Bill Collins Ford Lincoln

This dealership needs to work on their communication skills. I called several times to be sent to a phone number that went to a mailbox that was full. Trying to get a question answered or to talk to som skills. I called several times to be sent to a phone number that went to a mailbox that was full. Trying to get a question answered or to talk to somebody was next to impossible. When I finally got an appointment made to get a recall done on my truck the technician that did the recall was fantastic however, it took more than a week to get an appointment, because I could never get anybody to answer their phone or where I could leave a message. The motto of this company is price sales cars. Service brings customers back. This is one customer that that statement may not bring back. More

We were very happy we are sales person Bill Nation. And love our Explorer xx. And love our Explorer xx. More

They showed care, was very professional, and carrying. I was pleased with overall experience. Also the cost was very reasonable. I was pleased with overall experience. Also the cost was very reasonable. More

Rude, charged a 200 dollar diagnostic fee when they already knew what was wrong. Keep the car 10 days. Ford in general has lost all credibility with the junk they are producing especially a Fiesta. already knew what was wrong. Keep the car 10 days. Ford in general has lost all credibility with the junk they are producing especially a Fiesta. More

I normally dread having to step foot in a dealership, but Tyler Nicheols at Bill Collins Ford completely changed that for me. From the moment I walked in, Tyler and the manager, Dustin, made the whole proces Tyler Nicheols at Bill Collins Ford completely changed that for me. From the moment I walked in, Tyler and the manager, Dustin, made the whole process feel painless, relaxed, and even fun. I instantly felt welcomed and like I could trust them, which is not something I say lightly when it comes to car shopping. There was no pressure, no games, just a straightforward and genuinely pleasant experience. If you’re in Louisville shopping for a car, I highly recommend going to see Tyler at Bill Collins Ford. More

Bill Collins Ford, Louisville, Kentucky, provided an excellent purchasing experience. The Salesman, Cain Ramirez, was extremely knowlegable of the features and options of the various cars. No high-pre excellent purchasing experience. The Salesman, Cain Ramirez, was extremely knowlegable of the features and options of the various cars. No high-pressure actions on their part. A very affirming experience, leaving me very satisfied.. More

Over promised and under delivered ! ! Dropped vehicle off for Svc and repair needed under extended warranty, was promised with diagnostics and call to warranty for a rental three times. ! Dropped vehicle off for Svc and repair needed under extended warranty, was promised with diagnostics and call to warranty for a rental three times. After two weeks with no diagnosis I picked up vehicle took elsewhere. More

Bill Collins Ford service team is excellent! Professional, friendly and efficient. We have been satisfied customers for years. Professional, friendly and efficient. We have been satisfied customers for years. More

I’ve had a horrible experience with the service department. They have lied about the status of my navigator. It sat at the deslsberip while “parts were ordered.” We were told parts had been receive department. They have lied about the status of my navigator. It sat at the deslsberip while “parts were ordered.” We were told parts had been received and it would be 2-3 days. We called for an update on day 3 and were told that someone got injured while working on the car. Flash forward 6 days later, I called to get an update and was told by someone else the part hasn’t been received yet. No one wants to answer the phone and explain to me what is going on…. More