Thanks! More

Excellent I have been going to Bill Dodge ever since I have had my Kia.. They have been courteous and moved things along for me excellent.crew. I have been going to Bill Dodge ever since I have had my Kia.. They have been courteous and moved things along for me excellent.crew. More

Door latch warranty replacement The service department at this dealership IS five star, to everyone I saw them deal with, not just me, it's an hour drive for me to get there and I wi The service department at this dealership IS five star, to everyone I saw them deal with, not just me, it's an hour drive for me to get there and I will go back. More

Fast service Staff was courteous and friendly! My car was done sooner than expected. The waiting area is comfortable with plenty of refreshments available and free Staff was courteous and friendly! My car was done sooner than expected. The waiting area is comfortable with plenty of refreshments available and free WiFi. More

Recall Went in to see if my car had an active recall to be fixed. Not only did they check but I also recived a free oil change, they fixed my sunroof and put Went in to see if my car had an active recall to be fixed. Not only did they check but I also recived a free oil change, they fixed my sunroof and put my new liscnce plates on! More

Bait,and switch It has taken me several months to compose this letter,as I once had high praise for the Bill Dodge Auto Gr,but now that has changed. My family has pur It has taken me several months to compose this letter,as I once had high praise for the Bill Dodge Auto Gr,but now that has changed. My family has purchased three cars from Bill Dodge,and infact I brought my daughter there,and she bought a car. It seems however,that times have changed. I attempted to trade in my 2013 Kia Sorento,but was intentionaly mislead,by a salesman pushing a lease,and if I agreed,i would end up in lease cost 26k+-,for a base 18 kia/or 700 a month,while telling me,i would reduce my current monthly of $292...Was he nuts or did he think I was nuts? So no deal! Some weeks later I went to their other Kia dealer ship in Saco,by phone,and was told,i could buy a 2018 AWD Kia/base model,for 27k,and for my ease,i would receive this deal at the Westbrook store.She also told me,as I insisted,that information about the deal would be sent to the sales mgr there.I also said,i did not want to make the roundtrip of two hours,if this was not the deal.She insisted I would be taken care of,and the price would be the same! So come Monday I go to B.D,Kia in Westbrook,and when I asked if in fact they had been contacted,and the numbers etc were told to them..Surprize on their faces,and she should have never told you that,but we can do something for you at about 32K...Oh great just 6k more. I left the sales mgr office,after some 5hrs of BS,plus the two hour round trip..They did not even offer to compensate me for say gas,or an oil change. I am very upset with a company,especially since I was a customer since 1998,and ready to buy a fourth car from them...Beware the sweet talk..Wm Mosca More

Customer Service Called about our Sorento having problems with the back up camera in the morning. We were able to have it seen in the early afternoon. Upon arrival, Called about our Sorento having problems with the back up camera in the morning. We were able to have it seen in the early afternoon. Upon arrival, Renee Rodriguez took care of everything. What a great addition to Saco Kia. She understands customer service and went over top in this area. Please make sure you tell her that her service is very much appreciated and look forward to having the Serento serviced again by her. Awesome service, Renee! More