Bill Collins Ford Lincoln

Excellent experience working with Kris Johnson Kris Johnson was very helpful with my new car research. Kris is knowledgable and very helpful with car buying. No pressure, just friendly service! I b Kris Johnson was very helpful with my new car research. Kris is knowledgable and very helpful with car buying. No pressure, just friendly service! I believe I may have a Mustang 5.0 in my future! More

Awful Experience, Terrible customer service I took my car to Bill Collins Nissan hoping to my car fixed. I needed it back in a few days and stressed the importance of getting it back on time (sa I took my car to Bill Collins Nissan hoping to my car fixed. I needed it back in a few days and stressed the importance of getting it back on time (said I'd reschedule if needed, even said if you can only diagnose the problems but not fix anything thats ok as long as I get it back on time). I was told I could pick my car up that Sunday from a salesman but they weren't even open that entire day. Not only did I not get my car back on time but I took it in to fix one window that didn't move at all and another that moved but went at a slow pace. I was charged over $500 to "fix" each window but when I got it back I found that the window that didn't work at all had been fixed completely but the window that moved slowly had no change in speed or performance. The managed insisted that "it's as fast as it will go but at least it's a new part". If I would've known there would be zero change in performance I would not of wasted over $500 just to say I have a new part. The manager was VERY rude and acted as if I was a disservice to him! He never apologized or even said "Is there anything I can do to help or fix this situation?" I will never return to this sad excuse of a service center and wouldn't allow my friends and family to go either. More

Ask for Alex Jablonskiy. Excellent car buying experience! Alex Jablonskiy made the car buying experience easy. No pressure and worked a great deal for me. Will be back to buy my next car from him! Alex Jablonskiy made the car buying experience easy. No pressure and worked a great deal for me. Will be back to buy my next car from him! More

Service not up to par I brought my 2009 Ford Mustang into Bill Collins for an issue with the rear end, which i said was probably something wring with the differential. Whe I brought my 2009 Ford Mustang into Bill Collins for an issue with the rear end, which i said was probably something wring with the differential. When they diagnosed my issue, they said it was my front end links causing the concern. I told them they were wring and had not found the problem, as it was related to going off and back on throttle. They assured me it was the problem and also recommended several other unnecessary services. I let them fix the end links and the problem was not corrected. They then said they needed to rebuild my differential to fix the issue. I declined and took it elsewhere, and still had to pay full price for the end links and other small items, including $180 to "diagnose" my problem as the rear differential. More

Bill Collins Quickbuy I went to carsquickbuy.com and browsed cars that Bill Collins Ford had for sale. I was able to apply for a loan online and make an appointment for a t I went to carsquickbuy.com and browsed cars that Bill Collins Ford had for sale. I was able to apply for a loan online and make an appointment for a test drive. All I had to do was test drive the 2015 Mustang and sign the papers and I was out the door in about an hour! Best car buying experience ever! Catie and Cora helped me navigate through the process. I'm grateful to them for their assistance!  I would absolutely endorse this way of buying a car!! More

Awesome Tom Siewert Is the most informative salesman I've dealt with. I felt like I was under no pressure at all to buy a car, old fashion friendly. Tom Siewert Is the most informative salesman I've dealt with. I felt like I was under no pressure at all to buy a car, old fashion friendly. More

Amazing service. Mr. Mark Arms was not only the best car dealer I've ever delt with but he was an even better person. I recommend this salesman and dealership to ANYON Mr. Mark Arms was not only the best car dealer I've ever delt with but he was an even better person. I recommend this salesman and dealership to ANYONE buying a car. Thank you mr. Arms!!!! More

Wonderful experience! A+A+A+ Ask for Tom Siewert! He is a great salesman! No pressure... just honest and very helpful. I bought a 2012 Lincoln MKZ from him. I took my time and Ask for Tom Siewert! He is a great salesman! No pressure... just honest and very helpful. I bought a 2012 Lincoln MKZ from him. I took my time and searched a 60 mile radius... Tom got me the best deal! Full tank of gas before we left.... just a great experience all around. More

Best car buying experience I've ever had! My wife and I are so happy with the experience we had in dealing with our salesman Chris Conti, and the financing team at Bill Collins Ford. They real My wife and I are so happy with the experience we had in dealing with our salesman Chris Conti, and the financing team at Bill Collins Ford. They really went the extra mile as far as I'm concerned. First off, we initially inquired on an Escape via the website, and we were immediately were contacted by phone and email within minutes. Secondly Chris then called back shortly after-words, and inquired what we were looking for and got the ball rolling. Like all dealerships, he wanted to get me down to the dealership to talk numbers, but I was unable to do so until we actually picked up the vehicle because of having two small children that I didn't want to drag around for hours at a dealership, so he worked with me via phone, email and text while I was at work over the next two days. At first it didn't look like a deal could be made because my credit was still fairly low from bankruptcy the previous year, and that's when financing came in and worked a miracle as far as I'm concerned. I would list the name but I don't want that person to be bothered asking for special deals. They were able to work our payment to within $20 a month of what we were hoping for. So once everything was worked out, they had all the paperwork printed up, and it took me 5 whole minutes to sign everything, and we were done. They didn't try selling any other options during the signing, which was a first for me. The rest of the time spent at the dealership was just having Chris Conti point out the features of our new vehicle. So I can't explain how happy my wife and I are with not only our experience at Bill Collins Ford, but with our brand new Ford Escape More

My fiancee and I were going to purchase another vehicle is Lexington, Kentucky. It unfortunately did not work out as the sales associate in Lexington was just awful. We were about to give up our search for is Lexington, Kentucky. It unfortunately did not work out as the sales associate in Lexington was just awful. We were about to give up our search for a convertible, but found the perfect one at Bill Collin's Car Force. We set up an appointment late one night and meet with Dave Feller. He was beyond helpful and friendly. We did end up buying this particular vehicle the following day. Dave made it spectacularly easy. He showed us around the entire dealership. Sales team wasn't playing any games that are typically utilized. We signed paperwork without any run around. Overall, I highly recommend this dealership to everyone and anyone who is looking to purchase a new or preowned vehicle. Ask for Dave! You wont be disappointed!! More